Let me start by saying that the staff at this Omni are terrific. Very friendly and helpful and genuinely nice. I only encountered one employee (the breakfast hostess on the 2nd stay) that was less than stellar. She was not rude, just indifferent.
The rooms are clean and well appointed. But let's face it, an HISTORIC hotel means old. So don't expect giant bathrooms with jetted tubs and TVs in the mirror. The tub was slightly oversized and comfortable though. We did have a stained sheet on the 2nd stay which should have been disposed of instead of reused. It was washed and the stain was old, but it wasn't our stain so I didn't want to sleep on it. The first room had a flat screen TV, the second one had a large old clunker of a TV, but we didn't stay there to sit in the room and watch TV.
Select Guest (free program to register) members receive a free bottle of water and complimentary morning beverages delivered to the room at whatever time you choose.
The parking is valet only and costs $25 I think. We had a room package which included it both times, so I am not certain.
The breakfast buffet was great the first stay and just OK the second. The "hot" foods barely warm and the waffles were cold and stale. The breakfasts were also included in our package but normally run $9 per person. I received a survey and mentioned the fact that the breakfast wasn't so great and the manager refunded $18 to my credit card and offered a free bottle of wine on our next visit for the stained sheet.
Ice machines are only on the odd numbered floors by the "10" rooms. We were on the 6th floor (612) and had to go up or down a floor to get ice. I chose down and got to the 5th floor. The whole floor smelled like the sewer and the ice machine was dismantled and lying in pieces in the floor. So I went up to the 7th and got ice. Not a big deal, but the stairwells were pretty dirty and the 5th had what looked like bloody rags in the corner. Hopefully they were just dirty. I would say that if you get a "10" room, ask to be moved. The ice machine and the door to the room were very loud. I would not have wanted to stay near that. They will bring you ice if you ring the front desk and the turn dow service lady offered to get us some if you don;t want to get it yourself.
The internet was TERRIBLE. No connectivity and their tech support was useless. he told us to stand near a window or go to the lobby. We were trying to plan some activites and wanted to use the laptop instead of our phones. Didn't happen. Very frustrating. My opinion is to not advertise free Wi-Fi if it doesn't work well. We talked to every person we saw on the elvator or at breakfast and they all said the same thing when asked--no reliable internet.
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- Also Known As:
- Omni Hotel Saint Louis
- Omni Saint Louis
- Saint Louis Omni