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“Real and sincere attention to detail, but couldn't ignore construction.” 3 of 5 stars
Review of Drury Inn & Suites St. Louis Convention Center

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Drury Inn & Suites St. Louis Convention Center
Ranked #13 of 121 Hotels in Saint Louis
Certificate of Excellence
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Real and sincere attention to detail, but couldn't ignore construction.”
3 of 5 stars Reviewed June 1, 2013

Clearly the personnel at the Drury are dedicated to customer service, but the on-going internal construction was a serious annoyance. Their service couldn't overcome the slow elevators, sharing the elevators with construction workers - however respectful - and the accidental fire alarms. That said, my room was clean, bed was very comfortable and location just want I wanted when attending a conference. Breakfast was nothing special and served with styrofoam and plastic.

Room Tip: If you ordered a suite, as I did, and are say they overbooked, insist.
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Madlake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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502 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (128)
Date | Rating
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English first
Sydney, Australia
Level Contributor
450 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 234 helpful votes
4 of 5 stars Reviewed May 31, 2013

This was our first experience at a Drury Inn and Suites hotel and it was a good one.
The hotel is a little dated in places. Our room was spacious, the bed was soft and comfortable (although might perhaps be a little bouncy if you are on the heavier side) and there were two types of pillow (foam and feather) to give options depending on your preference.

There was plenty of cupboard space, a decent sized and very clean bath/shower, with 'dressing room' space with sink just adjacent.

It's just 5 minutes walk to the convention centre and all the extras, like free internet (exceptionally fast!), drinks and breakfast, are an excellent inclusion - full marks to Drury for doing this, it's the way it should be!

Staff were friendly and efficient. My only real criticism was the cleaning of rooms - all we could pick as having been done was the beds being made and the towels changed. No additional tidying, such as the ironing board not put away...just some of the basics you'd expect as being done elsewhere.

Overall, a very good stay and recommended, especially given all the extras included free of charge.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank aimoverseas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Fe, New Mexico
Level Contributor
307 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 261 helpful votes
3 of 5 stars Reviewed May 28, 2013

The first thing I will say is that you will not go hungry at a Drury Hotel. Their evening happy hour is quite substantial, you get three free drinks and all kinds of food from baked potato to chili to hot dogs to nachos. They even have salad and popcorn! So, that was convenient. Ditto for the breakfast. The hotel is under renovation so it's a bit of a jumble right now. I was travelling with my dog and this wasn't the most convenient place to stay. I dont know if there are new elevators coming on line, but the elevators were small, slow and old. Usually a 5 minute wait. There is an inner atrium with a pool that was closed, but looks nice. My room was an inner room (I think a lot of them are) so it "looks out" on to the atrium, which means there is no natural light. If you like sleeping in a really dark room then this is it. The room was newly renovated and very nice. Parking is included and I. The same building. There is a park across the street to take your dog. Walking distance to the Arch.

  • Stayed May 2013, traveled solo
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank KWS63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Lunas, New Mexico, United States
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 28, 2013

I arrived there for a conference in mid-May. The lady, Mary, at the front desk, was very kind and personable. She made me aware of the renovations at the beginning of the conversation. Offered a coupon for a stay there post-renovation (but I had no reason to return). The room was clean, the staff were all friendly, the free hot breakfast and evening drinks and snacks were a nice touch. The stay was quiet during the evening, though construction was taking place during the day. I would have liked to have been there when the pool and hot tub were available, though. The location is perfect for the Convention Center. Easy access to the Metro Link. I felt secure at the hotel. The parking garage was fantastic, and the ice machine was easily accessible. I loved that the TV had a wide selection of channels, the room had a refrigerator and microwave. The room was spacious. The bed and pillow were extremely comfortable. The newly-tiled floor was evident that they were doing a great job remodeling the rooms. The water was hot and had great pressure. This was my first time staying at a Drury Inn, but it won't be my last.

