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“Beware”

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City Place St. Louis Downtown Hotel
Ranked #104 of 120 Hotels in Saint Louis
Marion, North Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Beware”
Reviewed July 17, 2014

Customer service is horrible the manager in the morning is terrible and the rooms are filthy stopped up shower and you cant even control your own thermostat in the room some from maintenance has to adjust it for you. great location and okay for a dump if you don't have anywhere else to go and you didn't pay full price for the good luck.

  • Stayed July 2014, traveled with family
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Tamera B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at City Place St. Louis Downtown Hotel, responded to this review, August 1, 2014
Dear Tamera B,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept my sincere apologies if your stay was negatively affected by the service you received from our hotel. I appreciate you bringing this matter into our attention as this is our best resource for improving guest satisfaction. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,523 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (369)
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English first
Louisville, Kentucky
2 reviews
Reviewed July 16, 2014

Loved this hotel. We had a family reunion for a large group of 30. Most hotels may have been intimidated but this hotel handled the group with ease. Great location. Really nice hotel and rooms. The staff was very helpful. The location really allowed for convenient site seeing. We were able to see: The Arch, City Museum, and The St Louis Zoo. Our favorite part of the hotel was the rooftop pool. We had to drag the kids out of there every day. The staff was really helpful, especially our agent Tina Torgerson and the hotel Manager David. Would definitely recommend and look forward to visiting again in the near future.

Room Tip: Make sure you ask for a view of the Arch.
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  • Stayed June 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank CemalMitchell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Center Valley, Pennsylvania
Level Contributor
202 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed July 14, 2014

If I was to review the hotel based soley on the state of the room, I would have given a two rating. The rooms are definitely older and in need of renovations. HOWEVER, there are some great things about this hotel...walking distance to Busch Stadium, free breakfast and happy hour (beer, cheese plate, wings, etc. and booze) for Platinum members, 1/2 mile from a nice casino, great view of the Arch, and a very well maintained and spacey fitness room. Wifi is slow, but serviceable. I would stay here again.

Room Tip: The top floor has the Concierge Lounge where the free breakfast and happy hour is...and is close to...
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  • Stayed July 2014, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Eric Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at City Place St. Louis Downtown Hotel, responded to this review, July 31, 2014
Dear Eric Y,

Thank you for your feedback. As an IHG Rewards Club Platinum Member we greatly appreciate your loyalty to our brand and hotel. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Thank you for staying with us, and we look forward to serving you again.

Sincerely,

Connie D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Richland, Washington
Level Contributor
283 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed July 13, 2014 via mobile

This has to go down as the worst IHG experience I've had since I became a platinum member 3 years ago. It started with or arrival. Entered our room add it was very hot. I noticed that pieces of the air conditioner were laying on the floor. Called and they sent up a technician within 10 minutes, very good. However, his response was to get us a fan. Mid July in st. Louis and we get a fan. Next I noticed that there was only pony 1 bath towel, 1 had towel, and no wash cloth. There was the of us in the room. Fortunately the cleaning staff left a card in the hallway sho I was able to get more towels but no washcloth. The room itself was large in size and except for the air conditioner everything was in decent shape. The bathroom shower though had enough mold to start a penicillin lab. Only 1 bag of coffee was in the room and no free coffee anywhere else. You could get at their restaurant for 2 dollars. Another big gripe. 29 floss of hotel and only 1 washer and 1 dryer for the guests to use.

I posted a rant about all of this on fb at the IHG page and received a response that said they contacted the manager, and he would talk to me about the issues. Well you guest right if you said that would never happen and so far that hasn't happened.

I will give kudos to the v a let parking attendant. He has been very helpful and very informative. Worth the top I have him.

I will never stay here again and will tell everyone who will listen to avoid this hotel.

Also see my review of there restaurant. It also missed the mark.

Also if wi-fyi is important to you go somewhere else. Even in the lobby I could not get acceptable wi-first response. Speed working 3 times on me during the course of writing this review.

