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“A little run-down”

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City Place St. Louis Downtown Hotel
Ranked #108 of 122 Hotels in Saint Louis
Reviewed September 21, 2011

Just stayed there over the weekend. The staff was very accomodating and the location is great for downtown. Everywhere we looked it seemed a little run-down for a Crowne Plaza Hotel. When we turned on the heat it smelled like we were burning something. Otherwise everything was nice. The parking garage is somewhat difficult to manuever but it did not cost anything if you got the pass validated.

  • Stayed: September 2011, traveled with friends
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Thank lfm83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
revman2112, Guest Relations Manager at City Place St. Louis Downtown Hotel, responded to this reviewResponded September 22, 2011

Thank you for choosing to stay with us during your recent trip to St Louis. The staff will enjoy hearing that you enjoyed their service and our property.
Our property is a bit older than some. Over the course of the next year, many updates to our appearance are scheduled. I do hope you return to see them.

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1,303 - 1,309 of 1,643 reviews

Reviewed September 20, 2011

This hotel is literally facing the Arch. You can walk there from the hotel, which is amazing in America to be able to do!! The views are spectacular. The hotel itself has an amazing foyer. Some of the hotel would need to be updated but this is forgivable at the price. The girls behind the front counter are really nice. Parking is next door and is very easy to get to. Wi-fi is free!!

Stayed: July 2011, traveled solo
Thank weekender0001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
revman2112, Guest Relations Manager at City Place St. Louis Downtown Hotel, responded to this reviewResponded September 22, 2011

Thank you for your comments regarding your recent stay. The entire staff will be pleased to hear you enjoyed their service, the hotel's location and all that St Louis has to offer.
Thank you for choosing the Crowne Plaza St Louis Downtown.

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Reviewed September 19, 2011

The staff's attitude and customer service were wonderful. Daryl (bellman) was exceptionally great! I asked for directions to sites I'd pre-identified and instead of simply "pointing me in the direction", Daryl called the transit authority to identify (easy) door to door service ... including cost options and written notes. Due to his extra efforts I was able to enjoy visiting St. Louis verses spending a lot of time finding sites. Additionally, I saw John (maybe the wrong name; well dressed African Amercian in management position) while I was site seeing and he also assisted me with newly discovered site seeing ideas. Upon passing staff, I was always plesantly greeted and the young lady serving in the Concierge's Lounge (29th floor) was well versed. Thank you all for an enjoyable 4 day stay!!

  • Stayed: September 2011, traveled on business
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Thank SeeTheWorld008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
revman2112, Guest Relations Manager at City Place St. Louis Downtown Hotel, responded to this reviewResponded September 22, 2011

Thank you for sharing your experiences with our staff. The entire team will be pleased to hear that you enjoyed their service and the city of St Louis. Thank you for specifically mentioning those staff members that contributed to your memorable experience.
Your comments will be posted in an area where the entire staff will be able to read them.
Thank you for allowing us to serve you.

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Reviewed September 17, 2011

We stayed at Crowne Plaza downtown over Labor Day. We had a suite with no towels and no soap. We called to get these and it took two hours. Also the television didn't work. they sent someone to fix it and it worked out okay, but it again took a couple hours. The hotel needs updating but is pretty sound otherwise.
When we checke dout there was a charge for the hotel restaurant on our bil. We told them we never even visited the restaurant and they assured us it would be taken off our bill. it was not and when we called we got the run around and Stephanie, the manager who was supposed to take care of us, never returned our calls after leaving several polite messages. We are now speaking with cc company to get the charge taken off, but that is a drawn out process as well. There are too many hotels in downtown St. Louis for us to ever consider staying at Crowne Plaza again.

Room Tip: The hotel does have a great view of the Arch so you could request a room overlooking it if you are i...
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  • Stayed: September 2011, traveled with family
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Thank b e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
revman2112, Guest Relations Manager at City Place St. Louis Downtown Hotel, responded to this reviewResponded September 22, 2011

On behalf of the staff at the Crowne Plaza St Louis Downtown, please accept my sincerest apologies for any inconviences you experienced during your recent stay. I am glad our staff was able to correct the deficiencies in your guestroom.
It is troubling to hear you are having difficulties getting your billing correct. Please contact the hotel directly. I am happy to remedy the situation.
Thank you for staying with us and I do hope to see you again.

