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“Missouri State PTA Convention was Great next to University Plaza”

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University Plaza Hotel and Convention Center
Ranked #17 of 51 Hotels in Springfield
GreenLeadersBronze level
Reviewed October 23, 2013

Amazing service, food, staff, location and rooms. Surprised at how even though they were "sold out" on rooms the night before we arrived they still had our rooms ready early for check-in with no add'l charge. I ordered a rollaway bed for an extra guest and how be darn if Larry did not notice my room was hot and immediately checked the thermostat, stating that they had just switched over to heat with the cooler weather. He made sure it was repaired and came back to check on us later to ensure everything was to our satisfaction.

Room Tip: Excellent breakfast buffet, more than your monies worth.
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  • Stayed: October 2013, traveled on business
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Thank Angie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this reviewResponded October 24, 2013

We are so delighted that you had a wonderful experience with us at the University Plaza Hotel during your convention. Your comments reflect the kind of service we strive to give each of our guest’s everyday, from the moment you pull up to the hotel to the time of check out and driving away, we give 110% luxury service.

Thank you again for your stay and your kind words, we look forward to welcoming you back to the hotel soon!

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788 - 794 of 1,069 reviews

Reviewed October 20, 2013

Nothing really negative to say about this convention center. This hotel has nine floors of rooms. Mine was spacious and clean and overlooked a large common space for all of the rooms. Parking was free as was the fantastic continental breakfast - the latter was possibly the best of its kind I've experienced in decades. Check in was easy and with glass art by a Chihuly protege in the background, it was easy on the eyes. Down side (and there weren't many) - the two elevators seemed somewhat inadequate for traffic at times and Springfield, though okay for business ventures, is not quite the tourism mecca of the US, but not bad.

  • Stayed: October 2013, traveled on business
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1  Thank xtalguy_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this reviewResponded October 21, 2013

On behalf of the entire team, thank you for your positive comments regarding your stay at the University Plaza Hotel & Convention Center. We are so humbled by your feedback and we truly value your loyalty!

Comments like yours truly inspire us to work harder every day to exceed our guests’ expectations always striving for Excellence. We can’t wait till our next opportunity to serve you when your travels next bring you to Springfield.

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Reviewed October 18, 2013 via mobile

We had stayed in this hotel while in college in 1984. It is still very nice. Rooms are large and updated. Near shops and coffee within walking distance. Pretty views of Springfield at night from the 8th floor. Good buffet breakfast included. Helpful staff.

Stayed: October 2013, traveled on business
1  Thank Natesmimi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this reviewResponded October 21, 2013

Thank you so much for your wonderful review and positive rating from your recent stay at the University Plaza Hotel and Convention Center! It was our pleasure to host you again after so many years and we are thrilled to hear that everything from the location to the amenities exceeded your expectations.

We look forward to your return!

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Reviewed October 18, 2013

When we arrived, check in was quick, we dropped off our stuff and headed downtown to enjoy the layed back dinning and entertainment. Returned back to the hotel and slept like a baby. The breakfast bar was outstanding and above all the hot food was hot and the cold food was cold. Not like some of the other motels in the area.

  • Stayed: October 2013, traveled on business
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Thank Travelinbob_68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this reviewResponded October 21, 2013

We do hope that you will find your way back to Springfield and to the University Plaza Hotel and Convention Center sometime soon. Thank you very much for your review and we hope to see you again soon!

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Reviewed October 16, 2013

Had a Great stay, staff was very friendly and helpful. My man Gitano at the front was very pleasant to talk with and helpful.

Great food at the in house restaurant. Didn't find too much in the area walking distance.

  • Stayed: October 2013, traveled on business
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Thank Daniel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this reviewResponded October 17, 2013

We are glad that you enjoyed your time at the University Plaza Hotel and Convention Center in the heart of downtown Springfield, MO. We are in a perfect location whether your trip brings you to Springfield for business or pleasure.

We will be sure to pass the kind words about Gitano on to him. Again we are glad you enjoyed yourself and we look forward to seeing you soon. Thanks for taking the time post your experience on Trip Advisor.

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Reviewed October 15, 2013

Stayed one night here while in Springfield for a wedding. Room was clean and bed was comfortable. Arrangement suggests hotel could have been an Embassy Suites at one time (nine floors of rooms overlooking a large atrium) but the facility clearly has been updated in recent years. Did not have the opportunity to enjoy the complimentary breakfast, but it smelled great.

Room Tip: Downtown location probably attractive to people attending functions at Missouri State University.
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  • Stayed: October 2013, traveled with family
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Thank Retirees09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this reviewResponded October 16, 2013

Thank you so much for taking time to provide us feedback on Trip Advisor. We appreciate your patronage!

Our location in downtown Springfield is truly a great selling feature of our hotel and clean, comfortable and quiet rooms is always our goal. I am so glad that we were able to provide you with a wonderful overnight stay.

We know you have many choices when staying in downtown Springfield and we hope you will continue to visit us each time you are in town!

Thank you again!

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Reviewed October 15, 2013

We stayed three nights at the University Plaza and it was a perfect stay. Plenty of complimentary parking, staff was friendly and accommodating, room was spacious and clean, wireless connection quick and easy. Complimentary breakfast had scrambled eggs, waffles, sausage, fresh fruit, something for every taste. Facility has plenty of common space to sit and visit and it is well kept and attractive.

Room Tip: King bed room was spacious and quiet.
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  • Stayed: October 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Thank Rebecca P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this reviewResponded October 16, 2013

We are so delighted that you had a wonderful experience with us at the University Plaza Hotel. Your comments reflect the kind of service we strive to give each of our guest’s everyday, from the moment you pull up to the hotel to the time of check out and driving away, we give 110% luxury service.

Thank you again for your stay and your kind words, we look forward to welcoming you back to the hotel soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about University Plaza Hotel and Convention Center

Address: 333 S John Q Hammons Pkwy, Springfield, MO 65806-2543
Phone Number:
Location: United States > Missouri > Springfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Springfield
#8 Green Hotel in Springfield
#17 Business Hotel in Springfield
Price Range: $108 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — University Plaza Hotel and Convention Center 3.5*
Number of rooms: 267
Official Description (provided by the hotel):
UNIVERSITY PLAZA HOTEL & CONVENTION CENTER Downtown Lodging at the Top of Its Class! Experience the warm hospitality and personalized service that sets University Plaza Hotel & Convention Center apart. Visitors delight in our first-class accommodations and resort-style amenities. Conveniently located a few short minutes from Springfield-Branson National Airport (SGF) and thirty minutes from Branson, MO our hotel is ideal for both leisure and corporate guests.• Convenient access to Missouri State University, Drury University and Ozark Technical College• Sophisticated meeting and event space both on property and at the adjacent Springfield Expo Center• Breakfast buffet and fine dining at Terrace Grill• Ideal location in the heart of downtown Springfield• Close to area businesses and recreational attractions• Extensive amenities including Q Street Perk proudly serving Starbucks, indoor and outdoor pools, and business center ... more   less 
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Also Known As:
University Plaza Hotel Springfield

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