Staff were very friendly and tried to accommodate as best they could. Room was large and clean; unfortunately, "non smoking room" was in fact a smoking room they tried to freshen with air freshener and "ozone" machine, which was not totally effective. We were offered a free drink while the "ozone" machine was given a second attempt to clear the smoke smell from the room while we hung out in the lobby. Due to a reservation snafu/desire to extend reservation at check-in, another ("nonsmoking") room was not available at the time for our entire 5 night stay, so we stayed put, assured we could stay in our original room at the same rate. However, after the 4th night, our checkout receipt was slid under our door. While clearing up the matter of the extended/5th night reservation the next morning, we were told there was no room at the inn, but they would resolve the matter with a call to the manager. Within 15 mins we had a similar type room, although this one was on a different floor, but was truly nonsmoking. Other than the room issue, front desk staff were very helpful and spot on with local-downtown restaurant recommendations. The hotel was hosting an out of state hockey team and conference all week and had enough breakfast food/staff on hand in the morning to ensure things went smoothly and were cleaned up quickly. Had we been smokers, my rating would have been very good, based on overall cleanliness, thick/fresh linens, and quality of front desk staff.
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- Also Known As:
- La Quinta Inn & Suites Airport Plaza Hotel Springfield
- La Quinta Inn And Suites Airport Plaza
- Baymont Inn Springfield
- Springfield Baymont Inn