Arrived after 5 pm to be told that our room was not ready (had prepaid in advance). Came back 2 hours later and the room key didn't work; I was told I was given the wrong room and assigned another. After going up to the room, another party was opening the door, they were given the same room, and both our key cards worked. I was then given a third room, this time it was correct. The people at the desk were not welcoming at all; the man who gave me the last 2 rooms could care less that I was given the run-around. Fitness room was nice, although too warm (right next to the pool). Room was average, a little smelly like dust, although it appeared clean. It would be nice if the front desk personnel did more than hand you a key, like explain amenities, like the breakfast and fitness/pool area; I had to ask about them. And btw the mattresses are very hard...not firm, but hard like sleeping on the floor. They should invest at least in padded mattress pads.
- Official Description (provided by the hotel):
- UNIVERSITY PLAZA HOTEL & CONVENTION CENTER Downtown Lodging at the Top of Its Class! Experience the warm hospitality and personalized service that sets University Plaza Hotel & Convention Center apart. Visitors delight in our first-class accommodations and resort-style amenities. Conveniently located a few short minutes from Springfield-Branson National Airport (SGF) and thirty minutes from Branson, MO our hotel is ideal for both leisure and corporate guests.• Convenient access to Missouri State University, Drury University and Ozark Technical College• Sophisticated meeting and event space both on property and at the adjacent Springfield Expo Center• Breakfast buffet and fine dining at Terrace Grill• Ideal location in the heart of downtown Springfield• Close to area businesses and recreational attractions• Extensive amenities including Q Street Perk proudly serving Starbucks, indoor and outdoor pools, and business center ... more less
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- Also Known As:
- University Plaza Hotel Springfield