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12 - 17 of 3,556 reviews
Reviewed January 21, 2020

Other than the extremely rude behavior of the Valet (first person to greet us, and was rude to us again on departure), the rest of the staff was fine. The lobby bartender was amazing, getting the lobby fireplace re-started while waiting on rowdie patrons at the bar. She's a gem! The pool was not as pictured on the website; it needs updating; as do the rooms themselves. You can tell the hotel was a rehab, but it needs some freshening-up. The rooms were clean however. And Club 360 is super fun, even when taking a family there for (an early) dinner.

Date of stay: January 2020
  • Trip type: Traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank sicilianij
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John-HiltonHelp, on behalf of management at Hilton St. Louis at the Ballpark, responded to this reviewResponded 4 weeks ago

Dear sicilianij,

Thank you for taking the time to share your review. It truly disappoints us to hear your stay did not go as smoothly as we had intended. We only want the best for our valued guests and members, and clearly we missed the mark this time. We've shared the key points you highlighted with our team to use as training tools and step up our service delivery. We will continue to focus our efforts, and we hope the next time you are in the area you will allow us a second chance to deliver the stay you deserve.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2020

We have stayed at this hotel before. It's very nice. But what draws us in is the Lobby Bar and specifically Matt Hewitt, who is an outstanding bartender. He is pleasant and knows his stuff. Even when we don't stay at this hotel we make it a point to get in to the bar because of Matt. We can't speak highly enough of him.

Date of stay: January 2020
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1  Thank SWIndianaShark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2020


This is a great place for meeting, close to downtown, the ball park, great restaurants and bars. Friendly staff and safe neighborhood.

Meeting space was nice, food was excellent, rooms are nice and comfortable!

Date of stay: January 2020
  • Trip type: Traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2020

LOVED this hotel! We will definitely use it again in the future! The room was very comfortable and the shower was amazing!! All hotel staff were helpful and friendly! I can't wait to go again to the Hilton at the Ballpark!

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
Thank M9577VXjilld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2020

The staff was amazing as was the location. View of the Arch was breath taking. I will stay again.
Would have given it five stars, but the pool was horrible. Needs to be updated or just general maintenance.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank mkvande
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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