Overall would rate the experience as a 3.5. Staff was very friendly. Arrived a couple of hours before normal check-in time and staff went above and beyond to check me in early. First time to St. Louis so had a lot of questions about the city, best way to get around, etc.... Rodney (Bell Porter/Service Express Attendant) provided phenomenal customer services and was the best source of information. If you have any questions about the city, he is definitely the person to speak with. Room was comfortable and clean. Only negatives were on the F&B side. Ate at the Beer House (sat at the bar) and it took a long time to get drinks / food. Seemed like they only had 1 bartender working the bar area (on a Saturday afternoon when the Cardinals game was on tv) and he could not keep up with the orders. Cocktail service on the casino floor was also very slow. Would easily be a 4.5/5 rating if the F&B service in these two areas was better.
- Official Description (provided by the hotel):
- Experience the best at the award-winning River City Casino & Hotel. Along the banks of the Mississippi River, this stunning 7-story hotel offers 200 luxury rooms and suites and a state-of-the-art Event Center! Stay with us and you will be steps away from a 90,000 sq ft casino filled with night life! ... more less
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