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“Would stay at hotel again”

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River City Casino & Hotel
Ranked #21 of 123 Hotels in Saint Louis
Certificate of Excellence
Reviewed June 3, 2014

Overall would rate the experience as a 3.5. Staff was very friendly. Arrived a couple of hours before normal check-in time and staff went above and beyond to check me in early. First time to St. Louis so had a lot of questions about the city, best way to get around, etc.... Rodney (Bell Porter/Service Express Attendant) provided phenomenal customer services and was the best source of information. If you have any questions about the city, he is definitely the person to speak with. Room was comfortable and clean. Only negatives were on the F&B side. Ate at the Beer House (sat at the bar) and it took a long time to get drinks / food. Seemed like they only had 1 bartender working the bar area (on a Saturday afternoon when the Cardinals game was on tv) and he could not keep up with the orders. Cocktail service on the casino floor was also very slow. Would easily be a 4.5/5 rating if the F&B service in these two areas was better.

  • Stayed: May 2014, traveled on business
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1  Thank KB913232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesstine J, Front Office Manager at River City Casino & Hotel, responded to this reviewResponded June 9, 2014

Thank you so much for taking the time to write a review about your stay at River City, our guest's feedback is invaluable to us. Thank you for the feedback on the restaurant outlets as well, I have passed your review on to our Managers. Next time you come to St Louis, I hope that you will chose to stay with us again.

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466 - 472 of 576 reviews

Reviewed June 2, 2014 via mobile

I am not a fan of food buffets in casinos, but this one was an exception. The food was really good, and the people/service were so friendly! The restaurant was crowded but very clean and everyone seemed to be having a good time. Very good experience. I recommend the crab legs!

  • Stayed: May 2014
    • Location
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3  Thank Sunburnbaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesstine J, Front Office Manager at River City Casino & Hotel, responded to this reviewResponded June 9, 2014

Thank you for your review,! I am so glad we were able to change your mind about Casino Buffets, I hope you had the opportunity to try our homemade gelato!

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Reviewed June 2, 2014

We stayed here because we were attending a wedding reception. First of all, the venue where the reception was held was beautiful. The front desk staff was extremely friendly and helpful, and the room was very nice and clean. The bathroom was awesome with the large shower and the tv integrated into the mirror. I'd like one of these for my home! We would definitely stay here again.

  • Stayed: May 2014, traveled as a couple
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3  Thank Julie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesstine J, Front Office Manager at River City Casino & Hotel, responded to this reviewResponded June 9, 2014

Thank you so much for taking the time to write a review, I am so glad you enjoyed yourself at River City. Our guests and team members were talking about the amazing reception and beautiful dresses for days after! We hope to have you as our guest sometime soon!

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Reviewed May 31, 2014

We were extremely happy with our stay at River City. The room was beautiful and very clean. All of the people at the desk were friendly and helpful. Will definitely stay again. We absolutely felt like we were on vacation.

  • Stayed: May 2014, traveled as a couple
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2  Thank Joyce I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesstine J, Front Office Manager at River City Casino & Hotel, responded to this reviewResponded June 9, 2014

Thank you for chosing River City out of all of the wonderful St Louis hotels! We hope to have you as our guest again soon.

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Reviewed May 28, 2014

We decided to reserve a room in advance so no one had to drive home after our girls night out. We did get a smoking room instead of non-smoking, but they more than made up for it. The staff at the front desk were very polite and sorry for the mix up. Comfortable bed, awesome shower, very nicely decorated, and the TV in the bathroom mirror was really cool. I would highly recommend this property.

  • Stayed: May 2014, traveled with friends
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2  Thank Kristy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesstine J, Front Office Manager at River City Casino & Hotel, responded to this reviewResponded June 9, 2014

Thank you for taking the time to rate us on Tripadvisor. I am so sorry we were unable to accomodate your room request, but I am glad you enjoyed your stay in spite of that. We hope to have you and your friends for another girls' night out soon!

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Reviewed May 27, 2014 via mobile

This hotel was very clean and new......had a great stay.....only little thing for me was the pillows ....they were super fluffy...just my taste.......but all in all it was good..guest service was ultra Nice ....

Stayed: May 2014, traveled with family
Thank montecrloman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesstine J, Front Office Manager at River City Casino & Hotel, responded to this reviewResponded June 9, 2014

Thank you for taking the opportunity to rate us on Tripadvisor. We do have a foam pillow option available for our guests who prefer a firm pillow, please let us know next time you stay with us and we would be more than happy to bring them to your room for you.

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Reviewed May 27, 2014

We had a great stay at River City. The room was awesome - loved the TV in the bathroom mirror! Everything was clean (and I am picky) and the bed was comfy. Casino was fun. All the employees were friendly and helpful. The best part of our stay, however, was definitely JERRY! He made it his personal mission to see that we had a good time. Loved coming down to the lobby to see his smiling face. He hooked us up big time on my boyfriend's birthday. I would come back here just to see Jerry (and probably will). Hi Jerry!

  • Stayed: March 2014
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Thank illinoisjenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about River City Casino & Hotel

Address: 777 River City Casino Blvd, Saint Louis, MO 63125-1019
Location: United States > Missouri > Saint Louis
Amenities:
Bar / Lounge Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #21 of 123 Hotels in Saint Louis
Price Range: $142 - $300 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — River City Casino & Hotel 4*
Number of rooms: 200
Official Description (provided by the hotel):
Experience the best at the award-winning River City Casino & Hotel. Along the banks of the Mississippi River, this stunning 7-story hotel offers 200 luxury rooms and suites and a state-of-the-art Event Center! Stay with us and you will be steps away from a 90,000 sq ft casino filled with night life! ... more   less 
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