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Reviewed September 16, 2011

We used this hotel as part of our route 66 self drive tour. We only stayed one night but the suite we had was excellent. The front dest staff were very informative and recommended a really good restaurant that catered for all pallettes. From the hotel room you could see the Gateway Arch.

  • Stayed: September 2011, traveled as a couple
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Thank sheilaUpholland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
revman2112, Guest Relations Manager at City Place St. Louis Downtown Hotel, responded to this reviewResponded September 22, 2011

Thank you for taking the time out of your trip to share your experiences and for allowing us to be one of your stops on your tour. Hope to see you again next time.

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Reviewed September 12, 2011

Excellent service...I was there for on business. Shanee & Angela were extremely helpful & pleasant...I thought they should have some recognition for their customer service.

  • Stayed: July 2011, traveled on business
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Thank stacey a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
revman2112, Guest Relations Manager at City Place St. Louis Downtown Hotel, responded to this reviewResponded September 15, 2011

Shanee and Angela will be so pleased they were able to make your stay a memorable one. Your comments have been placed in an area where the entire team can read them.
Thank you for taking the time to mention your experiences with our staff.

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Reviewed September 12, 2011

We were in town for the Reds/Cardinals series over Labor Day weekend.

The front desk staff was immensely helpful and friendly - they allowed us to check in early, offered to print driving directions free of charge, and were generally helpful with any questions we had. Parking was $10/day with in and out privileges, a good deal for a downtown location.

The room itself was large and clean with comfortable beds and pillows. The bathroom vanity area was a bit small, but it was no problem. I didn't find the elevators to be any worse than any other high-rise type hotel... you have to expect to wait a minute or two, especially if staying on the upper floors. The location is second to none - the Arch is right across the street. The Cardinals ballpark, Rams Arena, and Laclede's Landing are all within easy walking distance. I would recommend this hotel and would stay there again any time.

Room Tip: The parking garage is an adventure. If you can find your way down to level 4F or 4G, it's an eas...
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  • Stayed: September 2011, traveled with friends
    • Value
    • Location
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Thank Dave W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
revman2112, Guest Relations Manager at City Place St. Louis Downtown Hotel, responded to this reviewResponded September 15, 2011

Thank you for sharing your experiences with our staff. The team truly enjoys hearing that they made your stay a memorable one.
We appreciate your understanding in regards to the wait time on our elevators. When the entire hotel wants to go to their rooms at the same time, our elevators are certainly put to the test.
We thank you and hope the next time you are in St Louis you make the Crowne Plaza St Louis Downtown your choice of hotel.

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Additional Information about City Place St. Louis Downtown Hotel

Address: 200 N 4th St, Saint Louis, MO 63102-1902 (Formerly Crowne Plaza Hotel St. Louis Downtown)
Phone Number:
Location: United States > Missouri > Saint Louis > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #108 of 122 Hotels in Saint Louis
Price Range: $97 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — City Place St. Louis Downtown Hotel 3.5*
Number of rooms: 346
Official Description (provided by the hotel):
Cityplace St. Louis Downtown Hotel offers an unbeatable location Soaring above the Mississippi River the Gateway Arch is the hallmark image of St. Louis- a city known for a rich urban culture and home to some of the countrys largest private corporations. Situated in the heart of the city the City Place St. Louis - Downtown Hotel is the perfect gateway to all that the city has to offer. Elegant facilities and an ideal location make us the destination of choice for meetings and events in St. Louis. Our hotel is capable of hosting any size event from corporate conferences to wedding receptions. Additionally we are minutes from area companies like Anheuser-Busch ABB and Greensfelder. Adjacent to the Gateway Arch our downtown St. Louis hotel is surrounded by exciting attractions. Sports fans love being close to Busch Stadium and Edward Jones Dome. With numerous free attractions nearby including Anheuser-Busch Brewery tours St. Louis Zoo and Grants Farm St. Louis is a family-friendly city. Youll find the nightlife of Lacledes Landing Entertainment District just a few blocks away. The upscale amenities at our downtown St. Louis hotel ensure your trip is as carefree as possible. We have a sparkling rooftop pool with stunning city views a 24-hour Fitness Center and Union Grill Restaurant. ... more   less 
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Also Known As:
Crowne Plaza Saint Louis
Crowne Plaza St Louis Downtown

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