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“The Best” 5 of 5 bubbles
Review of BEST WESTERN Plus Coach House

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BEST WESTERN Plus Coach House
Ranked #13 of 49 Hotels in Springfield
Certificate of Excellence
GreenLeadersBronze level
Ocean Pines, MD
Level Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“The Best”
5 of 5 bubbles Reviewed May 9, 2011

My wife and I travel from MD to AZ each winter and return home in the spring. Due to flooding in AR we had to change our route home, which took us thru Springfield, MO and were fortunate to find a room at the Coach House Inn. This motel is the best Best Western - no the best motel we have ever stayed in during our winter travels during the past eleven years. There are no negatives for the Coach House Inn. The grounds, the rooms, the service are tops. The staff was most helpful, especially Jeff Portman, who not only greeted us, but also directed us on places around town and also arranged our lodging in Ohio the next evening. Travelers cannot go wrong with a stay at the Coach House Inn.

  • Stayed May 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kmox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeffkeen, General Manager at BEST WESTERN Plus Coach House, responded to this review, May 11, 2011
Dear kmox, We're so pleased that you were re-routed to visit us at the Coach House Inn. Our staff truly enjoys helping to make a visit to Springfield a memorable experience for our guests. Thank you for mentioning that Jeff Portman went above and beyond to help you get around town. Many of our people are very knowledgeable about the area and we're very proud of our hotel and the many interesting things to do in Southwest Missouri. We appreciate your very kind post on Tripadvisor and hope that you will travel I-44 again next year to stay with us again.
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743 reviews from our community

Traveler rating
    429
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Saint Louis, Missouri
1 review
5 of 5 bubbles Reviewed March 24, 2011

I have not stayed here for 45 years. It has been wonderfully maintained and clean !!!!! Staff is extremely friendly !!! I feel like it is 1965 and have extended my stay because of this motel !!! I live in St. Louis and drove route 66 all the way from Palm Springs , CA and honestly this is the highlight !!! I have travelled all over the world and can say that staying here is reliving memories. America at its best !!!!

  • Stayed March 2011, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank buddy1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeffkeen, General Manager at BEST WESTERN Plus Coach House, responded to this review, March 28, 2011
Dear Buddy 1956, We are so glad that you enjoyed a bit of nostalgia while you were here at our hotel. Thank you for noticing that we still have the retro charm, but have updated our rooms so that they are modern and beautiful, with convenient amenities. Like you, many of our guests that travel around the world, appreciate the friendly, personal service that people in the Ozarks are famous for providing. It's always a pleasure to meet friends who have come back to see us from years ago. We hope you can come to Springfield again very soon and stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Menomonee Falls, Wisconsin
Level Contributor
66 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed March 3, 2011

We have stayed here twice in the past three months. Stayed in mid December, on our way to Arizona. Then again in March, on our way back from Arizona. Reminds me of old style motels; you park your car right in fornt of your room, there is no second floor. The room was very clean, very soft, luxurious sheets, comfortable mattress, They actually have a little station where the TV remote control sits in, states the remote has been cleaned. Small touches like that mean a lot to me. The front office staff was very friendly, and helpful with any questions we had. We left early, so did not get to try breakfast. The bathroom is very small, but functional with more than enough towels.

  • Stayed March 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Goodfoot0227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeffkeen, General Manager at BEST WESTERN Plus Coach House, responded to this review, March 6, 2011
Dear Goodfoot0227, Thank you for the positive review on TripAdvisor. I'm so pleased that you chose to stay with us both on your trip and return trip recently. Our staff is committed to providing very clean, comfortable rooms and friendly, helpful service to our guests. When you are back in our area, please come and see us again. It is a pleasure to host wonderful folks like you here at the BEST WESTERN Coach House Inn.

Jeff Keen - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Missouri
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed February 25, 2011

A co-worker and I stayed at the Best Western Coach House Inn while in Springfield MO for training.

We checked in about 930pm on a Monday night. The front dest clerk was nice and very pleasant. Check-in was easy and smooth. Went straight to our room. I was very surprised. The room was large with two queen beds. The room and bathroom was very clean. The walls were a little thin, so you could hear some noise from the other rooms. But, I have not seen to many hotels that have very thick walls.

The breakfast was great. If you went away from breakfast still hungry it was your own fault.

If I ever have a reason to stay in Springfield I will be staying at the Best Western Coach Inn.

