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“Great hotel, room service service was horrible.”

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DoubleTree by Hilton Springfield
Ranked #7 of 49 Hotels in Springfield
Certificate of Excellence
GreenLeadersSilver level
Abilene, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great hotel, room service service was horrible.”
Reviewed July 3, 2012

Had an issue with room service meal, but other than that it is a great hotel with a great location.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChadGrubbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at DoubleTree by Hilton Springfield, responded to this review, July 5, 2012
Thank you for your comments regarding your recent stay, we take your comments very seriously and utilize those comments to better serve our guests. I am pleased you loved our Hotel and location, I was concerned with your room service experience and have copied our Restaurant Team to look into the issues experienced.
Thanks again and we do hope you will choose us as your hotel of choice when visiting the Springfield Area.
Sincerely

Brian Inman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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983 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
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English first
Kansas City, Missouri, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 2, 2012

Great hotel, very close to highway access, and lots of restaurants nearby, including a Houlihan's attached. Really appreciated the shuttle service, which allowed my husband and I to visit the downtown area and Springfield Brewery without having to navigate unfamiliar streets or worry who couldn't enjoy a cocktail. Also a fan of the gym which had some modern equipment from pre-cor. It is not very often you see anything beyond a few treadmills, so it was great to see some weights,kettle balls, and a few bosu balls.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wendy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiawatha, Iowa, United States
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 30, 2012

This was my third time to stay at the Doubletree Hotel in Springfield, Mo and I have thoroughly enjoyed each time. The staff is great; helpful and very kind. I look forward to times of coming back to the Doubletree in Springfield, MO.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Don M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City
Level Contributor
82 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed June 29, 2012

Very nice hotel. Kids loved the pool and cookies...we loved that room service came from Houlihan's! Clean, friendly service, comfortable stay. Had a good time!

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NatalieKansasCity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 25, 2012

I have stayed at this hotel numerous times during my visits to Springfield. Overall, I have been very pleased with this property. Rooms are clean and comfortable - also very updated. Staff is also very well trained and accommodating. The last two or three times I've stayed here, the fitness facility air conditioning was broken. I was surprised, after several months passing between my visits, that this was still not fixed. It is a boiler room in there, even at 6am. It's very uncomfortable, and someone with breathing problems would have a very hard time in here. Also, during my last visit, cigarette smoke seemed to be wafting into my room from a nearby room. I was on the 10th floor. I had not previously experienced this here, so maybe the 10th floor is a smoking room?

Overall, a very good property, with consistently good service and cleanliness.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at DoubleTree by Hilton Springfield, responded to this review, June 26, 2012
Thank you for your recent comments, we appreciate your positive comments and respect your noted opportunities. We have recently made adjustments to our HVAC unit in the Fitness Center, and it was running a little under demand. We have had it serviced and I feel certain the Fitness Center will remain comfortable for your future workout sessions.
We are still required to maintain a 1% smoking room compliance and they are located on our 10th floor, this would explain the smell of smoke.
Thank you again for your comments and we do look foward to being your hotel of choice in the Springfield area.
Sincerely

Brian Inman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
73 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed June 23, 2012

We only stayed 1 night during our visit to Springfield, MO but we were really happy with the hotel. Quick check-in and warm staff in the front desk, and she also gave us 4 hot cookies :) Hotel room is spacious and clean. Breakfast was standard but good quality of the food, staffs were helpful when we forgot to bring the vouchers. We definitely will come back to this hotel when visit Springfield MO again!

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TheSusilos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
116 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed June 23, 2012

We were there the day after the car break ins. I believe it happened on a Sat. night. because we were there Sunday night (fathers day). Someone in the parking lot told us about the break ins and since we had our car packed with belongings, we were concerned. We asked what the plan was to make sure this didn't happen again. WE WERE LESS THAN REASSURED. The front desk said " well it's like parking in walmart... you take your chances" "any extra patrols from police?" we asked? "No, the police do what they want". We did not feel like this was being addressed at all. We parked out front under the lights and hoped for the best. We were fine that night, but NO ONE NEEDS TO WORRY ABOUT THIS. The hotel needs extra security if they have these problems. Everything else was fine and the staff was polite.

Room Tip: Park in front under lights. Bring any valuables in your room.
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  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mmsc40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at DoubleTree by Hilton Springfield, responded to this review, June 25, 2012
Thank you for your comments, we take comments very seriously and utlize those to better serve our guests. The incidents on Sunday, June 17th were tragic and I am glad your car was not affected by the crime spree. we are working closley with the Springfield Police Department due to the other Four Hotels in the Area affected the same night.
We do have overnight security, who also takes care of customer service requests, and while he was taking a guest to the Airport early Sunday Morning the incidents happened, a very unfortunate situation.
I do hope you will choose our Hotel in any future visits to the Springfield Area, understanding the rare and unfortunate incident during your last stay.
Sincerely
Brian Inman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Springfield

Property: DoubleTree by Hilton Springfield
Address: 2431 N Glenstone Ave, Springfield, MO 65803-4735 (Formerly Hawthorn Park Hotel)
Phone Number:
Location: United States > Missouri > Springfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Springfield
#3 Green Hotel in Springfield
#5 Romantic Hotel in Springfield
#12 Family Hotel in Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Springfield 3.5*
Number of rooms: 201
Official Description (provided by the hotel):
Spacious, well-appointed guest rooms surrounding a lush, 10-story atrium feature incredibly restful and luxurious Sweet Dreams beds, flat panel televisions, generous work surfaces, and complimentary high-speed internet access. Dine in-room, or enjoy freshly prepared American cuisine at our stylishly casual Houlihan's restaurant, serving lunch and dinner daily. In the Atrium, start your day right with a Doubletree Breakfast, and end it by unwinding with friends or colleagues over cocktails at the Lounge. Visit our 24-hour Pantry for your favorite late-night snack. Relax by our sparkling indoor-outdoor heated pool and indoor whirlpool. In addition, we have electric Vehicle (EV) charging stations for all types of electric vehicles with a universal charger from GE and a Tesla charger. ... more   less 
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Also Known As:
Springfield Doubletree

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