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“Wonderful hotel with an amazing and helpful staff”
Review of The Parkway Hotel

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The Parkway Hotel
Ranked #30 of 121 Hotels in Saint Louis
Certificate of Excellence
Reviewed September 20, 2010

The Parkway hotel was a wonderful experience for my family and I. The staff was very helpful anytime we had questions or needed directions. We were within walking distance of so many great restaurants and shopping. There was always fresh fruit, popcorn, and coffee in the lobby of the hotel. The parking garge was very easy to get to, as well as cheap for parking in the area.
We loved the walk to the metro because it was secluded from traffic in a area between the hospitals. There was a fountain and some art pieces that my children loved. The shuttle service (which was free) drove us to the St. Louis Zoo and picked us up. The room was big enough for our family of four and had tons of storage space to put our bags after we unpacked. We were unable to use the shuttle for transportation (due to the overload of traffic in the area) to the Glow in the Park, but the concierge gave us great directions to get where we needed to be.
The fridge and microwave were great amenities since we were traveling with a 5 and 1 year old. We loved all the complimentary bathroom products, the robes in the closet, and and everything was clean. I didn't have a chance to check out the fitness center but with Forest Park basically next door, we got a great deal or outside exercise. The complimentary breakfast was AMAZING and my kids looked forward to that more than anything. The staff restocking and cleaning around the area were amazingly helpful when I had plates in one hand and my youngest on the other arm.
We have never been to a hotel in St. Louis that all the staff were able to give us the information we needed to get where we wanted. The the concierge was so helpful and even the staff at the checkin counter could give us great ideas of things to go, places to eat, and things to see.

I also want to give a huge compliment and thanks to Rochelle for giving me a great deal of information prior to booking the rooms, she convinced me the Parkway was for our family vacation! She was very right, and we look forward to making this hotel our St. Louis getaway many more times and years to come. :)

  • Stayed: September 2010, traveled with family
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1  Thank CliquotFisher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
parkway2, Director of Sales at The Parkway Hotel, responded to this reviewResponded September 24, 2010

Hello and thank you for taking the time to review The Parkway Hotel. I am so happy that you and your family enjoyed your stay. As you experienced first hand, we take pride in our customer service, and making our guests feel welcome. Our staff truly enjoys helping our vacationing families plan their activites. In the area that surronds our hotel, there is always something exciting to see and do. With Forest Park less than 1 mile away and the convenience of the Metro Link and our courtesy van, you can spend your well deserved vacation having fun rather than driving around looking for parking. Thank you for selecting The Parkway Hotel. We appreciate your review and we look forward to seeing you and your family again and again. We'll be waiting for you with a smile.

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Reviews (583)
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542 - 548 of 583 reviews

Reviewed August 13, 2010

Easy check in, had cookies and popcorn in the lobby. Nice room with big flat panel TV. Very clean and fresh. Stayed here instead of the big name in the West End, I didn't need a theatre or spa. Easy parking and close to hospital for my work day. Walked to Metro to see Cards game that night. Don't know what other photos posted showed, but no construction from anything I saw. Great deal and would definitely stay here next trip.

  • Stayed: August 2010, traveled on business
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Thank ChicagoYankee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
parkway2, Manager at The Parkway Hotel, responded to this reviewResponded August 16, 2010

Hello and thank you for taking the time to review The Parkway Hotel. We are happy to see that we have yet another "fan" of our hotel. We take pride in a clean hotel and providng great customer service. On your next visit to the Parkway Hotel, remember to check out our fitness center, we are in the process of getting all new equipment. We look forward to having you as our guest in the near future and please feel free to bring your friends. :O) There are dozens of wonderful restaurants all walking distance or our complimentary hotel van can give you a lift, just sign up for a ride at the front desk while you enjoy a fresh baked cookie. Thanks again and see you soon.

