I was very upset when we arrived at Mictrotel in St. Robert,MO. We had arrived that evening after driving from GA to find out that our rooms were not available at the time that we arrived. Supposably they had, had water damage 2 days prior to our arrival and did not see the need to contact me with this information or to contact hotels.com, whom I went through to book this reservation. They said that they had taken on themselves to make other arrangements with the Motel 6 down the road, which allows pets and smoking which I'm allergic to both and have to have allergy shots. So first off it was not there job to contact a motel without our knowledge and second I could not risk my health with being at that hotel. They said that the price was the same so they thought that would work out for us. They refused to let us see the rooms that had "Water Damage" states that the rooms were all messed up and tools were all over the hall. However, when 2 of the women that were with me took it up on themselves to ride the elevator to check out the hallways on all of the floors all they saw were a shop vac and a carpet cleaner out in the hallway. At this same time they were a whole lot more people that were coming in and getting there rooms including a whole lot of miltiary people. When we asked why they did not call to let us know of this situation so we could make other arrangements ourselves we got the answer "We just didn't". We asked if they just overbooked us and they kept changing the subject . So we think it was pretty obvious that was what happened, and they thought they could just fix it by changing hotels without our knowledge.
- Official Description (provided by the hotel):
- This 66 room interior corridor property is conveniently located less than 3 miles from the main gate of Fort Leonard Wood Army Base. ... more less
- Reservation Options:
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- Also Known As:
- Microtel Saint Robert
- Saint Robert Microtel