In mapping out a cross country trip with two senior dogs, I found the Courtyard Springfield to be pet friendly. I stay in Marriott properties a few times a month on business. In addition I own two Marriott vacation properties and hold a Marriott Visa. I state that so you are aware of my experience with Marriott properties. Upon check in on May 26, 2013 at the Courtyard, I was greeted by Amy who told me although she is new and still learning the property she set aside two rooms for me close together on the third floor. In addition to my dogs I had my 80 year old dad too and wanted him close by. I held the key to room 333 and dad was in 331. Unfortunately the guest before me must have been a smoker and the room reeked of smoke. I let Amy know as I didn't want to be charged anything additional for a room that smelled like smoke on arrival. Instead, Amy searched for a room that would still be close to dad and let us move. I highly recommend room 330 as it had a balcony overlooking a pretty courtyard and it was very clean. No microwave nor mini fridge. You are really paying extra for a loveseat size sofabed. Although you can hear the highway with the door open it was a great thing to have for me and the dogs. The courtyard below had a fire pit and ample seating. Wonderful area to relax after a long day of driving. I had a nice workout in the gym on property which had two treadmills and one elliptical all equipped with their own TVs. There was also a large tv with remote. There are free weights and a bench but no mats or exercise balls. They have ample towels and a water dispenser with small Dixie size cups. I recommend bringing a water bottle. There was nothing to sanitize machines after use. The elliptical was the most difficult I had ever been on. It was older and man what a workout. The one negative I have to report is the complete disappointment in the Bistro in the hotel and especially the service. After having grabbed a coffee and some guacamole for my dad before my workout with slow service, I came back for dinner since I didn't want to leave the property. The Bistros as a whole are fairly new inside the Courtyards and my disappointment has not been exclusive to one hotel. They all struggle with food quality. In addition, I am a vegetarian and there are few options outside of snacks like dips (guacamole and hummus) to choose from. You can ask for things to be left off but that's a whole different challenge i have faced that I won't cover in this review. Most food seems prepped ahead and reheated. Upon returning to the Bistro, the younger brunette female working (they don't wear name tags in the bistro) was on her phone texting sitting on the counter next to the toasting machine while I stood there and waited for her. Once she wrapped up her conversation on her phone she greeted me to ask what I would like. I ordered the hummus with the pesto and the guacamole and the Asian salad with no chicken. She placed the order but said they were out of the red pepper topping for the hummus. I said that was fine and asked again if the pesto was still available. She said yes so I said to leave the order as is. When she brought the hummus out it did not have the pesto, the carrots were past their prime and the "toasted" flatbread was soggy. I asked about the pesto and she said oh yea, I thought we had it but he (the man prepping the food I assumed) said it was bad. I said okay, can you take it off my bill? she said yea, its only 95 cents. I was not impressed with that. Who cares what the price is you shouldn't pay for something you don't have. I have had the hummus plate at other bistros so I know what to expect. The bread was like it was stale or soggy before it was toasted. I took it back to the counter and the tall bearded cook informed me that the flatbread was supposed to be that way. I let him know that I was not interested in eating it regardless. But again another interesting response from a Marriott employee. With all of the franchises now privately owned it can be tougher these days to experience the Marriott way if staff isn't trained properly. These bistro folks clearly were texting or daydreaming during customer service training. My salad also came without the dressing so I had to request that as well. So you know, my dad ordered wings and they were dry but he said they were fine. Please do not let the Bistro food or customer service poor quality keep you from staying at this property. The front desk and housekeeping staff were fantastic and this is a great property for people and especially dogs. Just plan your meals off property. If this review was helpful please give me your helpful vote.
- Official Description (provided by the hotel):
- Courtyard by Marriott Springfield Airport - conveniently located just off I-44 at exit 75, 4 miles from the Springfield/Branson Airport. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Expedia, Cancelon, TripOnline SA, Travelocity, Cheap Tickets, Hotwire and getaroom.com so you can book your Courtyard Springfield Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Courtyard By Marriott Springfield Airport Hotel Springfield
- Springfield Courtyard
- Springfield Marriott