We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Only average, did not meet expectations”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Holiday Inn Express and Suites Springfield - Downtown
Ranked #24 of 49 Hotels in Springfield
Certificate of Excellence
GreenLeadersBronze level
Houston, Texas
Level Contributor
287 reviews
184 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
“Only average, did not meet expectations”
Reviewed October 4, 2012

This HIE is located next to Hammonds Field - soccer game that night, we
could see the stadium, lights, stands & part of the field from our rm window.
could also see most of the scoreboard & hear the announcer pretty loudly too.
fake leather covered easy chair & ottoman creaked & popped when you
moved (not a nice sound). WiFi went out after about 20 minutes & would not
re-connect. Tried ethernet cable, but would not work. Called front desk, they
said to call the help number. Was not recognized as a Priority Club member.
work table & odd armless swivel chair w/minimal height adj, large flat screen TV had excellent
picture. Had very few breakfast items, apple juice was almost only water. moldy grout
in shower area, toilet seat loose & slipped sideways, dirty carpets at the
elevators & in the hallways. King bed leisure room had no refer & no micro.
Bed had a hard surface (& my wife agreed, so it wasn't just me).

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BigTXN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dale L, Front Office Manager at Holiday Inn Express and Suites Springfield - Downtown, responded to this review, October 8, 2012
Thank you for your review. I have created a checklist from your information. I have passed the parts of it relevent to other departments to them and I am in the process of addressing the issues pertaining to the front desk with my staff. Rest assured your comments will be used to improve.

Dale Logan
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

261 reviews from our community

Traveler rating
    146
    64
    40
    9
    2
See reviews for
74
55
11
80
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Hillsboro, Missouri
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 27, 2012

Not only is this hotel a couple of blocks from the MSU campus, which is extremely convenient if you have a son/daughter there, but it is super clean, modern and spacious. The staff is very courteous and helpful. Stayed here a couple of times now, both were very nice stays!

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Jennigje123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dale L, Front Office Manager at Holiday Inn Express and Suites Springfield - Downtown, responded to this review, October 1, 2012
Thank you for staying with us and for your great words about our property. I especially love to hear good things about the staff. Please come again when you are staying in Springfield and we will see you then!

Dale Logan
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Island, Nebraska
Level Contributor
652 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 364 helpful votes
Reviewed September 12, 2012

Of the three of four hotels in Springfield in which I have stayed, the Holiday Inn Express was clean, the staff pleasantly helpful, and the bed free of bugs (see one of my other reports - it took a week to finally rid myself of the bed bug bites). My one request is that they offer waffles for breakfast.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mingfatsai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dale L, Front Office Manager at Holiday Inn Express and Suites Springfield - Downtown, responded to this review, September 14, 2012
Thank you for your response and in my position the part I focus on the most is the staff and I am always happy to hear good things. I am sorry you had bad experiences in Springfield and next time you are in town come and see us again.

Dale Logan
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint James, Missouri
Level Contributor
272 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
Reviewed August 26, 2012

The hotel is in a great location near downtown and the baseball park, lots of parking, and some restaurants and shopping nearby.

There's nothing terribly wrong with this hotel property - our issues were all staff--related, so if you get a different (better) staff mix, you may have a great experience.

We checked in on a Friday afternoon - there was one guest at the front desk, and one clerk. As we approached the desk, the guest left and the clerk had the opportunity to help us, or to stand there holding the microphone to her radio base station and ignore us. She chose the latter - didn't even acknowledge our existence for several minutes while she walked around behind the desk at the limits of her microphone cord. It was kind of like watching a terrier on a tie-out lead in the back yard. Not terribly entertaining. And she wasn't having a conversation on the radio, either - just pacing and holding it. When she couldn't ignore us any longer, she checked us in and gave us our room keys.

Once we got to our room, we thought it was nice - though we were entertained by the way the pillows were "placed" on the bed by housekeeping. See the picture.

We flipped on the TV and quickly discovered the "channel guide" provided didn't bear any semblance of reality - none of the channels agreed with the listing. Still OK.

The real "ewwww" moment came on Saturday morning when we awoke and saw the... splatter? I really don't know what to call it - on the headboard. Yuck. Again, see the picture. Who knows what else didn't get cleaned properly? We told the front desk folks about it and the reply was "gee, I'm sorry." At least the morning clerk didn't entirely ignore us.

Unless you REALLY want to stay in this part of town, go to another hotel - I think you'll have a better experience at the same (or better) price.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Ian411Ian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dale L, Front Office Manager at Holiday Inn Express and Suites Springfield - Downtown, responded to this review, September 4, 2012
I will address the issues you mentioned.

Dale Logan
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 16, 2012

Stayed at this property for one night during a business trip to Springfield. The hotel has a nice lobby. The elevator had an odor that seemed that a smell was trying to be "hidden". The rooms are average, nothing to write home over. I other reviews I read about the noise from the sirens from the hospital that is located close by. I didn't think to much about this until around 1:30am when that's what you hear. It was not so bad that I didn't get sleep, I did. It's just one of those things that annoys you.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Cindy1241
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dale L, Front Office Manager at Holiday Inn Express and Suites Springfield - Downtown, responded to this review, August 20, 2012
Thank you for taking the time to write a review. Being located in the center of Springfield we do have some noise around us. We try our best to work with any individual concerns about noise or any potential problem.

