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“Great Place to Stay and Great Staff”

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University Plaza Hotel and Convention Center
Ranked #17 of 51 Hotels in Springfield
GreenLeadersBronze level
Reviewed November 6, 2012

Stayed here 4 days, part convention trip and part pleasure trip. Cannot say enough about the staff, from front desk, restaurant staff, bartenders, and housekeeping all were excellent. Very nice suite, next trip to Springfield area University Plaza Hotel is where I plan to stay.

Room Tip: Upgrade to suite, it's worth it if you have a group staying in more than 1 room. Makes a great m...
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  • Stayed: November 2012, traveled on business
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3  Thank Clay G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rhenley9, General Manager at University Plaza Hotel and Convention Center, responded to this reviewResponded November 7, 2012

Exceptional guest service is the ultimate goal and top priority of all of us here at the University Plaza Hotel and Convention Center. Thank you so very much for acknowledging the efforts of our staff! We’re glad you had a great stay during your recent business trip and hope that whether it’s for business or leisure; you will allow us to welcome you back the next time you are in Springfield.

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962 - 968 of 1,114 reviews

Reviewed November 5, 2012

The hotel was quiet, in spite of it being homecoming weekend; very comfortable and clean! Short walk downtown. My husband and I were in the area celebrating his 60th birthday. We did not have the continental breakfast as there is a wonderful local restaurant not far from the hotel that had been highly recommended.

  • Stayed: October 2012, traveled as a couple
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3  Thank central47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rhenley9, General Manager at University Plaza Hotel and Convention Center, responded to this reviewResponded November 6, 2012

We are glad that you enjoyed your time at the University Plaza Hotel and Convention Center in the heart of downtown Springfield, MO. We are in a perfect location whether your trip brings you to Springfield for business or pleasure.

We will be sure to pass the kind words about our staff on to them. Again we are glad you enjoyed yourself and we look forward to seeing you soon. Thanks for taking the time post your experience on Trip Advisor.

Happy Belated Birthday!

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Reviewed November 5, 2012

Nice clean and updated room. Beds were very comfortable! Beautiful hotel. Great location if your son/daughter attends MSU! Very nice staff. Room service was great, delicious food and great choices! Breakfast bar has a great selection and very good! Also, the reason I originally stayed here, is they allow pets, so I was able to bring my daughter's Yorkie to see her! Very enjoyable and relaxing stay! Thank you University Plaza!

  • Stayed: November 2012, traveled with family
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3  Thank Jennigje123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rhenley9, General Manager at University Plaza Hotel and Convention Center, responded to this reviewResponded November 7, 2012

We are so delighted that you had a wonderful experience with us at the University Plaza Hotel. Your comments reflect the kind of service we strive to give each of our guest’s everyday, from the moment you pull up to the hotel to the time of check out and driving away, we give 110% luxury service.

Thank you again for your stay and your kind words, we look forward to welcoming you back to the hotel soon!

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Reviewed November 4, 2012

I was visiting Springfield this weekend to watch the Bears take on the Bison, unfortunately we lost. I would say I enjoyed my stay at this hotel. It has a nice location just a hop and a skip away from downtown, which was convenient. Joey, the shuttle bus driver was very personable and knowledgeable about downtown. The breakfast was nice as well as the restaurant located in the lobby. If I ever visit Springfield, I would choose this hotel again, and recommend it to friends.

  • Stayed: November 2012, traveled with family
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3  Thank Maureen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rhenley9, General Manager at University Plaza Hotel and Convention Center, responded to this reviewResponded November 5, 2012

We are so happy that you enjoyed your stay at the University Plaza Hotel Springfield. All of our team members work hard every day to make each guest feels special and by the sounds of your review, we accomplished our goal.

Thank you for taking the time to share your experience with other fellow travelers and we look forward to having you stay with us again soon.

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Reviewed November 3, 2012

Arrived after 5 pm to be told that our room was not ready (had prepaid in advance). Came back 2 hours later and the room key didn't work; I was told I was given the wrong room and assigned another. After going up to the room, another party was opening the door, they were given the same room, and both our key cards worked. I was then given a third room, this time it was correct. The people at the desk were not welcoming at all; the man who gave me the last 2 rooms could care less that I was given the run-around. Fitness room was nice, although too warm (right next to the pool). Room was average, a little smelly like dust, although it appeared clean. It would be nice if the front desk personnel did more than hand you a key, like explain amenities, like the breakfast and fitness/pool area; I had to ask about them. And btw the mattresses are very hard...not firm, but hard like sleeping on the floor. They should invest at least in padded mattress pads.

Room Tip: Use tripadvisor to find the best rates, not the hotel website. Another customer was using Groupon.
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  • Stayed: November 2012, traveled with family
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1  Thank TheLongLongTrailer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rhenley9, General Manager at University Plaza Hotel and Convention Center, responded to this reviewResponded November 6, 2012

It is disappointing when a guest leaves and feels they did not have their expectations met nor does it reflect the high standards of customer service that we set. While we never like to read that one of our guests has experienced poor service, we are always grateful for the feedback so that we may address the issues with our managers. Please accept our apologies for any inconveniences you may have experienced.

