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“Hotel close to Metrolink & Scottrade Center” 5 of 5 bubbles
Review of St. Louis City Center Hotel

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St. Louis City Center Hotel
Ranked #91 of 121 Hotels in Saint Louis
GreenLeadersSilver level
Dallas
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Hotel close to Metrolink & Scottrade Center”
5 of 5 bubbles Reviewed May 13, 2013

Sheraton City Center is located in downtown St. Louis. Hotel is across the street from the Civic Center Metrolink Station. Metrolink lightrail provided my family with easy access from Lambert Airport Station to the hotel and from the hotel to the Convention Center Metrolink Station. The hotel within walking distance of several attractions such as the Scottrade Center (1 block), Busch Stadium (5 blocks) and the Arch (8 blocks). The hotel staff was friendly and helpful (particularly the shuttle van drivers). The hotel rooms were clean, comfortable and large compared to most hotel rooms. The hotel decor is a little dated. The food at the restaurant was good for breakfast, lunch and dinner. My family and I would consider staying at this hotel on our next trip to St. Louis.

  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DallasBigD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_STL, Manager at St. Louis City Center Hotel, responded to this review, May 21, 2013
DallasBigD,

Thank you for reaching out to your fellow travelers and the Sheraton St. Louis City Center to share your feedback. Our shuttle drivers are among many in the hotel that work hard to create a great guest experience. We will certainly make sure our driver's know you enjoyed their service. We are also glad to hear you enjoyed the location. Our location certainly makes enjoying the city easier. We will share you feedback with the Budget Rental car that shares the building with us. They do have a drop box for patrons that are returning the car after 1pm on the weekends, but they may be able to put up better signage. We are glad to know you also enjoyed your nice, clean, large room. We will make sure to share this feedback with our housekeeping team. We appreciate the time you took to write this review and we hope to visit with you again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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955 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (190)
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English first
Naperville
Level Contributor
52 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed May 9, 2013

Group of 6 of us went to watch Blackhawks play the blues. We took the train and station is directly across the street while the hockey arena is a block away. Perfect location for that. Friendly staff, clean all throughout the hotel. The restaurant offered a decent buffet breakfast for about $15.00 or you could order off the menu. The bar was large and for our trip full. Had to be 50 + people at night (mostly traveling Hawks fans). The pool was very nice and refreshing, perfect start to the day.

The only drawback was getting a cab the night before the game. They called for us and it took a good 25 minutes before a cab arrived. The location must not be in the well traveled cab route unless it is game night. The price was a little high but you are not disappointed with what they have to offer.

Room Tip: We were warned a few times to not walk over the bridge, even in day time. The neighborhood is consi...
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  • Stayed May 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 1DutchmanNaperville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_STL, Manager at St. Louis City Center Hotel, responded to this review, May 13, 2013
1DutchmanNaperville,

Thank you for sharing such wonderful feedback with fellow travelers. Our location is great for traveling guests. We enjoying hosting fellow hockey fans. We will be sure to share your positive feedback with our entire staff. We appreciate you taking the time to provide such positive feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Holmdel, New Jersey
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed May 7, 2013

For the nightly rate paid for this hotel, I expected more. It appeared to be very old and not updated at all. I appreciated the large room, however, being I was on a preferred member floor, I cannot say all the rooms are as large. The room service attendant actually was impressed with how large the room was (surprising to me since he worked there - he should know the rooms are big). Even though the rooms on the preferred floors are large, the rooms are not decorated to my liking. The walls appeared to be bare and the decor was old. The TV was a flat screen (surprising), however, the TV was across the room and not near the bed at all. The cost of food is expensive - as is most hotels. The staff was very nice and overly accommodating, so for that I give them a plus. Conclusion, I would not stay here again.

