The good thing about the Courtyard brand is that the staff is attentive and quick to jump on a problem. Nowhere was that more evident than my stay at the Springfield Courtyard.
After checking in I took two steps inside my room then turned around and walked back out. The fragrance/air freshener was so overpowering I knew if I had stayed in that room very long I would have been in the emergency room with an asthma attack. The staff let me check out two other rooms before we found one that hadn't been fumigated. They even went above and beyond by offering me a complimentary beverage for my trouble.
The room was up to Courtyard's usual expectations. No other issues were encountered with the stay.
The staff alone is worth staying here. And I will make certain I notify the next Courtyard in my reservations to not use the air freshener.
- Official Description (provided by the hotel):
- Courtyard by Marriott Springfield Airport - conveniently located just off I-44 at exit 75, 4 miles from the Springfield/Branson Airport. ... more less
- Reservation Options:
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- Also Known As:
- Courtyard By Marriott Springfield Airport Hotel Springfield
- Springfield Courtyard
- Springfield Marriott