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“Clean, comfortable, friendly. Don't get the "extended stay suite".” 4 of 5 bubbles
Review of Country Inn & Suites By Carlson, St. Peters

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Country Inn & Suites By Carlson, St. Peters
Ranked #1 of 5 Hotels in Saint Peters
Certificate of Excellence
Washington DC, District of Columbia
Level Contributor
119 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
“Clean, comfortable, friendly. Don't get the "extended stay suite".”
4 of 5 bubbles Reviewed October 26, 2013

We were here for 3 days, in town for a family get-together, and stayed in their "extended stay" 1 BR suite.

The property overall is clean, comfortable and friendly.

A few weird problems -- your room keycard will not let you into the gym -- the person at the counter has to come by and swipe you in with their keycard.

I wouldn't get the "extended stay suite" if you want a quiet room. They evidently have only 1 "extended stay suite", and it is located right in the front of the property, literally on top of their double automatic sliding front doors and right at the landing of the stairs up to the second floor.

That means it is loud. There is a rumble like thunder of the double sliding doors everytime someone goes in or out of the hotel. And the noise of people going up and down the stairs.

And of course, the bright lights of the entry way / porte-cochere on all night right outside your window.

It's a very very odd place to put your highest-priced room.

So, give the "extended stay suite" a skip. Other than that, a good stay.

Room Tip: Don't get the extended stay suite -- it's noisy because its right on top of the front entran...
See more room tips
  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JolietJakeBlues
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LarryJacobs, General Manager at Country Inn & Suites By Carlson, St. Peters, responded to this review, October 28, 2013
We value all guest comments and survey information. As General Manager, I too respect the guests need for a quiet room.. Our hotel is a 2012 Carlson Hotel of the Year Award Winner and 2013 Hotel Excellance Award winning hotel given out by TridAdvisor. These awards are given out for exceeding customer service , facilities, and excellent guest surveys and reviews..

We try not to rent this rom to our guests, but on busy weekends we must use the room. The guest was here on a busy weekend in St Peters.. Unfortunately , the room in which the guest stayed was right above the lobby and entrance doors and bright outside lights. This room was assigned according to the Carlson Hotel property design group. I will forward the guests concerns to that department.

We want all our guests to have a comfortable quiet stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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318 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Any
English first
Huntingdon, United Kingdom
Level Contributor
538 reviews
130 hotel reviews
common_n_hotel_reviews_1bd8 294 helpful votes
4 of 5 bubbles Reviewed October 19, 2013

The room was clean and comfortable, plenty of towels and toiletries. The room was "refreshed" on our 2nd day. Cookies, tea and coffee available in reception. Very good hot and cold breakfast.
Convenient for MidRivers Shopping Mall, and also other big named stores, some within walking distance of the hotel. Plenty of eating places nearby. Easy access from Interstate.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank warboys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LarryJacobs, General Manager at Country Inn & Suites By Carlson, St. Peters, responded to this review, October 21, 2013
Our best referrals come from our previous guests. As manager, I am always excited to read comments from our satisfied guests. Our hotel is conveniently located 3 miles from the largest shopping mall in St Charles County. The hotel is a 2012 Carlson Hotel Presidents Award winner and also received the Hotel Excellence Award by TripAdvisor for meeting and exceeding corporate and guest expectations. We offer 63 non smoking pet free rooms and are conveniently located at exit 225 off Interstate 70 in St. Peters MO. All rooms have microwaves and mini-refrigerators .Hotel offers easy access to downtown St Louis area attractions.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed October 13, 2013

Nice place to stay when on a trip, close to highway. Room was clean, nice set up, doors between bed room and suite area, breakfast was fine, only complaint was air conditioner blew directly on the bed. Manager did respond to survey I completed saying they would try to address the situation.

  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Schneider231
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LarryJacobs, General Manager at Country Inn & Suites By Carlson, St. Peters, responded to this review, October 15, 2013
As a Carlson Hotels 2012 Presidents Award Winning hotel and 2013 Hotel Excellence Award winner by TripAdvisor, we take seriously any guest concerns and issues when brought to our attention. We want our guests to be completely satisfied during their stay.

As manager, I understand the value of a good nights sleep. We are attempting to find a solution for the air conditioning unit blowing directly on the bed.

Our best referrals come from our previous guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
61 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed September 28, 2013 via mobile

The location of the Country Inn is great if you're travelling into St. Louis. Plenty of restaurants and shops nearby. There's a McDonalds on one side and an IHoP on the other.

Reception staff fine. Booked us in, had a bit of trouble with the fact we had no mobile phone number and were from the UK, but we got there in the end. But gave us a discount for AAA membership, which we didn't know about.

Our room had one advantage and one disadvantage. It was a disabled friendly room on the first floor next to the reception atrium. The advantage was it was a huge room. The disadvantage was that we spent half the night listening to the three separate wedding parties coming back to the motel, clearly full of the joys and wishing the rest of the world to know it.

I'm sure on any other night it wouldn't have been an issue, but it did spoil our sleep after a long days travelling.
Breakfast was fine, although the 'gourmet' coffee is best avoided. Rather insipid and tasteless.

So, all in all a clean, well located motel with all the amenities you might need. Just get a room as far from reception as you can if you're staying on a busy weekend. Unless you're going to a wedding, in which case you may be the one singing to the folk in the disabled room and you won't care about noisy guests.