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Reviewed August 1, 2010

We stayed at the Parkway Hotel for 3 nights. The location is excellent as it is close to restaurants, Forest Park, and the highway. Our room was very clean and although facing the parking garage, it was very quiet. The hotel did offer to move us to a room with a view of the street but we spent little time in the room. The tv needs updating compared to other hotels and there was no wireless in the room but there was a wired connection which worked just fine. We did have a dog with us and the hotel made us all feel comfortable. In fact, they gave us a bandanna for the pup. The people at the front desk were very professional and helpful. There was fresh fruit all the time in the lobby and the continental breakfast was acceptable. Located in a safe area with plenty of opportunities for walking. There was no pool but had a small fitness center and a business center.

The only problem we encountered was a family who felt they were the only ones in the hotel. They left the room to make cell phone calls outside our room and our dog started to bark. They did not want to disturb their children so they disturbed us. Earlier, they were also loud in their room.

We are heading back to St Louis for a return trip and will be staying at the Parkway.

  • Stayed: July 2010
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Thank Keesar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
parkway2, Manager at The Parkway Hotel, responded to this reviewResponded August 18, 2010

Hello and thank you for the review of our hotel. Great news for your next visit to the Parkway Hotel. During the month of August, we are in the process of installing 32" flat screen TV's in all of our guestrooms, very exciting! We are glad that you enjoyed our freebees in the lobby, (coffee, tea, fresh fruit, popcorn and fresh baked cookies.) Regarding your neighbors that did not have "cell phone edict ", this is when hotel security comes in handy. I'm sure the neighbor did not realize this was disturbing to anyone. Our security would have given them a friendly reminder to use their inside voice and they would have realized they were disturbing others. Once again, thank you for the review, and thank you for selecting The Parkway Hotel. We look forward to having you as our guest during your next trip to St. Louis. Be sure to ask about current packages.

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Reviewed July 24, 2010

The hotel itself is mediocre. A bit dated but clean. The breakfast set-up is awful. No organization at all and no one cleaning tables, etc. The food tasted ok but we avoided it the second morning because it just wasn't worth it. Our biggest issue by far was our experience the second night of our stay. We were traveling with a 21-month old. She's very enthusiastic as are most babies. We received a knock on our door at about 9pm. It was a security guard telling us that if we didn't quiet down we would have to leave! The baby was laughing! Not crying - not screaming. They had a noise complaint. That is RIDICULOUS! It was not 11 or 12. It was barely 9pm! She was excited and away from home. Ironically, she was less than 30 minutes from going to sleep. The person complaining should have been told that there is little they can do about a laughing baby at 9pm!! Instead, we were threatened. Thanks to the rude security guard, my 8-year old son was scared to sleep. It took an hour to convince him that they weren't going to kick us out. I was livid! Had we not been that far from home, I would have packed up and left. The manager (nice enough) did come up at our request. By then it was too late - the damage was done. The customer service spin was a waste. We did nothing wrong. Needless to say, I will NEVER stay at that hotel again nor will any of my family and friends. Now my son associates our zoo trip with a security guard instead of fun memories with his neice. And to the complainers - I hope karma catches up with you. Pathetic!

  • Stayed: July 2010, traveled with family
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1  Thank Tuckersmommy1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
parkway2, Director of Sales at The Parkway Hotel, responded to this reviewResponded July 28, 2010

Hello and thank you for your comments. That evening was rather hectic and memorable for our hotel staff as well. We had over 6 different complaints within 30 minutes regarding the noise level coming from your guestroom therefore our security officer had to do his job which is responding to guest complaints.
Like all hotels, we want all of our guests to have a relaxing and enjoyable evening and we have to do our job which is to confront the guest in the one room that is causing the complaints. Thank you for your time.