Thank you for sharing your story with us.

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Reviewed November 3, 2012

My husband and I spent a night at the University Plaza while attending a convention. The hotel is in a very good location near an interesting shopping and restaurant district, and our room was pleasant and clean. We did find the booklet describing Guest Services vague on a lot of things. It mentioned the Fitness Center and the dates the outdoor pool was closed, but did not mention the location of either (just off the lobby) nor that there was also an indoor pool. For Internet Access it said "follow the directions". What directions? There were none posted in the room. As soon as I fired up my browser, I was easily guided through sign-on for free Internet. Oh, THOSE directions!

Great Fitness Center- everything was brand new, or looked it, and variety was reasonable. I enjoyed the indoor pool. The outdoor pool was still open and looked inviting- till I got hit with a cold blast of air when I went outdoors!

Convention facilities and services were fine. The dining room was staffed with only one waitress when we broke for lunch (we had not ordered the box lunch that most of the attendees got), but a pleasant young man at the cashier's stand suggested that we place takeout orders, which would be ready in 15 minutes, They were, as promised, and he even brought glasses of water to accompany the food.

We skipped the meeting banquet on Friday night and had a wonderful walk walk down Walnut Street, which had a variety of shops and restaurants and found a good place for dinner (Rebecca's).

Good food, both hot and cold, at breakfast. Hot opffreings included creamed chipped beef on biscuits and French toast.

The hotel has 2 bikes parked outside for the use of guests- a nice touch although I never had time to use them!.

Note that your GPS may refer to John Q. Hammons Parkway by another name- Sherman Ave?- but the downtown district is easily visible from the I-44 Business Loop, and the hotel is visible if you kepp an eye out for it.

The University Plaza was definitely a good convention destination!

  • Stayed: November 2012, traveled on business
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3  Thank AThena53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rhenley9, General Manager at University Plaza Hotel and Convention Center, responded to this reviewResponded November 5, 2012

Thank you for taking time to record your feedback on Trip Advisor! We do appreciate all comments from our guests.

We are so glad to hear you enjoyed your recent stay with us! We are very fortunate to have a wonderful location that offers our guests a variety of entertainment options while they are here on business or leisure travel.

Also, cleanliness and service are always top of mind with our staff and we are committed to delivering these items at an exceptional level. Thank you for mentioning the guest directories we will look into the items you mentioned.

Thank you very much for staying with us. We hope to become your hotel of choice when you stay in downtown Springfield! We look forward to welcoming you back soon!

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Reviewed October 29, 2012

My husband and I was given a two night stay ,celebrating our 50th wedding anniversary,we drove fromTupelo,Ms.To our susprise th ecity was much bigger than we expected the staff at the hotel was very helpful and frendly, th erooms were very clean including the bath. The Continental Breakful was much more than we expected food was good ,We are looking forward to a return ,so we can see more of the city..

Room Tip: Our room was quiet,on the 7th floor
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  • Stayed: October 2012, traveled as a couple
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5  Thank willie g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rhenley9, General Manager at University Plaza Hotel and Convention Center, responded to this reviewResponded November 1, 2012

Thank you for taking time to record your feedback on Trip Advisor! We do appreciate all comments from our guests.

We are so glad to hear you enjoyed your recent stay with us and we feel honored to have you here as you celebrated 50 years together! We are very fortunate to have a wonderful location that offers our guests a variety of entertainment options while they are here on business or leisure travel.

Also, cleanliness and service are always top of mind with our staff and we are committed to delivering these items at an exceptional level.

Thank you very much for staying with us. We hope to become your hotel of choice when you stay in downtown Springfield!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about University Plaza Hotel and Convention Center

Address: 333 S John Q Hammons Pkwy, Springfield, MO 65806-2543
Phone Number:
Location: United States > Missouri > Springfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Springfield
#8 Green Hotel in Springfield
#17 Business Hotel in Springfield
Price Range: $87 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — University Plaza Hotel and Convention Center 3.5*
Number of rooms: 267
Official Description (provided by the hotel):
UNIVERSITY PLAZA HOTEL & CONVENTION CENTER Downtown Lodging at the Top of Its Class! Experience the warm hospitality and personalized service that sets University Plaza Hotel & Convention Center apart. Visitors delight in our first-class accommodations and resort-style amenities. Conveniently located a few short minutes from Springfield-Branson National Airport (SGF) and thirty minutes from Branson, MO our hotel is ideal for both leisure and corporate guests.• Convenient access to Missouri State University, Drury University and Ozark Technical College• Sophisticated meeting and event space both on property and at the adjacent Springfield Expo Center• Breakfast buffet and fine dining at Terrace Grill• Ideal location in the heart of downtown Springfield• Close to area businesses and recreational attractions• Extensive amenities including Q Street Perk proudly serving Starbucks, indoor and outdoor pools, and business center ... more   less 
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Also Known As:
University Plaza Hotel Springfield

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