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Country Inn & Suites By Carlson, St. Peters
Ranked #1 of 5 Hotels in Saint Peters
Certificate of Excellence
Centralia, Missouri
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Visit son”
Reviewed April 23, 2014

Great welcome by front desk. Friendly and helpful attendant. Clean room. Particularly appreciated the "welcome" card signed by manager. This hotel is the standard by which all others should be measured.

  • Stayed June 2013, traveled solo
    • Value
    • Location
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Helpful?
1 Thank eacmacpamba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LarryJacobs, General Manager at Country Inn & Suites By Carlson, St. Peters, responded to this review, April 25, 2014
The hotel staff appreciates positive reviews. Our goal is to make all guests feel Ccmfortable and offer Consistent service while in a Caring environment. Staff recognizes all guests as they check in, during a welcome call, and when guest enters or leaves hotel past front desk. Frequent travelers receive a personalized note from GM thanking them for their business. Our hotel is a 2012 Carlson Hotel of the Year Award winner as well as a Hotel Excellence Award winner for 2013 from Trip Advisor. These awarda are based upon hotel staff and facility meeting and exceeding both corporate standards and guest expectations as indicated in guest reviews. Our best referrals come from our previous guests. We want everyone to feel welcome during their stay.
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327 reviews from our community

Traveler rating
    198
    81
    27
    11
    10
See reviews for
164
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Any
English first
Edmond, Oklahoma
Level Contributor
56 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed April 18, 2014

This hotel has a friendly and helpful staff. It is located nicely for events in St. Peters/St. Charles and even St. Louis. Really nice indoor pool and workout areas. Good breakfast area with a pretty wide selection of choices.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LarryJacobs, General Manager at Country Inn & Suites By Carlson, St. Peters, responded to this review, April 21, 2014
As a hotel we are always appreciated of guest reviews.This hotel is a 2012 Carlson Hotel of Year Award Winner and Hotel Excellence Award winner by TripA Advisor. These awards are based upon meeting and exceeding guest service expectations and corporate standards as well as positive guest reviews. We try to make all of our guests feel welcome and comfortable. Our best referrals come from our previous guests.
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1 review
Reviewed April 4, 2014

Truly a wonderful place! We arrived late and exhausted and picked the hotel based on the recommendation of a stranger. From the minute we stepped inside, the atmosphere was relaxing and homey. The staff was kind and engaging, doing everything they could to make us feel at home...truly customer service at its finest! The room was super clean and comfortable...the beds were incredible! I slept better than I have in ages. The breakfast is free and continental style...standard offerings but delicious quality. We found it to be quiet, and honestly had no issues. Would absolutely stay there again and would definitely recommend it to others.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aejgoodman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LarryJacobs, General Manager at Country Inn & Suites By Carlson, St. Peters, responded to this review, April 5, 2014
As General Manager it is always a thrill to share guests comments with the hotel staff. Many times they only hear bad news. As a 2012 Carlson Hotel of Year Award winner and 2013 Trip Advisor Hotel Excellence Award winner we must meet and exceed guest expectations as indicated in reviews and corporate standards.

It is always a pleasure to be able to hear these comments from our previous guests, who in fact become our best referrals.
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Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 25, 2014

When we arrived at 4:00pm the sign at the desk stated the clerk was helping a customer and we should dial 0 to let them know we were there. When we called the phone rang in the room directly behind the front desk. We heard the gentleman speak to us from that room and then we waited while we heard he moving around in there more then 5 minutes. When he arrived at the desk he took a call from a guest complaining about their dirty room. He was not helping a customer.

Our bathroom had not been cleaned. Hair all over, toothpaste in the sink, and smeared makeup on the counter.

The breakfast was the worst. The coffee mugs were presented upside down on a tray. The tray had dried coffee covering it. Every cup had a ring of that coffee around the top. Over half the cups had not been washed well since the last use. My husbands cereal bowl had an empty splenda packet stick to the inside. The fruit was old and the oatmeal was pasted.

Room Tip: The hotel gets a great deal of traffic noise. Try for a room far from the highway.
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  • Stayed March 2014, traveled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank jbrophy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LarryJacobs, General Manager at Country Inn & Suites By Carlson, St. Peters, responded to this review, March 27, 2014
As General Manager, i value our guests and read all guest comments and reviews and do take them seriously. It is obvious that the hotel failed to meet this guest expectations.

I take guest complaints and issues directly to the departments involved and let them know that we did not meet standards and guest expectations. These issues are certainly not up to our standards as recepients of the 2012 Carlson Hotel of the Year Award and the TripAdvisor 2013 Hotel Excellence Award given for hotel meeting and exceeding both Carlson Brand Standards and Guest Expectation.

