I have to confess that I made a serious mistake when making these reservations. Because we had several special requests I wanted to make my reservations directly with this specific property. I looked on the internet for the telephone number for the hotel. I selected a URL that said druryplazastlouis/roomstays.com. Feeling that the first part of the URL would connect me directly to the property I used the telephone number from this web site. I ignored the word "roomstays" in the URL and that caused many problems for us.
We were traveling with two vehicles and one utility trailer. We wanted adjoining double rooms with a view of the arch, but most importantly we wanted the most reasonable rate available. After a lengthy discussion with a person who answered the telephone with "Reservations Drury Plaza St. Louis, How may I help you?" I obtained assurances that even though this was a downtown hotel there would be no problem with parking. We were promised connecting rooms with views of the arch. We were assured that the rate of $149/night was the least expensive rate available.I asked to hold the room with a credit card, and pay for the room with a debit card when we arrived. I was assured that the credit card would not be charged, and we could put the bill on our debit card when we checked out. The person on the telephone thanked me for making reservations with the Drury Plaza in St. Louis. There was nothing to suggest I was not talking directly with an employee of the hotel.
When we arrived at the hotel our first problem was parking. There was no parking that would accommodate our utility trailer and truck. I explained that I had a long conversation about this issue prior to making the reservations, and was assured there would be no problem. The registration clerk looked at our reservation and informed me that we had made reservations with Expedia and he was powerless to do anything for us.
I never do business with third party agents, and I was very unhappy that I had not checked the web site more closely. I was also unhappy with what I found to be very deceptive and dishonest behavior by Expedia. The registration clerk immediately attempted to help us as best as he could. He made arrangements with a parking garage across the street for our utility trailer. He switched our rooms so we were all on the same floor, but he could not give us an arch view or adjoining rooms. Most disappointing, he could not give us the rate of $99 they were offering on this night because we had already paid Expedia $149/each for the two rooms we required. The money had already been charged to the credit card I asked them to use only to hold the rooms.
I do not know if the Drury Plaza was complicit with this deception. I believe they were not because they made every attempt to meet our needs, but we had a long, disappointing and ultimately frustrating check in process.
There was no one to help with our luggage, which I would have expected at a hotel of this quality, so we managed to get everything to our two rooms. The rooms had a pleasant decor. The bathrooms were a bit small. We were disappointed to find dried urine and feces in our toilet, but a telephone call brought a maid who immediately cleaned the toilet. We could almost forgive this oversight, but it was a bit disgusting. The rest of our room was clean. The linens and towels were luxurious. The flat screen had a wide selection of channels and clear reception. The wifi was swift and stable. Still, the fact that we had paid 50% more than the hotel rate, and had a toilet with feces dried on it diminished our normal pleasure at being in what was otherwise a nice hotel room.
This hotel was built in a huge old hat factory, and the construction of the hotel within this large square facility resulted in very few rooms with actual outside windows. They have compensated with atriums filled with artificial trees and plants, which we did not find unpleasant, and seemed almost real. The hotel seemed very substantial. We did not hear anything after we entered out room.
We loved the spacious and grand lobby. Although only a bit over ten years old, this hotel felt like a hotel from another age. I could almost pretend that I was traveling with my grandparents and staying in one of the grand old hotels with porters carrying our trunks and a proper tea served in the afternoon.
The lobby features copious amounts of marble and granite. The chandeliers are simply magnificent. The furniture is appropriate for the decorating style. There is am impressive mural on one wall with life-size figures in front of it depicting the theme of westward expansion. It was very appropriate to the location of the hotel in terms of the Arch and added to the total ambiance of the hotel. The lobby was very dramatic and we spent a bit of time just sitting in the lobby and enjoying the grandeur.
We were too late for the Kick-off service of free hot dogs and baked potatoes and three alcoholic beverages per person, but were in time for the free popcorn and sodas served in the lobby until 10pm.
Hungry and exhausted we opted to eat in the restaurant attached to the hotel. It was basically a pizza place, which served a product that was not particularly memorable or enjoyable. It met our basic needs for an evening meal, but it was at best, rather ordinary.
It seemed as if a lobby as grand as the Drury Plaza would have a lovely bar with leather and dark woods and a personable bartender. The only beverage service was in the pizza restaurant and it closed about 8:30pm.When one of our family members became ill and needed milk to take medication there was no place to purchase a glass. Someone on the hotel staff did open the breakfast prep room and provide us with a glass of milk, and we appreciated this level of service.
The room rate (which was 50% higher than most other guests had paid) included the famous Drury free breakfast. This was a great meal. We arrived only about twenty minutes before they concluded the breakfast service, but everything was well-stocked. There was a lady making fresh pancakes, which were a real hit with our grandchildren, and actually quite tasty. There were also scramble eggs, sausage patties, bisquits and gravy, cereal and hot oatmeal in addition to fresh fruit, juices, milk, coffee and tea. We had a very enjoyable meal.
The hotel is located only about two blocks from the arch, and they were generous enough to permit us to check out of the hotel late so we could visit the arch before loading our luggage and continuing on our trip.
Apart from the confusing experience when we checked in we had an excellent experience at the Drury Plaza. We would certainly stay there again, and would recommend it to others. My only suggestion is to make sure you reserve directly with the hotel, and not with Expedia. I have not given this hotel five stars because I am not fully convinced that they did not have something to do with the deceptive URL. Based on everything we experienced following registration, however, this hotel was a five star experience.
- Official Description (provided by the hotel):
- On 4th Street between Market and Walnut in downtown St. Louis, three buildings on the National Register of Historic Places were carefully renovated to become the Drury Plaza Hotel St. Louis at the Arch: The International Fur Exchange Building, The Thomas Jefferson Building, and The American Zinc Building. Acquired in 1997, original building features were restored in public areas, like matching millwork, Italian marble, and Waterford crystal chandeliers. ... more less
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- Also Known As:
- Drury Plaza Hotel St Louis
- Drury Plaza Saint Louis