Reserved this hotel for a 3 night stay. The room was not the cleanest I've ever seen & was slightly shabby. The whole place in general was fairly dated. The staff seemed like they'd rather have been anyplace else when I checked in, couldn't find my reservations (made 2 weeks prior), etc. This motel sits on a corner of a very busy intersection. Lots of noise from the road & you have to fight your way out using only 1 direction then turning around somewhere else to go the other way.
The biggest complant I have is this: After the first nights stay we were forced to leave due to an emergency at home. The front desk told me they couldn't refund the 2 unused nights because I'd booked my stay on the website. They said I would have to request a refund from them online. I emailed the online reservations people when we returned home to be told they wouldn't give me a refund. This was NOT a non-refundable reservation. They kept over $100 of my hard earned money & lost a customer for life. There is a very nice Best Western a half block down the road that's worth the extra $5 a night. Next time that's were we will be staying.More
- Free Wifi
- Free Parking