  • Stayed February 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MIDMO95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeffkeen, General Manager at BEST WESTERN Plus Coach House, responded to this review, March 3, 2011
Thank you so much for the favorable review you've given us. Our housekeeping staff did receive the "Ultra-Clean" distinction recently given by Best Western. I'm glad our hard work shows and that you were pleased with your recent stay during your training meeting. I hope you can come back to see us the next time you are in Springfield.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clarksburg, Missouri
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 6, 2011

I have stayed here several times in the past. I have always been treated with respect and courtesy. The staff goes out of their way to ensure that the guests are comfortable and have everything they need. A small touch that means a lot is that they provide free bottled water to the guests. This can be a big savings to some travelers. The rooms are very clean and comfortable.

  • Stayed November 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank valorieh54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeffkeen, General Manager at BEST WESTERN Plus Coach House, responded to this review, January 8, 2011
Dear Valorie54,
Thank you so much for your very positive review on Tripadvisor. I am honored that you have chosen to stay with us multiple times and that our staff has treated you well each time. Please come back and see us at the Coach House Inn very soon. It is a pleasure to serve guests like you. Jeff Keen -General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ottawa
Level Contributor
48 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed December 7, 2010

very nice renovated hotel with easy access off I 44 and walking distance to restaurants. easy parking at the front door of your room. nice staff nice breakfast, will stay again when travelling through, thankyou.

  • Stayed December 2010, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank irishroverottawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeffkeen, General Manager at BEST WESTERN Plus Coach House, responded to this review, December 9, 2010
Dear irishroverottawa,
I'm so glad you enjoyed staying at our hotel during your recent visit to Springfield. Many guests have commented that they still like the convenience of parking right in front of their room, while enjoying our newly remodeled rooms and amenities. I'm also very pleased that you found our location convenient and that our staff was friendly and courteous. Please come back and see us again when you are in the Springfield, MO area. Jeff Keen - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, Missouri
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 2, 2010

We stayed mid-week before Thanksgiving, visiting family in the Springfield area. We booked through the BW website, and got a MUCH better rate than offered through Hotels.com. We checked in late, but our check-in was smooth and the desk staff was very pleasant. We stayed in one of the business rooms - the bed was firm and in excellent condition, the bed-clothes and bath-towels were every bit as nice as ones I've found in hotels rooms for a hundred dollars more a night. The bathroom had a "rain-fall" style shower and PLENTY of water pressure, and I was astonished to find a dual-flush toilet (a "green" water-saving feature).

The heating/AC was the best I've EVER found in a hotel room - thermostat-driven, and capable of having just the fan on, with no heat/AC on - we had a constant steady temperature whether it was 70 or 20 outside (and it was both, in the 3 days we stayed!). And it WAS great to be able to drive up and park directly in front of one's room. This is definitely one of the under-sung hotels - and with BW's rate, it wasn't much more expensive than the tiny rooms at Microtel would have cost us. Do yourself a favor - plan your next visit here! (I just wish TripAdvisor had an "ABSOLUTELY would recommend" button!)

  • Stayed November 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Steve F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeffkeen, General Manager at BEST WESTERN Plus Coach House, responded to this review, December 6, 2010
Dear steve 1290,

Thank you so much for your positive review of our hotel during your recent visit to the Springfield area. The level of detail you provided regarding our amenities will be very helpful to other travelers. Thank you for noticing the investment we have made into our rooms that provide comfort and up-to-date style to our guests, while maintaining an industry leading approach to protecting natural resources.

It is a pleasure to serve guests like you steve1290, and we hope you will come back to see us again very soon.

Jeff Keen
General Manager
BEST WESTERN Coach House Inn
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Additional Information about BEST WESTERN Plus Coach House

Property: BEST WESTERN Plus Coach House
Address: 2535 N Glenstone Ave, Springfield, MO 65803-4737
Phone Number:
Location: United States > Missouri > Springfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Green Hotel in Springfield
#14 Family Hotel in Springfield
#15 Business Hotel in Springfield
#17 Romantic Hotel in Springfield
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Plus Coach House 3*
Number of rooms: 131
Official Description (provided by the hotel):
Best Western Coach House Inn is located on seven beautiful acres and is conveniently close to the great I-44 corridor across America. Our facility was remodeled in 2005 and is all ground level offering comfortable rooms and suites, outdoor swimming pool and playground. Our rooms feature king or two double beds, refrigerators, iron and ironing boards, hairdryers and free local telephone calls - some have a recliner and microwave oven. Rooms with kitchenettes are also available. We are near many restaurants and shops and places of interest are within easy reach. Springfield/ Branson National Airport is only 8 miles away. ... more   less 
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Also Known As:
Best Western Coach House Hotel Springfield
Best Western Springfield
Best Western Coach Hotel
Springfield Best Western

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