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Reviewed July 8, 2010

We stayed at The Parkway over the 4th of July holiday to sight see and enjoy some baseball games. This hotel was such a pleasant surprise for the price! Clean, roomy rooms and very friendly staff. The complementary breakfast was a treat. It's location is nearby a small dining/entertainment district and just 2 blocks from the metro station, which was so very convenient. When our friends had an electricity problem with their room, they quickly moved them to a different room, hassle-free. We felt very safe walking in the neighborhood at night, too. They charge $5 per day for parking, which is nothing compared to other hotels.

  • Stayed: July 2010, traveled as a couple
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Thank CheeseheadInOK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 4, 2010

Every year my dad and I come to St. Louis to go to a Cardinals baseball game. We like places that are easy to access with the metro and easy access to the hotel. So I discovered The Parkway Hotel. We loved the fact that the hotel was a short walking distance to the metro and the hotel itself was 100% smoke free! We also loved how Applebee's was in the hotel. But that's all we knew. When we got there we were early for check-in and we had a dog with us. Salena; at the front desk check us in early with no problem so we could get to the game on time. We thought that we could leave our dog in the hotel room, but she started barking. We had no idea what to do. So we went to the front desk. ALL Seven of the employees up to the head boss tried to be accommodating even allowing us to leave our dog in the office in her kennel behind the front desk. Of course, she started barking. So instead of turning their backs, they help us find a dog sitter for the afternoon. The rooms were just as amazing and we were treated like we mattered. We will definitely be returning to this hotel in the future!

  • Stayed: June 2010
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Thank jpslm271
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 24, 2010

Let me start by saying this trip was made so much easier for myself and extended family member. it all started with the front desk Jonathan is the best, Our trip brought us to Missouri to spend some time with a family member at Barnes Jewish . Jonathan was very helpful and kind to us. The room was very nice clean and comfortable , we had a double bed room. The walkways as i call them made it easy access to the hospital and back. The breakfast was enjoyable with hot waffles etc. When I go back in a few months to see my family member at Barnes Jewish I will stay here . With applebees in the hotel it made it very easy to grab dinner. again The Parkway is the best......

  • Stayed: May 2010, traveled with family
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1  Thank diva8362
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
parkway2, Director of Sales at The Parkway Hotel, responded to this reviewResponded May 27, 2010

Thank you for your review. We pride ourselves on the excellent customer service that our staff provides our guests. During your next visit to the Parkway Hotel be sure to stop by the lobby between 5:30pm to 9pm, we bake delicious cookies that our guests look forward to each evening. Also our newly renovated fitness center is free to our guests as well and has a 42" flat screen TV. Thank you again for selecting The Parkway Hotel and we look forward to seeing you again and making your stay once again, enjoyable.

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Additional Information about The Parkway Hotel

Address: 4550 Forest Park Ave, Saint Louis, MO 63108-2114
Location: United States > Missouri > Saint Louis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#34 Business Hotel in Saint Louis
Price Range: $132 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Parkway Hotel 3*
Number of rooms: 217
Official Description (provided by the hotel):
The Parkway Hotel, Fully Renovated with a Modern, sleek, upscale look. only 5 minutes from downtown St. Louis. With 217 guestrooms, they provide the customer service that will always make your stay a comfortable and pleasant experience. As their guest, you will enjoy complimentary hot breakfast, popcorn, fresh baked cookies, 24 hour coffee and fresh fruit. The St. Louis Metro Link station is 1 block from the Hotel. It provides inexpensive transportation from Lambert Airport and throughout the city. The Parkway courtesy shuttle is also available. It travels within the Central West End. Sign up for the Parkway shuttle is located at the Parkway's front desk. The Central West End consists of 6 blocks of restaurants and cafe's nestled among art galleries, antique and specialty shops. The Parkway Hotel is adjacent to Forest Park, St. Louis Zoo, Muny, Jewel Box, Washington University School of Medicine and Barnes/Children's Hospital, Close to dozens of wedding venues. The Parkway Hotel,is the perfect hotel whether you are traveling for business or pleasure. We do not accept pets at this time. ... more   less 
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Also Known As:
Parkway Hotel Saint Louis

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