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“The customer service is awful.”
Review of Hotel Avyan

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Hotel Avyan
Ranked #90 of 120 Hotels in Saint Louis
USA
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“The customer service is awful.”
Reviewed April 28, 2013 via mobile

We booked a suite because we had multiple kids. The first night, the toilet backed up and when we called, the lady at the front desk brought us a plunger, as if it was our responsibility to fix it. The issue resolved itself and she said she would have it looked at the next day. It backed up again the next day and overflowed. They said the only option was to switch to a regular room. They said they do not have a maintenance person, and the plumber they had look at it days earlier (before we checked in) said it needed lots of work. So, they put us in a room they knew did not have working plumbing. Then they refused to give us a discount until my husband got involved. It was awful.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank J Celeste L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Hotel Avyan, responded to this review, May 20, 2013
Dear USAtravel_free,

Thank you for taking the time to write a review about your experience with us. Please accept our sincere apology for the shortcomings you experienced and we regret we fell short in rendering great service during your stay. We have shared your input with our management team for the purpose of bringing improvements needed.

While we understand that your stay was less than satisfactory, we thank you for sharing your feedback as this is our best resource for improving guest services.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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155 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (18)
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English first
Riyadh
Level 6 Contributor
133 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed March 31, 2013

We stayed with Family ( Couple and two grown up Sons) for a couple of days during our 2012 USA trip. The rooms were clean, decent breakfast options and adequate parking space all the time. Close to Airport and not so far from city either, this is a convenient location for many. We had well planned trips to St. Louis as well as Edwardsville (SIUE campus) and covered with comfortable timing for the sight seeing as well as timely return to Airport.

Room Tip: Good choice for people with own transport arrangements. Being located in a calm premises, even road...
See more room tips
  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Babu Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anderson, South Carolina
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 14, 2013

I was driving cross country with my son who was going to his new Air Force base in Utah. This was one of the stops on the way there, it was in what seemed to be a good location, price was average and service was good. I really have not stayed in a bad Holiday Inn Express so far, but im sure their is one out there i just have not been to one yet.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mugen2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pueblo West, Colorado
Level 6 Contributor
473 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
Reviewed February 3, 2013

This is a good place to stay and not far from downtown. The room was clean, comfortable, and quiet. We opted to park our car and take a taxi to Union Station...then set out on foot. The staff at this property was very courteous.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Jim N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Ozark, Missouri
Level 6 Contributor
193 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed November 12, 2012

The hotel is in an area that is in transition. Lot's of boarded up or abandoned buildings in the area, It is very convenient to I-44 though. You probably don't want to stay here without a vehicle. There is a McDonalds within walking distance, but not much else.
Standard HIE; nothing exceptional in terms of accommodations or personnel.

Room Tip: Since it's bordered on all sides by fairly busy streets, probably the best rooms face to the Wes...
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bassn386
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
minneapolis
Level 6 Contributor
534 reviews
152 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
Reviewed October 30, 2012

my husband and i recently spent three nights at the holiday inn express st. louis. the room was a nice size with king size bed + a sitting chair with ottoman. the bath was also large with nice towels and toiletries added. it was very pleasant. cable tv; nice breakfast with hot food; a paper at the door each morning. the front desk were helpful and kind at our requests. definitely stay again.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank seetheworld010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Champaign, Illinois
Level 6 Contributor
135 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed October 21, 2012

This property is conveniently located near the 44 freeway...easy access to everywhere.

The only thing that I want to mention is their shameful posting that they be rated 'EXCELLENT' in the survey that guests receive. Large framed signs by the elevators that basically say anything other than an excellent score is failing. 'Please let us know what we can do to make your stay EXCELLENT.'

just seems strange....so if you want''excellent'' from me: Hire a friendlier breakfast worker---you know,,,one that says ''good morning'', rotates the milk properly, has butter available for the biscuits, etc. Oh, and the front desk clerk in the morning NEVER looked up from what she was reading (or doing) to say ''Have a great day'' to departing guests.

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RobbTob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Avyan

Property: Hotel Avyan
Address: 2625 Lafayette Ave, Saint Louis, MO 63104-2011 (Formerly Holiday Inn Express St. Louis)
Location: United States > Missouri > Saint Louis > Lafayette Square
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #90 of 120 Hotels in Saint Louis
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hotel Avyan 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Holiday Inn Express St. Louis Hotel Saint Louis
Holiday Inn St Louis
Holiday Inn Saint Louis
Saint Louis Holiday Inn

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