The positives: the hotel lobby is lovely and the room was comfortably large and very well apportioned with good storage space. It was basically clean though there was dust on some of the flat surfaces. As is always true with Drury Inns, the morning breakfast was excellent. The evening kick-back with free drinks and very unhealthy food was okay. The negatives: it appeared that the hotel staff did not understand their roles. Bills were left lying on the floor outside the hotel rooms rather than slid under the doors. The room cleaning left much to be desired with towels piled on the dresser each day rather than put in the bathrooms. We had to ask for granola cereal on several mornings because the staff failed to put it out. One employee, who appeared to be a security guard, walked around without ever cracking a smile or saying hello. She cast a negative pall everywhere she went. The bottom line is always whether we would stay there again. The answer is “yes,” but if service was not better, it would probably be our last stay there. For some reason, Drury Inns do not seem as wonderful as they did when we first started staying in them.
- Official Description (provided by the hotel):
- On 4th Street between Market and Walnut in downtown St. Louis, three buildings on the National Register of Historic Places were carefully renovated to become the Drury Plaza Hotel St. Louis at the Arch: The International Fur Exchange Building, The Thomas Jefferson Building, and The American Zinc Building. Acquired in 1997, original building features were restored in public areas, like matching millwork, Italian marble, and Waterford crystal chandeliers. ... more less
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- Also Known As:
- Drury Plaza Hotel St Louis
- Drury Plaza Saint Louis