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Purejammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LarryJacobs, General Manager at Country Inn & Suites By Carlson, St. Peters, responded to this review, September 30, 2013
We read all guest comments and reviews and take actions to improve guest services.. As General Manager, I value a good nights sleep. and would hope our guests would also be able to sleep. Unfortunately some guests take advantage of other guest priviledges by making noise. The weekend that these guests stayed was a sold out weekend and several wedding parties in house. Our staff did respond to noise complaints that were reported. We have a 3 strike policy for noise: 1st report- call is made to room; 2nd call staff member goes to room to talk to guests; 3rd strike:- guests are asked to leave the hotel and if they do not Police are notified. Many times guests do not report noise problems and our staff is not made aware until told about them. We are a Carlson 2012 Presidents Award winning hotel and a 2013 Hotel Excellence Award winner from TripAdvisor. These awards are based upon guest services, reviews and facility issues. Our best referrals come from our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weston, Florida
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed September 8, 2013

We were in town for a funeral and needed quite a few rooms on short notice to accommodate the families coming into town, several who were traveling with young children. Trish (front desk) was so accommodating and sensitive to our needs in such a difficult time. She managed to not only keep our rooms together, but fulfill our requests for specific type rooms. She greeted each of us by name every day and always checked to make sure our needs were being met. She is truly a gem and certainly one of the reasons this hotel gets such high marks.

Our rooms were very comfortable, clean and well stocked with towels/toiletries. We fell into bed each night and slept soundly. Although the hotel is situated very near I-70 (with easy on/off access), we were never disturbed by highway noise. The indoor pool provided a much needed break from the somber mood for the younger ones. There was a full, hot breakfast every morning, and the staff was very attentive to keep the food trays filled and the tables cleaned. There were also fresh baked chocolate chip cookies available throughout the day.

There is dining (McDonald's, IHOP) and shopping (Target, TJMaxx, Harbor Freight, etc.) right next door, and Mid Rivers Mall is only a short drive away.

I would definitely stay here again

  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LarryJacobs, General Manager at Country Inn & Suites By Carlson, St. Peters, responded to this review, September 10, 2013
As General Manager, I am always excited to read a positive review from a guest.. I am glad that we made this group feel welcome and comfortable during their stay. As a Carlson 2012 Presidents' Award Winning hotel and a 2013 Hotel Excellence Award winner fromTrip Advisor, we have demonstrated our ability to meet and exceed guest expectations and corporate standards based upon positive comments and reviews. Our best referrals come from our previous guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota, Florida
Level Contributor
96 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
5 of 5 bubbles Reviewed August 14, 2013

Our family just spent a week at the hotel. There was a new baby born for our family at Barnes Jewish Hospital in St. Peters and this hotel is very convenient to that location.

The two ladies working the desk were fantastic and very helpful (management: don't lose these ladies). Our housekeeping team on the 3rd floor were also very caring and did a great job.

The rooms were clean and the beds very comfortable. The a/c is great, but it is one of those situations where you are cold when the fan runs and warm when it's not running. Our solution was to put a chair up by the a/c and drape the curtain over it. This keeps the air from hitting you and works very well.

Having a laundry facility was also very helpful, although it is probably time to retire the beasts and purchase a new washer/dryer.

We highly recommend this hotel! You will not be sorry!

PS -- Management: commenting after every trip advisor review is a bit creepy. If you must, a simple "thank you" would be fine or a discussion of a problem, of course. Just my opinion :)

  • Stayed August 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank J P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LarryJacobs, General Manager at Country Inn & Suites By Carlson, St. Peters, responded to this review, August 15, 2013
As a 2012 Carlson Presidents' Award and 2013 Hotel Excellence Award winning hotel, we are always pleased to receive comments from our guests. Our best referrals come from our previous guests. I am glad that our staff made you feel welcome, comfortable and provided consistent guest services while you were welcoming a new arrival to your family. . We have a large number of guests who use our in-house laundry and glad that it is available for their use. We are conveniently located off Interstate 70 at exit 225 and 1 mile from the nearest hospital and are the newest hotel in St. Charles County featuring 63 rooms that are non-smoking and no pets allowed..
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MILLINGTON
Level Contributor
121 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 bubbles Reviewed July 13, 2013

Not the best either.

When we walked in the lobby the bleach odor was overwhelming. The place was clean as a pin. The desk clerk was very accommodating in placing us in the most convenient spot for us. The beds could have been a bit more comfortable and they might consider using some of that bleach on the sheets, but overall it was acceptable. One thing I did notice and appreciate is that they actually had an abundance of towels and wash clothes in the bathroom. I'll never understand those places that rent a room for three people with two beds and two washcloths. This place had plenty for everyone. It is convenient to several restaurants as well as a small strip mall right beside it.

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank R&MRich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LarryJacobs, General Manager at Country Inn & Suites By Carlson, St. Peters, responded to this review, July 15, 2013
As a Carlson Country Inn and Suites Presidents Award Winning Hotel for 2012 and the designation of 2013 Hotel Certificate of Excellence Award from Tri Advisor, we take all guest comments seriously.

The bleach smell you encountered when you walked in was actually chlorine odors coming from the indoor pool. We had a large group of people using the pool and increased the amount of chlorine for the pool. The pool door was opened many times that attlowed the chlorine smell to come into lobby. We have taken corrective measures to ensure that the chlorine smell is now properly vented to the outisde and not the interior of the building.

Thank you for your positive comments about the room linens and towels. We follow Carlson Rezidor guidelines for the amount of linens placed in each room. I am glad that these guidelines met your needs.. We strive for excellencte in customer service and comfort during your stay.

Our best referrals come from comments made by our previous guests who use Trip Advisor to see guest reviews before booking reservations at our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, St. Peters

Property: Country Inn & Suites By Carlson, St. Peters
Address: 3877 Veterans Memorial Pkwy, Saint Peters, MO 63376-6416
Phone Number:
Location: United States > Missouri > Saint Peters
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Saint Peters
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, St. Peters 2.5*
Number of rooms: 63
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