There are times when the front desk agent is away from the desk instructs the guest to use the phone at the front desk. The guest used the phone to contact the front desk. I was the agent and I was on a call, but did acknowledge their call. I came to the front desk to assist the guest after completing the call. Another phone call came into the hotel and I did answer that call. There was never any intention on my part to be rude or delay the guest waiting to check into the hotel.

The hotel can not address issues if the staff is not advised of them during their stay. There is not any record of calls to the front desk regarding these issues. I will follow up with the housekeeping department as to why the bathroom was not properly cleaned and will talk with the full time breakfast attendant who should have noticed the issues as reported by the guest. .

We want our guests to be completely satisfied. or immediately address any issues that may occur during their stay.
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maryland
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 3, 2014

My husband and I spent one night at this hotel on February 25 2014. I wanted to compliment the front desk staff, African American lady, I believe her name is Yvonne. She was very kind, patient and understanding. We arrived earlier than check in time and she was able to accommodate us she called to ensure that we settled in okay.
The room was clean with a small microwave and refrigerator in the room. Bathroom was clean. Breakfast was okay - your usual toast,eggs,sausage etc.
The facility is next door to the IHOP and other eateries.
It was quiet no noise AT ALL. Overall good location plus checkout is at 12noon.
I gave it a four because the room was a bit tight.

  • Stayed February 2014, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank ola2480
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LarryJacobs, General Manager at Country Inn & Suites By Carlson, St. Peters, responded to this review, March 5, 2014
We are always happy to accomodate early arrivals if possible. I am glad that Yolanda was able to get the guest into their room early. This hotel is a 2012 Carlson Award Winning Hotel and 2013 Hotel Excellence Award winner. These awards are based on the hotel meeting and exceeding corporate and guest standards and expectations as reflected in the reviews. Our best referrals come from our previous guests.
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Colorado Springs, Colorado, United States
Level Contributor
87 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed February 18, 2014

Had a great experience with this hotel. No complaints about the room, clean and comfortable. Has a pool for the kids. I'd skip breakfast as it appeared to be mostly heat and serve, but there are a few breakfast places right by it.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Byrnebrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LarryJacobs, General Manager at Country Inn & Suites By Carlson, St. Peters, responded to this review, February 19, 2014
We are always excited to see that a family has a great stay at our hotel. We are a 2012 Carlson Hotel of the Year Award winning hotel and also a 2013 Hotel Excellence Award winning hotel by Tripadvisor. These awards not easily achieved and are based on the hotel exceeding facility, staff and guest expetations and reviews.

Our breakfast menu items are taken from menus provided by our corporate offices. They do feature some items that are frozen and partially cooked, but the breakfast attendent does final menu item preparation on site before placing on the buffet. Many other hotels offering continental breakfast are following the Carlson Hotels Be Our Guest breakfast program featuring serving 3 hot items rotated daily and served on real dishes using real silverwaare..

Our facilities include an indoor pool and hot tub are favorites with families as well as offering free high speed internet , business center and exercise facility at a convenient location
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Lake Ozark, Missouri
1 review
Reviewed December 30, 2013

Was there for four days with my 3 sons, 2 daughters and there family. Room were clean. service was great. Food was great at breakfasts, changed daily. Most days we took over the dinning area after 9 O clock with as many as 40 to 45 people and was very welcome. The hotel is near a shopping center and many restaurants.great access to hy 70 to every thing down town St Louis.

Room Tip: We all stayed on the 3ed Floor
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank George B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LarryJacobs, General Manager at Country Inn & Suites By Carlson, St. Peters, responded to this review, December 31, 2013
As General Manager, I am always excited to get reviews from guests and even more excited when the hotel is mentioned as playing a part of a successful family event. They had several rooms booked in the hotel. Staff and guests worked with each other to make the event happen after hours in the breakfast room.. The group was wonderful and even cleaned and returned the breakfast room to its orignai settings after their functions.

As a 2012 Carlson Hotel of the Year Award winner and 2013 Hotel Excellence Award winner we met and exceeded guest and corporate expectations and positive guest reviews.

Our best referrals come from our previous guests.. We welcome back families and small groups and pledge to do our part to make their events a success.
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Additional Information about Country Inn & Suites By Carlson, St. Peters

Property: Country Inn & Suites By Carlson, St. Peters
Address: 3877 Veterans Memorial Pkwy, Saint Peters, MO 63376-6416
Phone Number:
Location: United States > Missouri > Saint Peters
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Saint Peters
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, St. Peters 2.5*
Number of rooms: 63
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