This is by far the very best Embassy Suites or for that matter Hilton Hotel we have ever stayed at. From calling the hotel with a question about checking in early and having Christina help me to dealing with Brandon at check in to Curtis when we ask for late check out. The service was spectacular from each of them and the entire staff at this hotel. My wife was hosting a meeting with a few people and we have reserved the conference room suite so they would have working space. Great idea if you need a room for that type of thing, check it out. We arrived at noon and ask to check in early, I had called the day before also about this, and was told they would do all they could to make that happen. We were told the people had just check out and housekeeping was cleaning the room for us and we were in the room in about 3o minutes.WOW that was super for the group that needed to get to work. When we checked in it was pouring down rain and I have a mobility scooter because of bad knees. The valet and Bell person helped me get it out and on the sidewalk and in the hotel in a flash. Now this was at noon when the world was checking out of the hotel after a basketball game and they not once made me feel I was a bother when I knew I really was at this hour.
On Tuesday the group was not finished working and we ask for late checkout to 3pm which is extra late and Christina said no trouble in fact we had that for all the rooms we had for each person. Unreal WOW WOW WOW. I was just denied a short late checkout a couple of weeks ago at another Embassy. So this was GREAT.
Now let me tell you this Hotel is beautiful, old charming, but very modern and up to date. Huge rooms cleaned to perfection. When you walk in every drawer is slightly open the couch kind of opened to show you everything had been cleaned. I've never had that, it made you feel they went the extra mile to make you feel good. I can't say enough about how beautiful the rooms were. We learned the history of the building from the front desk and it's so cool.
We come to a lot of baseball games in St Louis and stay at the Hilton Ballpark and it,s nice but never again. This Embassy has my business as long as I can get a room. Sure it's a few blocks away from the game but It's the best. Plus you are in the heart of fantastic food places from fancy to deli it is the place to stay in downtown St Louis. Try it Please you will be back again!
- Official Description (provided by the hotel):
- The Embassy Suites St. Louis – Downtown hotel in Missouri is conveniently located in the historic Laurel Building in the heart of downtown St. Louis across the street from America's Convention Center and the Edward Jones Dome - home to the NFL's St. Louis Rams. With easy access from I-70, I-64, I-44 and I-55, our Embassy Suites hotel is the centerpiece of the exciting new Mercantile Exchange District currently under development. Lambert St. Louis International Airport is only 14 miles away and the MetroLink light rail systems Convention Center station is less than a block away. ... more less
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