The elevators do have a deoderizer in them. It is not a specific smell we are trying to cover but just trying to make the elevators have a consistant smell no matter who has last used them.

We do strive to be better than average and will continue to do so. We will use your review in our next service meeting as what people are potentially dealing with at our property. Again, Thank you for this information.

Dale Logan
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aldrich, Missouri
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 6, 2012

My stay was wonderful. Room was very clean and tidy, temp was good given the air outside was over 100 degrees! the breakfast was good and plentiful. Overall this is a great location! We do reccomend it.

Room Tip: The King standard rooms do NOT have a fridge or microwave...we didn't need it anyway!
See more room tips
  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank MelWelsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dale L, Front Office Manager at Holiday Inn Express and Suites Springfield - Downtown, responded to this review, August 7, 2012
Thank you for you kind words. We love to hear great comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leawood, Kansas
Level Contributor
137 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed July 26, 2012

We were looking for a hotel that was close to the Hammons Center, where we would enjoy a concert then walk to the hotel. It might have been a great plan if it hadn't been over 100 degrees outside! This hotel is maybe a mile from the Hammons center, so it's an easy drive pre & post events on the Missouri State campus.

The hotel itself was exactly what I expect of a Holiday Inn Express. They handled reservations flawlessly and with great personality. The hotel is in good condition, as was the room and other common areas. The breakfast was standard Holiday Inn fare, including the automated pancake maker.

It takes longer than one would think to traverse Springfield, so if you're planning on attending an event or meeting that is downtown, this is the place to stay. One caution - the Holiday Inn online map lists I-44 all over the place - two versions going east/west and one north/south. Check another map first, as this hotel is not terribly close to I-44.

Short version - I'd stay there again if I were attending functions in downtown Springfield!

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaleLogan, Front Office Manager at Holiday Inn Express and Suites Springfield - Downtown, responded to this review, July 31, 2012
Thanks for the suggestions for people traveling to and within Springfield. I agree with everything you have to say. If a person is looking for a hotel right on the Interstate we are probably not the place but if you are looking for a great place to stay in the downtown area or center of Springfield that is the need we are trying to meet. Again thanks for the response.

Dale Logan
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Springfield hotels
0.3 mi away
University Plaza Hotel and Convention Center
2.2 mi away
TownePlace Suites Springfield
TownePlace Suites Springfield
#3 of 49 in Springfield
5.0 of 5 bubbles 158 reviews
2.3 mi away
DoubleTree by Hilton Springfield
Show Prices
Show Prices
Show Prices
2.8 mi away
Comfort Inn & Suites
Comfort Inn & Suites
#4 of 49 in Springfield
4.5 of 5 bubbles 710 reviews
2.6 mi away
Drury Inn & Suites Springfield, MO
5.1 mi away
Holiday Inn Express & Suites - Medical District
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express and Suites Springfield - Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express and Suites Springfield - Downtown

Property: Holiday Inn Express and Suites Springfield - Downtown
Address: 1117 E Saint Louis St, Springfield, MO 65806-2527
Phone Number:
Location: United States > Missouri > Springfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Springfield
#9 Green Hotel in Springfield
#18 Business Hotel in Springfield
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express and Suites Springfield - Downtown 2.5*
Number of rooms: 120
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Springfield, MO. Located in the heart of downtown Springfield, MO on Historic Route 66 with Jordan Valley Park and across from Hammons Baseball Field; home of the Springfield Cardinals. You will be amazed at our convenient locations which is within walking distance to Missouri State University, Shrine Mosque, Drury University, and the U.S. Federal Court House. Located on a few minutes from Bass Pro Outdoor World and Wonders of Wildlife Zooquarium, Kraft/Altria, 3M, Turblex/Siemens, Ozark Technical Community College, O'Reilly Auto Parts, General Council of the Assemblies of God World Headquarters, Mercy Hospital, Cox Hospital and Battlefield Mall. The oversize rooms and suites are tastefully decorated in Mission Style furnishings featuring flat screen TVs, well-lit ergonomic work area, complimentary wireless high speed internet and the SIMPLY SMART Bath experience. Feel at home in the Great Room where you can enjoy our complimentary breakfast or unwind with friends after a long day overlooking the courtyard and pool or checking emails on our complimentary WiFi. Relax and enjoy with our indoor and outdoor hot tub, outdoor pool, fitness center and guest laundry facilities. Most importantly, this hotel features the best staff in Springfield, just waiting to meet you and help create a memorable experience ..Perhaps, you would agree that when in Springfield, the Express is the only SMART place to stay! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, IHG, Hotels.com, Booking.com, Hotwire, Travelocity, Cancelon, TripOnline SA, getaroom.com, HotelQuickly, HotelsClick and Hotel.de so you can book your Holiday Inn Express and Suites Springfield - Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Springfield Hotel Springfield
Holiday Inn Springfield
Holiday Inn Express Springfield Mo
Springfield Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing