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“Very satisfied/ breakfast buffet EXCELLENT”

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University Plaza Hotel and Convention Center
Ranked #17 of 49 Hotels in Springfield
GreenLeadersBronze level
De Soto, Missouri
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Very satisfied/ breakfast buffet EXCELLENT”
Reviewed June 7, 2014

We stayed there overnight after going to see The Marshall Tucker Band at the Gillioz theatre. The room was comfy, hotel staff was very pleasant and the entire place was neat as a pin. We went to breakfast and actually expected your typical "free hotel breakfast", BOY were we wrong. Yu name it they had it and the hot food was fresh and very very good. I'm told the chefs names are Rick and Jerry, not that I really cared but if I mention their names I'm told they get a $25 bonus and they deserve it. Also we had a very attentive server named Kathy. The really cool thing?? We sat right next to Rick Wills from MTB. We actually had a brief conversation. YAY (Im just an old rocker chick) LOL

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tracey Kevin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review, June 9, 2014
On behalf of the entire team at University Plaza Hotel, we would like to thank you for your kind review.

We hope to see you again soon.
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992 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (190)
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English first
Springfield, Missouri
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 7, 2014

Breakfast was wonderful and the staff are friendly and a pleasure to deal with. Grateful for Brook, Kathy, Tate, and chefs Rick & Jerry! They all went out of there way to ensure my stay was a comfortable and pleasant experience.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sherri1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review, June 9, 2014
Hi there! Thanks for the kind review of the hotel and staff. We like to think of the University Plaza as your home-away-from-home, and it sounds like we may indeed be just that.

Safe travels!
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 6, 2014

Received excellent service from Kathy this morning at breakfast. She saw I was in a wheelchair and immediately came to the table and offered to assist me by getting coffee and juice for me then offering to help get the food from the breakfast bar for me. You should be proud that you have this outstanding person, Kathy seeing to your guest needs.

Stayed June 2014, traveled on business
Helpful?
1 Thank Tom H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review, June 9, 2014
University Plaza Hotel is delighted to receive your praises and hear that we have exceeded your expectations. It is our mission to truly delight and satisfy our guests.

Thank you so much for your kind comments, we look forward to welcoming you back soon.
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Aiea, Hawaii
1 review
Reviewed June 5, 2014

We booked this hotel because we needed airport transportation. Our wonderful experience began with our driver,Gitano. He was personable, polite and very helpful. We arrived late evening, but able to get a meal at the Terrace Grille. Servers, Amelia and Tate were very accommodating. Very much appreciated after a long trip. The food was great, prepared by chefs Mike and Chad. try the Napoli salad. Our room was clean and spacious. The University Plaza Hotel was a wonderful experience!

Room Tip: all rooms open to an atria, but elevators are located only on one side. Ask for room on elevator si...
See more room tips
Green Features: Glad this is environmentally friendly. Toiletries were "green" and very pleasant to use.
  • Stayed May 2014, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank doreen k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review, June 6, 2014
We are glad that you enjoyed your time at the University Plaza Hotel and Convention Center in the heart of downtown Springfield, MO. We are in a perfect location whether your trip brings you to Springfield for business or pleasure. We will be sure to pass the kind words about our staff on to them. Again we are glad you enjoyed yourself and we look forward to seeing you soon. Thanks for taking the time post your experience on Trip Advisor.
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Springfield, Missouri
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 5, 2014

We stayed 2 night in a King Suite last weekend. When I checked in that night I tried to call the front desk to request a wake up call multiple times. No one answered I tried the buttons for guest services and a couple of others no one answered this was 10pm. Saturday the maid decided not to clean our room and to be clear as the front desk lady asked "NO we did not have the do not disturb sign on the door" So no maid service on Saturday I asked for at least clean towels. None were ever delivered to my room. Sunday when we checked out we decided to eat breakfast downstairs. There were 6 dirty tables and theses were the only tables available. I asked the girl working to clean them off and she seemed as though it was a bother as she was very busy. So I purposely checked out at front desk to complain again and there where three employees and one was a manager. the manager walked away as I was expressing being dissatisfied. the girl said Oh sorry and proceeded to ask me questions like did I have the DND tag in the door and did I dial zero to get the front desk. Must be my fault you have night clerk who doesn't answer phone and maid who skip rooms! Rooms were nice and clean by service was poor!

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dewayne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review, June 6, 2014
I will be using your feedback to improve upon our service standards in the future as well by presenting your comments to our staff. While we review your comments, we will revisit what it means to present our guests with service and products that reflect a luxury experience.
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Jefferson County, CO
Level Contributor
258 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed June 4, 2014

Stayed here via Hotwire. Good choice.

The hotel is a large nine story structure with a huge open atrium that all rooms open to. While the hotel has clearly been there a while it has nevertheless been maintained well.

Our room was spacious and attractive. Good shower with great water pressure. Free WiFi.

Only two minor complaints. They pretty much block access to their parking lot when the Cardinals are playing. Got to be a better way to handle this. And the comp breakfast was pretty pedestrian. Maybe a deeper offering of choices with a few unexpected items beyond scrambled eggs and hash browns.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ObscureDave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review, June 6, 2014
Exceptional guest service is the ultimate goal and top priority of all of us here at the University Plaza Hotel and Convention Center. Thank you so very much for acknowledging the efforts of our staff! We’re glad you had a great stay during your recent business trip and hope that whether it’s for business or leisure; you will allow us to welcome you back the next time you are in Springfield.
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1 review
Reviewed June 2, 2014 via mobile

The two ladies at the front desk, Katelyn and Susan were super sweet and accommodating when we ran into a little bit of trouble checking in. Aside from the awesome service, the hotel is beautiful and located in a very pretty, quiet neighborhood. Great stay!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Morton F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review, June 3, 2014
Thank you for all your kind remarks about our team and our hotel! Our team works hard to create a welcoming and comfortable atmosphere and it's great to hear you enjoyed it.

Thank you, again, for being our guest!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about University Plaza Hotel and Convention Center

Property: University Plaza Hotel and Convention Center
Address: 333 S John Q Hammons Pkwy, Springfield, MO 65806-2543
Phone Number:
Location: United States > Missouri > Springfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Springfield
#8 Green Hotel in Springfield
#17 Business Hotel in Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — University Plaza Hotel and Convention Center 3.5*
Number of rooms: 272
Official Description (provided by the hotel):
UNIVERSITY PLAZA HOTEL & CONVENTION CENTER Downtown Lodging at the Top of Its Class! Experience the warm hospitality and personalized service that sets University Plaza Hotel & Convention Center apart. Visitors delight in our first-class accommodations and resort-style amenities. Conveniently located a few short minutes from Springfield-Branson National Airport (SGF) and thirty minutes from Branson, MO our hotel is ideal for both leisure and corporate guests.• Convenient access to Missouri State University, Drury University and Ozark Technical College• Sophisticated meeting and event space both on property and at the adjacent Springfield Expo Center• Breakfast buffet and fine dining at Terrace Grill• Ideal location in the heart of downtown Springfield• Close to area businesses and recreational attractions• Extensive amenities including the full-service Grove Spa, Q Street Perk proudly serving Starbucks, indoor and outdoor pools, and business center ... more   less 
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Also Known As:
University Plaza Hotel Springfield

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