Several weeks ago I made a reservation at this location in order to attend my brother-in-law's AIT graduation at Ft. Leonard Wood. Things changed shortly after I made the reservation and needed to add another night; they said they didn't have vacancy, so I made my reservation with the Quality Inn directly next door and cancelled my reservation with the Holiday Inn.
Just recently I was charged $138 because I was a "no show" in their system after I had cancelled my reservation several weeks ago through the corporate offices. After much back and forth with the manager at this location I was told that there was nothing that could be done because I didn't have a confirmation number to my cancellation, even though I stayed that weekend directly next door at the Quality Inn. Now tell me, why would I not cancel my reservation at the Holiday Inn and then stay at the Quality Inn right next to them?
I, for one, will never stay at a Holiday Inn ever again, nor will I recommend it to my friends and relatives; at this location or any other. A simple trip across the the street to verify that I stayed at the Quality Inn would have proven my point, and because some idiot in their corporate office didn't click some button in the computer system to finalize my cancellation, I was charged for not staying and no refund is being given. In my eyes, that's robbery.
- Official Description (provided by the hotel):
- Welcome to the beautiful Holiday Inn Express St. Robert/Ft. Leonard Wood, Mo. We are 2 miles from Ft. Leonard Wood, walking distance from Z Bar & Grill, and near the Gasconade and Piney Rivers. We offer military per diem rates and contractor rates. Our hotel is 100% non-smoking. All rooms equipped with hair dryers, ironing boards/irons, new pillow-top mattresses and smart bedding, refrigerators, Satelite T.V. with HBO, and wireless high-speed internet. Amenities include the largest heated indoor pool in the area, fitness center, business center with computers and fax/copy capabilities, as well as our free Express Smart Start Breakfast and free coffee twenty four hours a day. Fresh baked cookies daily. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Saint Robert-Fort Leonard Wood Hotel Saint Robert
- Holiday Inn Saint Robert
- Saint Robert Holiday Inn