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“Unexpected excellence”

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University Plaza Hotel and Convention Center
Ranked #17 of 51 Hotels in Springfield
GreenLeadersBronze level
Reviewed March 11, 2014

Dan p and daniel paine both served me. With wine and advice for the meal. So friendly and so right about what to order! The steak dinner was fab!! Seriously! The chefs Aaron and Bryan are a hidden treasure. I recommend staying and dining here.

  • Stayed: March 2014
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Thank Happybecki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this reviewResponded March 12, 2014

Thank you for taking time to record your feedback on Trip Advisor! We do appreciate all comments from our guests.

We are so glad to hear you enjoyed your dinner with us! We are very fortunate to have a wonderful staff and we will be sure to share your feedback with them.

We look forward to welcoming you back soon!

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765 - 771 of 1,092 reviews

Reviewed March 4, 2014

We stayed for 2 nights at UP while in town for a concert. Our room was spacious, clean, and very comfortable. We enjoyed the hot breakfast bar and all of it's selections. The hot tub/pool area was well maintained, clean, and relaxing. We also got spa treatments at the in-hotel spa, The Grove. The hotel is close to the restaurant-filled downtown and a few blocks from our concert arena. If we are ever in the Springfield area again we will definitely go back to the University Plaza.

  • Stayed: February 2014, traveled as a couple
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Thank Kendall L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this reviewResponded March 5, 2014

I can’t begin to tell you how happy it made me to read about your experience at our hotel. The team here strives to make each guest experience as close to perfect as humanly possible. When we accomplish that goal we’ve done our job. I am so honored that you choose University Plaza Hotel and Convention Center and Grove Spa while you were in Springfield, and we’re extremely grateful that you took the time out of your busy schedule to share this wonderful feedback. I really appreciate it and know the team will as well when I share it with them.

We look forward to welcoming you back again the next time you are in town. If I can do anything for you during your next visit to our hotel, please do not hesitate to call me.

Robert Henley
General Manager

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Reviewed February 27, 2014 via mobile

My family stayed here for a conference and we were so disappointed we almost checked out midway through our stay.

When we got to the room, nothing worked. The phone was broken. The microwave was broken. And the air conditioner wouldn't cool under 72. It was awful.

We asked to move rooms because of all the problems and were told we couldn't move despite open rooms because we had reserved a handicapped room (we didn't). I offered to pay the difference in rate but that didn't matter.

The decor was very dated and there was mold in the bathroom.

Unfriendly, useless staff and gross rooms. I think the only reason they are still in business is because of the conference traffic they get. We won't be back.

Stayed: February 2014
1  Thank StlPestalozzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this reviewResponded February 28, 2014

Please accept our sincere apology for the issues you experienced during your recent stay. We strive every day to make sure our guest enjoy their time with us.

Your comments have been shared with all of our staff with the hopes of improving our service to all of our guests.

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Reviewed February 22, 2014

Nothing fancy except a huge waterfall in the atrium. Bit dated FFE, staff friendly and accommodating, very nice breakfast buffet free to overnight guests. Banquet F&B was below average. Convention space adequate for event.

  • Stayed: February 2014, traveled on business
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Thank IrishLady8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this reviewResponded February 24, 2014

Many thanks for your warm words regarding your experience. We take pride in providing service unlike any other which we feel sets us apart from other hotels in Springfield.

We look forward to welcoming you back to Springfield and the University Plaza very soon.

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Reviewed February 20, 2014

I highly recommend University Plaza. Their hotel has every amenity I could need and their friendly, helpful staff goes the extra mile to make your stay most pleasant. Location wise they are in the middle of everything. This is the only place I stay in Springfield!

  • Stayed: February 2014, traveled with friends
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1  Thank Angie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this reviewResponded February 21, 2014

We are glad that you enjoyed your time at the University Plaza Hotel and Convention Center in the heart of downtown Springfield, MO. We are in a perfect location as you mentioned whether your trip brings you to Springfield for business or pleasure. We will be sure to pass the kind words about our staff on to them. Again we are glad you enjoyed yourself and we look forward to seeing you soon.

Thanks for taking the time post your experience on Trip Advisor.

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Reviewed February 19, 2014

My husband and I had our wedding at University Plaza 10 years ago. It was amazingly beautiful then and it still is today. The staff was awesome at covering all the details from top to bottom for our wedding reception and catering. We went back for our 10th anniversary and they have completely updated the space and it's even more beautiful now. From the large, comfortable rooms, indoor/outdoor pool and hot tub, complimentary breakfast buffet and delicious lunch buffet, you can't go wrong at University Plaza!

  • Stayed: October 2013, traveled as a couple
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1  Thank Clint S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this reviewResponded February 24, 2014

Thank you for taking time to record your feedback on Trip Advisor! We do appreciate all comments from our guests.

We are so glad to hear you enjoyed your 10th anniversary stay with us!


Thank you very much for staying with us.

We look forward to welcoming you back for another anniversary celebration!

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Reviewed February 18, 2014

I am an event planner for a non profit in Springfield Missouri. We had a large event at the Expo Center in downtown Springfield. The staff was nothing short of amazing! They were always asking if they could help with anything and always got what we needed very fast. The manager, Paul Bornhartt and Assistant Manager Dennis Oliver were wonderful to work with. If you book an event in the future, please choose the Springfield Expo Center.

  • Stayed: February 2014, traveled on business
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1  Thank Danielle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this reviewResponded February 21, 2014

It makes us very pleased to hear that you were very happy with your event at EXPO.

We do hope that you find the time to return again soon.

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Additional Information about University Plaza Hotel and Convention Center

Address: 333 S John Q Hammons Pkwy, Springfield, MO 65806-2543
Phone Number:
Location: United States > Missouri > Springfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Springfield
#8 Green Hotel in Springfield
#17 Business Hotel in Springfield
Price Range: $106 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — University Plaza Hotel and Convention Center 3.5*
Number of rooms: 267
Official Description (provided by the hotel):
UNIVERSITY PLAZA HOTEL & CONVENTION CENTER Downtown Lodging at the Top of Its Class! Experience the warm hospitality and personalized service that sets University Plaza Hotel & Convention Center apart. Visitors delight in our first-class accommodations and resort-style amenities. Conveniently located a few short minutes from Springfield-Branson National Airport (SGF) and thirty minutes from Branson, MO our hotel is ideal for both leisure and corporate guests.• Convenient access to Missouri State University, Drury University and Ozark Technical College• Sophisticated meeting and event space both on property and at the adjacent Springfield Expo Center• Breakfast buffet and fine dining at Terrace Grill• Ideal location in the heart of downtown Springfield• Close to area businesses and recreational attractions• Extensive amenities including Q Street Perk proudly serving Starbucks, indoor and outdoor pools, and business center ... more   less 
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Also Known As:
University Plaza Hotel Springfield

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