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“Gary Saves the Day”

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Country Inn & Suites By Carlson, St. Peters
Ranked #1 of 5 Hotels in Saint Peters
Certificate of Excellence
Streamwood, Illinois, United States
1 review
“Gary Saves the Day”
Reviewed April 9, 2013

Excellent hotel in every way, but the highlight was manager Gary's professional and attentive service in dealing with a belligerently drunk wedding party, saving us from a sleepless night. These people go above and beyond and really care about their guests. I'd stay here again in a heartbeat.

Room Tip: Take advantage of the free late breakfast that runs until 10:30, and the complimentary cookies at th...
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank j0npau1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LarryJacobs, General Manager at Country Inn & Suites By Carlson, St. Peters, responded to this review, April 11, 2013
As General Manager I am always thrilled to hear that our staff was able to proactrvely resolve problems relating to other guests. Gary was able to talk directly to the rooms involved and told them they would be asked to leave the hotel if they did not tone down the noise. After the second warning he asked all nn-registered guests to leave and would contact the police if the noise continued to disrupt other guests. It is unfortunate that some guests push the patience level of our staff and guests I am glad that Gary was able to resolve the issue. Our best referrals come from our guests and the goal of our staff is to make all guests feel comfortable, and receive sharing and consistent services in our hotel.
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343 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
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English first
Sioux City, Iowa
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 18, 2013

Co-worker and I stayed 5 nights for a buisness conference, arrives early evening to Adam at the front dest and it was smooth sailing from there. Our Room was 206 and very clean and well stocked with linens, pillows and comfortable bedding. We spent every morning enjoying the continental breakfast which was always well stocked and fresh. I have been at other hotels were the breakfast severed was thin pickings and stale, this by far beat that. Always tastie and always full. In the evening following the paper work we were required to complete we enjoyed the pool and hot tub to relax and they were clean and well maintained. We found our rooms well cared for while we were gone and stocked with all used items. In the evenings they provide fresh baked cookies and coffee, tea or decafe and fruit, very refreshing treat. All staff was extra friendly and hotel is well maintained and very clean. I will go back to that specific hotel if I have to return to the St Louis area and they represent Country Inn & Suites very well. Very high bar to set for future trips. Thank you!!

  • Stayed March 2013, traveled on business
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Helpful?
2 Thank Sirena S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LarryJacobs, General Manager at Country Inn & Suites By Carlson, St. Peters, responded to this review, March 19, 2013
We are always pleased to see positive reviews from our guests-especially those in for longer stays. Our goal is to provide Comfortable, Caring and Consistent services to all our guests.I am glad that our staff was able to meet these services by offering directions, the Country Breakfast served on real dishes and using real silverware, as well as a clean and comfortable guest room. The hotels best referrals come from our guests.
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Sioux City, Iowa
Level Contributor
300 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed March 17, 2013

My friend & I were at a 5-day conference last week & stayed at this hotel. We arrived after traveling in a snowstorm to get there & were warmly greeted by Adam at the front desk. He was very helpful about our room arrangements as well as helping us to figure out for sure where our conference was the next day in relation to the hotel site. We were treated very warmly by all of the staff during our stay. The room was clean and the breakfast every morning was a good way to start our dy. we enjoyed the hot tub most nights & the pool was also very nice. The location was very easy to find from where we came in on the highway & within minutes of our conference site. I would definitely recommend this hotel! For family or business travel!

  • Stayed March 2013, traveled on business
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Helpful?
1 Thank Kathy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LarryJacobs, General Manager at Country Inn & Suites By Carlson, St. Peters, responded to this review, March 19, 2013
We always appreciate guest comments regarding our facilities and staff. I am glad that Adam was able to assist you with your conference location and that our staff made you feel Comfortable while showing we care about ll our guests. Our guests are our best referral sources and our deisre is to provide Consistent services to all our guests.
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Cincinnati, Ohio
Level Contributor
167 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed February 22, 2013

place was in excellent location for restaurants and shopping. Room was clean and spacious, breakfast fare was typical offerings at chain hotels. No problems with staff or sound in room at night. Will stay again when traveling through St. Louis.