Stayed July 2014, traveled with family
Helpful?
1 Thank Jim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at City Place St. Louis Downtown Hotel, responded to this review, July 29, 2014
Dear Jim D,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Appleton, Wisconsin
Level Contributor
59 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 12, 2014

This hotel is very close to the Arch and the views from the hotel are amazing! We went up to the roof top pool and then walked behind the pool to the deck. The view from the deck was absolutely beautiful. The hotel was very busy when we were there (4th of July weekend). I thought that the room would be very noisy, but it wasn't loud at all. The man at the front desk (I wish I had gotten his name) was very friendly. After reading reviews, we paid for valet parking and had no problems at all. I would recommend paying the extra $10.00 for the valet parking. This is an older hotel, but everything was clean and looked nice. Best thing about the hotel is the location!!!

  • Stayed July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank 4444Brendah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Paul, MN
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 12, 2014 via mobile

Stayed one night and will never go back. This was the worst hotel I have ever stayed at in my life. Yes, the rooftop pool is cool and the view of The Arch is beautiful, but it could not make up for the loud party floor we were on, the people who did not comply with security (three times between 1 AM and 3 AM), and the slamming doors that, altogether, kept me awake until 4 AM. Management was apologetic (after attempting for 20 minutes to get ahold of the manager or even the front desk on the phone the next morning) but it was too little too late. There are plenty of other hotels in the same area. Any of those have to be better than this one. Do yourself a favor and stay somewhere else.

Stayed July 2014
Helpful?
2 Thank jkje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at City Place St. Louis Downtown Hotel, responded to this review, July 29, 2014
Dear jkje,

Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a private message to obtain additional details about your experience.

Regards,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 11, 2014

I booked this room for 2 nights to watch cardinals play. When we checked in our room was very warm. There was no wall thermostat only the old school floor kind with a knob to turn. The knob was turned all the way to cold....it wasn't. We went to the game around 5 thinking maybe it would be cool when we got back.....not ! I called the front desk to get help .....I was told the engineers were gone for the day. We were brought a box fan that was dirty. How does a hotel with 29 floors not have a person to deal with these issues on call all the time? I talk to others who had the same issue. Our room was cleaned when we got back the following day however we had to hunt down someone because they didn't leave any new towels. This hotel is on need of serious updating! The rooms and bathrooms were old.

Room Tip: We were in room 1711 and had a great view of the arch however we kept the curtains closed because o...
See more room tips
  • Stayed July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank mbruffin1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at City Place St. Louis Downtown Hotel, responded to this review, July 27, 2014
Dear mbruffin1,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about City Place St. Louis Downtown Hotel

Property: City Place St. Louis Downtown Hotel
Address: 200 N 4th St, Saint Louis, MO 63102-1902 (Formerly Crowne Plaza Hotel St. Louis Downtown)
Location: United States > Missouri > Saint Louis > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #104 of 120 Hotels in Saint Louis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — City Place St. Louis Downtown Hotel 3.5*
Number of rooms: 346
Official Description (provided by the hotel):
Cityplace St. Louis Downtown Hotel offers an unbeatable location Soaring above the Mississippi River the Gateway Arch is the hallmark image of St. Louis- a city known for a rich urban culture and home to some of the countrys largest private corporations. Situated in the heart of the city the City Place St. Louis - Downtown Hotel is the perfect gateway to all that the city has to offer. Elegant facilities and an ideal location make us the destination of choice for meetings and events in St. Louis. Our hotel is capable of hosting any size event from corporate conferences to wedding receptions. Additionally we are minutes from area companies like Anheuser-Busch ABB and Greensfelder. Adjacent to the Gateway Arch our downtown St. Louis hotel is surrounded by exciting attractions. Sports fans love being close to Busch Stadium and Edward Jones Dome. With numerous free attractions nearby including Anheuser-Busch Brewery tours St. Louis Zoo and Grants Farm St. Louis is a family-friendly city. Youll find the nightlife of Lacledes Landing Entertainment District just a few blocks away. The upscale amenities at our downtown St. Louis hotel ensure your trip is as carefree as possible. We have a sparkling rooftop pool with stunning city views a 24-hour Fitness Center and Union Grill Restaurant. ... more   less 
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Also Known As:
Crowne Plaza Saint Louis
Crowne Plaza St Louis Downtown

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