Room Tip: If you want easy access to the pool, hot tub, or fitness center, get a room on the inside. If you w...
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Dave L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philly Area
Level Contributor
51 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed May 18, 2013

Stayed at this hotel for 2 nights in May. Had I known how much the renovations would impact the stay I would not have stayed. I was put on the 5th floor, seemed to be the center of the renovations. Construction noise throughout the day, lots of it. Jack hammering began around 10:00 in the morning. Construction caused the fitness center and pool closed. Construction dirt, dust, and white wallboard powder in the elevators and the hallways. Getting an elevator up or down was a huge issue as you were always 'battling" with the construction crews whose equipment and materials took over the space. Not sure of the safety of the area, the front door was locked in the evening, and the elevators on the first floor could only be used with your room card. All that being said: room was comfortable and spacious. Bedding quite comfortable. Hotel room included free wifi, free breakfast, hot food at dinnertime. Take away the construction issues and this would be at least a 4 star place to stay. Within walking distance to the Convention Center. A few restaurants and a movie theater two blocks away. The neighborhood very quiet at night, undergoing renewal with signs of new business moving in. The hotel is in the space of the old Farmer's Market, old looking building on the outside and looking much newer on the inside.

Room Tip: If construction still in progress ask which floor they are working on and stay on some other floor.
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Carl949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DruryHotels, General Manager at Drury Inn & Suites St. Louis Convention Center, responded to this review, May 22, 2013
Thank you for taking the time to share your comments regarding your recent stay with us. I am sorry to hear that the renovation interrupted your stay. I have good news, we are nearing the end of the renovation, and this week we have completed the work that causes major disruption such as noise and interruption of services. Work on the guest room floors is expected to be fully completed by the end of May. I hope that you will join us again as our guest so you can enjoy our completed fresh, new look!

Warmest Regards,

Autumn Simerson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cincinnati
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 14, 2013

Check in was easy as we were with a group. The hotel is historic and is under renovation - very clean room and comfortable bed. Our window overlooked the atrium which is not bad - some want to see outside but atrium was great as it make us feel like we had a balcony. Service was great - Free breakfast every morning which includes good eggs, sausage, potatoes and you can make your own waffles, just a great free breakfast another amenity is popcorn after 3pm and free cocktails (adult beverages) and Hors d’ oeuvre it was a very pleasant visit to a City so rich with history the staff was excellent, I highly recommend. Just a good experience all the way.

Room Tip: If you want to see outdoors ask for King bed most of those are on the outer perimeter.
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank chocolatemidnight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
542 reviews
172 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
3 of 5 stars Reviewed May 3, 2013 via mobile

The location of the hotel is walkable to the main attractions and restaurants even though is near the highway, but it is ok.

During my stay, the hotel was in the process of a renovation on the 5 floor. I thought I was going to be awake, but surprisingly they kept the noise to a minimum and within the hours advertised.

The breakfast and 5:30 kick back was moved to the mezzanine which was served and provided in a Buffett setting. For breakfast they had scrabble eggs, sausage patties, yogurt, some whole fruit and coffee,teas. The 5:30 kick back had pasta, meatballs and hot dogs in addition to chips , soda and popcorn. That was nice!

Despite the long hallway (to the distance of the elevators), the rooms or walls were pretty thick. I was able to have a quite night. The room was appointed with old decor but it was spacious. I actually liked the arch window which is a nice character.

The shower head and mounted dispensers in the shower were amazing!!!

I would like to be back once they are done with the renovation. Hopefully the rooms are remodeled then.

Overall ok but every renovation is tough on keeping the hotel with warmth

  • Stayed May 2013
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank CecibelB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Drury Inn & Suites St. Louis Convention Center

Property: Drury Inn & Suites St. Louis Convention Center
Address: 711 N Broadway, Saint Louis, MO 63102-2106
Phone Number:
Location: United States > Missouri > Saint Louis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Saint Louis
#22 Family Hotel in Saint Louis
#43 Business Hotel in Saint Louis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Drury Inn & Suites St. Louis Convention Center 3*
Number of rooms: 176
Official Description (provided by the hotel):
Drury Hotels carefully renovated the Union Market building in 1990, adding two additional stories for guest rooms. Built in 1925, original features were preserved in the hotel lobby and mezzanine meeting level. Only blocks from the Convention Center, the Drury Inn & Suites St. Louis Convention Center is walkable from downtown attractions and Washington Avenue entertainment. ... more   less 
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Also Known As:
Drury Inn & Suites St. Louis Hotel Saint Louis
Drury Inn And Suites St. Louis Convention Center
Drury Inn Saint Louis
Drury Inn Hotel
Drury Saint Louis
Saint Louis Drury

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