  • Stayed February 2013, traveled as a couple
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Helpful?
3 Thank Happy1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LarryJacobs, General Manager at Country Inn & Suites By Carlson, St. Peters, responded to this review, February 25, 2013
We appreciate positive comments from our guests. I am glad that our hotel met their expectations by providing a good location, referrals to local area restaurants and attractions and made them feel Comfortable while staying here.

Our best referrals come from our guests. We look forward to hosting them on their next visit.
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Rolla, Missouri, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 7, 2013

Stayed here for 4 weeks during training class for Walmart. The while crew where very nice and accommodating to anything we needed. Every time we walked in or out there was someone there to say hello or good bye!! A great hot breakfast with a ton of choices was great to stop in on your way out with a good meal under your belt to start the day. Comfy beds, fridge, and microwave are awesome things to have!!!

Room Tip: I always want the highest floor I can get for a great view over the city.
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  • Stayed January 2013, traveled on business
    • Value
    • Location
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Helpful?
1 Thank Rich K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LarryJacobs, General Manager at Country Inn & Suites By Carlson, St. Peters, responded to this review, February 25, 2013
We are always pleased to receive reviews from our previous guests.

We understand how difficult it is to be away from home for extended periods. I am glad that we made him feel Comfortable, showed staff Cared and provided Consistent service during his stays.

Our best referrals come from our guests.
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El Dorado, Kansas
Level Contributor
64 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 20, 2013

I am a Carlson Concierge level frequent guest so have stayed in several Country Inns and this is my favorite. I felt like I was treated like royalty from the minute I arrived. Not only was there a goody bag in my room, there was a hand-written note from the General Manager. The room was spotless, dark at night and quiet. Bed and pillows were very comfortable and wireless internet worked well. As mentioned by others, the breakfast was excellent and well attended by hotel staff. The breakfast room is very large and comfortable. A big plus is the location. There is a McDonald's on one side and IHOP on the other. Two doors from IHOP is my favorite St. Louis Chain, Lion's Choice. Behind the hotel across the street is the best Chinese buffet I have ever experienced, not only a huge selection but everything was fresh and very good, There are also mumerous other restaurants in the area and a QuikTrip about a block away.

  • Stayed January 2013, traveled solo
    • Value
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Helpful?
Thank scoreboardman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LarryJacobs, General Manager at Country Inn & Suites By Carlson, St. Peters, responded to this review, January 22, 2013
As General Manager,my staff and I always appreciate favorable reviews and positive comments from our guests. Country Inn and Suites, St Peters strives to make all our guests feel Comfortable, show we have a Caring staff , and Consistency in service for our repeat customers. Our best source of referrals comes from our existing customers.
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Chicago, Illinois
1 review
Reviewed December 29, 2012

Very friendly and helpful staff. Very clean, great breakfast, and free cookies! The breakfast was much better than a typical free hotel breakfast. The kids loved the pool and hot tub. The hotel is close to many stores, restaurants, etc.. Only a mile from the St. Peter's Rec-plex. Very inexpensive day-rate to get in and has pools, slide, diving boards, etc.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Amy11135805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LarryJacobs, General Manager at Country Inn & Suites By Carlson, St. Peters, responded to this review, December 31, 2012
As management, we are always pleased to read reviews showing a guest had an enjoyable stay at our hotel.. We also are the closest hotel (1.25 miles) to the St. Peters Rec-Plex Olympic class recreation facility.. This facility hosts state, regional and national championships at their hockey, swimming and diving facilities. Many teams that participate in tournaments at that facility use our hotel as their host hotel.. The hotel is also convenient to the larges shopping mall in St Charles County and several national chain and locally owned restaurants. We offer the Country breakfast featurig three hot items rotated daily and served on real dishes using real silverware. Our indoor pool and jacuzzi are also popular with our guests.
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Additional Information about Country Inn & Suites By Carlson, St. Peters

Property: Country Inn & Suites By Carlson, St. Peters
Address: 3877 Veterans Memorial Pkwy, Saint Peters, MO 63376-6416
Phone Number:
Location: United States > Missouri > Saint Peters
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Saint Peters
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, St. Peters 2.5*
Number of rooms: 63
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