After reading the less than stellar on line reviews about this property, we arrived with low expectations. We arrived at 3:15 and were told (by a verry smug young man at the front desk) that our room wasn't ready and that check in time was 4. I understand that you can't always get in your room before official check-in, but the arrogant little man at the front desk could have at least pretended to care. We waited over a drink at the bar in the lower level (very nice) and our room was ready at 4 PM. We were in the west tower, the room was nice enough, but there was trash on the floor of the room, it was clear that the room had been 'rush" cleaned.
On the plus side, the concierge was friendly, the bellmen were nice, and the valet parking was well managed. The elevators in this place were just awful, after the ballgame both nights we stayed, long lines waited at the elevators, the elevator capacity just can't handle the sudden rush that occurs after an event is over. Even at times other than peak rush, the wait for elevators is long.
We would stay at this property again, but only after researching other options close to the ballpark. It certainly is convenient, but half of the employees appear to work very hard, and half just don't care. The potential is there, but the effort is lacking.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Hilton Hotels Direct, Travelocity, Priceline, Booking.com, TripOnline SA, Hotwire, HotelsforEveryone, HotelQuickly, Cancelon and getaroom.com so you can book your Hilton St. Louis at the Ballpark reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton St. Louis At The Ballpark Hotel Saint Louis
- Hilton Ballpark Hotel
- Hilton Saint Louis
- St Louis Hilton Ballpark
- Saint Louis Hilton