We walked in and needed a room due to weather. We had a coupon for a standard room but had seen online they have jacuzzi suites and we really wanted one. Their computers were down so it was hard for them to know what was available. It was alot of hassle for them. We got our jacuzzi room and for a discount. Amazing staff. Amazing room. We will definitely be returning guests. Centrally located to everything. Love love this hotel. A must stay.