I would like to first admit my first experience with the front desk staff was not great at all. I did email Candice and had a conversation with Jesstine and they rectified the situation within less than 24 hrs. It made the entire stay worthwhile. The grounds were amazingly beautiful, the room in which we were upgraded to by Jesstine was breathtaking. This hotel definitely know how to treat their guest and it made the end of our trip great. I know when thinking of a casino/hotel you worry about the smoke smell, in the hotel area you wouldn't know a casino is attached you can not smell the smoke at all. The products utilized are so calming and relaxing all of their bathroom products had lavender in them it was a great relaxation product to end a great family vacation. The bathroom makes you not want to ever leave and the bed was so comfortable. The hotel is not downtown but not far from downtown. We had a view of the river so we seen boats come in and out.
-ceiling to floor windows
-bathroom with TV in mirrors
*initially the front desk staff but it was made right by Candice and Jesstine
-check in is not until 4pm
Overall a great hotel with lots of upgrades in ever room. This makes you feel like a home away from home.
- Official Description (provided by the hotel):
- Experience the best at the award-winning River City Casino & Hotel. Along the banks of the Mississippi River, this stunning 7-story hotel offers 200 luxury rooms and suites and a state-of-the-art Event Center! Stay with us and you will be steps away from a 90,000 sq ft casino filled with night life! ... more less
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