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“Don't expect to get your continental breakfast.” 4 of 5 bubbles
Review of Embassy Suites by Hilton St. Louis - Downtown

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Embassy Suites by Hilton St. Louis - Downtown
Ranked #9 of 121 Hotels in Saint Louis
Certificate of Excellence
GreenLeadersGold level
Dayton, Ohio
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Don't expect to get your continental breakfast.”
4 of 5 bubbles Reviewed August 3, 2013 via mobile

The breakfast line was forty minutes long. To get anything- cereal, a banana, juice. For omelets it was longer. Many items were gone without restocking. Very poor layout in the breakfast area- what you'd expect to see in a small motel- not an embassy suites in the city.

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank AMDAYTON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,172 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (199)
Date | Rating
  • English first
  • Italian first
  • Korean first
  • Spanish first
  • Any
English first
Austin, United States
1 review
4 of 5 bubbles Reviewed July 31, 2013

They are always very friendly, greet me by name, and make every attempt possible to make sure I have an enjoyable stay. I had an issue once with a shirt and they willing to not only replace the shirt but bring to me when after the repurchase.

  • Stayed July 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Joran R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cedar Rapids, Iowa
Level Contributor
90 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed July 30, 2013

Very spacious rooms. I was disappointed with the HVAC in the room, it did cool things some but the thermostats were programmed to not be set cooler than a certain level. Comfortable beds. Clean rooms.

The public area where the manager's reception and breakfast was held was truly impressive. Massive space, decorated nicely. Very nice breakfast including made-to-order omelets. This was appreciated because the scrambled eggs served on the buffet were not very good.

This property stood out amongst other national brand hotels because of the friendliness and work ethic of the employees. They were all pleasant and were eager to assist.

I will stay here again and likely will use this as first choice in downtown St. Louis. Easy, short walk to Busch stadium. Great launching point for baseball weekend.

  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bigemail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Republic, United States
1 review
5 of 5 bubbles Reviewed July 29, 2013

We stayed here on a family vac to St Louis. The hotel was clean and the people were great to work with. The breakfast was cook to order eggs and the rest was great. Location to everything we wanted to see was great. We will be back to stay here again.

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Coby C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farnham, United Kingdom
Level Contributor
70 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed July 27, 2013

We are a family of four (2 adults and 2 teenagers, from the UK) travelling on a road trip and stayed here for one night. We had a king suite which was huge and very comfortable. The hotel staff were very courteous and helpful and could not be faulted in any way. The Managers Reception was an added bonus and the complimentary breakfast was good. The location is good and easily accessible for the Gateway Arch and many restaurants.

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DebL125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ST. Louis, United States
1 review
2 of 5 bubbles Reviewed July 27, 2013

We did not like this hotel at all. The room was way far away from the elevators--only one set. The A/C in the room, which was supposed to be a sensor controlled environmental system, did not function correctly and continued to go off during the night, thinking that no one was in the room.

  • Stayed July 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Douglas V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wade T, Director of Sales at Embassy Suites by Hilton St. Louis - Downtown, responded to this review, July 30, 2013
Dear Douglas V,

Thank you for your recent stay at the Embassy Suites St. Louis - Downtown and for providing your feedback.

We apologize for the situation you experienced with the HVAC system in your suite. I understand you advised our Assistant General Manager during your stay but asked that we not have anyone enter the suite during your stay. I also understand he made an adjustment to accommodate for your discomfort.

We have shared your comments with our Engineering Team and they did a thorough inspection of your suite after you departed. Although we did not discover any issues with the HVAC, we are keeping a close eye on this suite to determine if there is something further to address with the system during its occupancy.

Regarding your proximity to the elevator, we would be pleased to block your suite closer to the elevators during your next visit. Please advise us of your wish and we will accommodate your request to the best of our ability. Please note that should you desire a smoking suite, these are some of the furthest from the elevator.

Again, thank you for your feedback. Your comments allow us an opportunity to improve the experience for our future guests, which strive to do. We hope to welcome you back to our hotel on your next trip to St. Louis.

Best regards,

Wade Thompson
Director of Sales & Marketing
Phone: 314-678-2903
Email: wade.thompson@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northbrook, Illinois
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 25, 2013

We spent the July 4th weekend at the Embassy Suites, St. Louis-Downtown. It is a very popular site, very comfortable, good breakfast & Manager's Reception along with convenience. We could walk to most locations or take the Metro-Link train. Great walking city with a host of attractions that kept is busy for 3 days.

Room Tip: Try not to get a room facing Washington street. It was a little noisy from the second floor.
See more room tips
  • Stayed July 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BJA35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton St. Louis - Downtown

Property: Embassy Suites by Hilton St. Louis - Downtown
Address: 610 North 7th Street, Saint Louis, MO 63101
Phone Number:
Location: United States > Missouri > Saint Louis > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 121 Hotels in Saint Louis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton St. Louis - Downtown 3.5*
Number of rooms: 212
Official Description (provided by the hotel):
The Embassy Suites St. Louis – Downtown hotel in Missouri is conveniently located in the historic Laurel Building in the heart of downtown St. Louis across the street from America's Convention Center and the Edward Jones Dome - home to the NFL's St. Louis Rams. With easy access from I-70, I-64, I-44 and I-55, our Embassy Suites hotel is the centerpiece of the exciting new Mercantile Exchange District currently under development. Lambert St. Louis International Airport is only 14 miles away and the MetroLink light rail systems Convention Center station is less than a block away. ... more   less 
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