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Reviewed June 2, 2019

The staff was rude and uninformative from the start. Room was decent but had a dirty shower with hair in it, phone did not work, no trash bags for our garbage and dirty bed sheets. Overall it wasn’t a terrible room but for the price we paid for 2 night I expected more out of this place. Horrible service by all of staff and a poor job in cleaning the rooms. Will not be returning to this hotel.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with this hotel
Thank Companion26273249126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLResponse, Guest Relations Manager at Red Lion Hotel St. Louis City Center, responded to this reviewResponded June 5, 2019

Thank you for commenting on your recent stay. It is unfortunate to read that you had so many concerns about your trip, especially with our staff. We receive regular compliments for their courteous service, so your situation is unusual to read. Rest assured we will review your comments with the team as we aim for excellence in our accommodations. Again, thanks for your review, and we wish you safe travels ahead.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 1, 2019

I have been staying at this hotel for the last 8 years and have seen multiple owners. I do work at the federal building across the parking lot so its very convenient. Each time I stay there it seems to get worse and worse. There is no coffee makers in the rooms anymore so I am forced to go to the lobby for it each morning. The carpets are stained and musty. The bar and restaurant are always out of items listed on the menu that hasn't changed in 3 years. The overall property, entrance and parking garage areas are dirty and not kept up.

Date of stay: May 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Scenic22756746131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLResponse, Guest Relations Manager at Red Lion Hotel St. Louis City Center, responded to this reviewResponded June 5, 2019

We truly appreciate your loyalty to us! It is upsetting to hear that your experiences with us continue to fall below your expectations; however, we appreciate you letting us know how so we can focus on those areas. All feedback allows us to continually monitor and improve guest satisfaction. Your comfort is our goal, and we look forward to changing your perceptions in the future.

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Reviewed May 29, 2019

We needed a motel in a hurry due to sudden unexpected trip. They accommodated our needs quickly and smoothly. The only downfall was the expensive parking for someone staying at their motel. Seems cost of parking should be for non patrons only. Especially with no mention until we drove 4 hours there and got checked in.

Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Flyer67760940350
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie B, General Manager at Red Lion Hotel St. Louis City Center, responded to this reviewResponded May 30, 2019

I am delighted to hear that our staff was able to accommodate your needs. Thank you for leaving us with your thoughts about the experience. We are always striving to improve and we appreciate the feedback!

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Reviewed May 24, 2019 via mobile

Everything is old, dingy, and smells like must/ mold/ and old smoke. Could be a nice place if they put some of the money they are making from parking towards fixing peeling wallpaper, stained musty carpet, moldy shower areas. They don’t even have bed skirts. Service is good, location is perfect, but the rooms are not up to par.

Date of stay: May 2019
Trip type: Traveled on business
Thank Amber W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Front_Desk, General Manager at Red Lion Hotel St. Louis City Center, responded to this reviewResponded May 28, 2019

Dear Amber,
Thank you for the feedback. We are delighted to hear you enjoyed our lovely location and excellent service. It is our goal to deliver exceptional accommodations, and with the help of your comments, we believe we can do that. We are sorry we did not provide you with an overall great stay this time around, but we hope you will give us another chance in the future to meet your expectations.

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Reviewed May 19, 2019

Staff was excellent and very friendly. Plenty of parking close to the rooms. Hotel rooms were very average. Close to numerous bars and plenty of food around the area. Cardinals Busch Stadium and Blues Enterprise Center are a few blocks away. The Gateway Arch, The Courthouse and several museums are all within walking distance. Awesome location, safe area.

Date of stay: May 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Escape40869307362
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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