  • Stayed April 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Mare6684
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_STL, Manager at St. Louis City Center Hotel, responded to this review, May 13, 2013
Mare6684,

Thank you for your honesty regarding your visit with us. We are glad to hear that our staff took good care of you. We are sorry to hear that overall you would not return to our property. You are correct that our hotel is in need of a renovation. We are hoping for one sooner rather than later, but in the mean time we try to make up for this with excellent service. We appreciate your honesty and will share your feedback with the ownership team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois
Level Contributor
100 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed May 7, 2013

Stayed here for one night and was impressed with room sizes. Largest sink counter area ever. Four girls could probably get ready together. Parking in self park was reasonable hang onto ticket to get out. Walking distance to food and bars on Wash Avenue. Good sushi place nearby and late night pizza. Comfy beds and small fridge too.

  • Stayed April 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank weyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_STL, Manager at St. Louis City Center Hotel, responded to this review, May 13, 2013
weyes,

Thank you for the time you took to share this information. Our location does make enjoying night life downtown much easier. We are glad to know you enjoyed the size of the guest room. It does make sharing a room with friends or family much more enjoyable. We hope to visit with you again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bratislava, Slovakia
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 7, 2013

I traveled for NAFA fair and was searching for nice hotel. I picked up Sheraton for it great location. I have to say it looked great, rooms were huge with very nice furniture. Front desk was very helpful and ready to answer all my questions. The location of hotel is just perfect, close to everywhere. To make my stay better - I would order breakfast next time :).

One thing came to my mind - Internet connection! Why is it so expensive? We have wifi free on the street in Slovakia!

  • Stayed June 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank polarnicka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_STL, Manager at St. Louis City Center Hotel, responded to this review, May 13, 2013
polarnicka,

We hope to see you again very soon. We are so glad to know that you enjoyed your visit with us and to St. Louis in general. We will be sure to make sure our staff is aware you enjoyed the service they provide. We will also make sure our housekeeping and engineering team knows you enjoyed the nice, big rooms they work hard to maintain for our guests. Thank you for sharing this information.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
O'Fallon, Missouri
Level Contributor
64 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed May 5, 2013

Great location and surprising service. Rooms have been modernized since last stay. The only thing that could have made my stay better would have been if there was an ocean with a sandy beach on one side of the hotel and a mountain range on the other.

  • Stayed April 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_STL, Manager at St. Louis City Center Hotel, responded to this review, May 6, 2013
David K,

Several of us here at the Sheraton St. Louis City Center also wish we hand an ocean with a sandy beach on one side and a mountain on the other side :) We are thrilled to hear you enjoyed a nice stay. Thank you for noticing the changes we have made to the property to try and improve our guest experience. Those changes are all thanks to guest feedback. We assure you that the next time you visit you will have another great experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed May 1, 2013

The hotel is old fashion historical building but interior is very clean, great location, short walking distance to everywhere..Courthouse (10 mins), Cardinal stadium (5 mins), Blues Scottrade Center (30 second). Right next to Metrolink station where you can use to visit forest park, landing, Arch...etc. I have an important conference call and told the front desk my room has no reception, front desk Tim quickly help me modify my room key in order to use the access in Club Lounge first night. 2nd day, the front desk staff-John and Katty are super nice and upgrade our room to a Arch view suite with club lounge access where you enjoy breakfast, afternoon tea/snacks and WIFI, computer, printer access. I start as SPG member since our wedding in Westin and stay in Sheraton and enjoy it so far. Great program, friendly staffs....A+++ services :)

Room Tip: upgrade to Club access room if available.
See more room tips
  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kuma521
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mwright1973, Manager at St. Louis City Center Hotel, responded to this review, May 2, 2013
Dear Valued Guest,

Thank you for choosing The Sheraton St. Louis City Center Hotel & Suites for your recent hotel visit. We truly appreciate you staying with us and appreciate the time you took to share your experience on Trip Advisor after your departure. It is valued conscientious Guests such as yourself that provide us the feedback necessary to continue to improve our products and services.

It was gratifying to read that you rated all areas as Excellent. Your comments will be shared with our Team to reinforce the fruits of their efforts.

As we continue to strive to exceed all guests’ expectations and want every guest to have an exceptional stay; your feedback is imperative for us to better understand the needs and concerns of our guests. Thank you once more for the gift of your feedback.

Once again, we thank you for your patronage and hope that we have earned your loyalty and future business. If there is anything we can do further please feel free to contact me directly.

Warm regards,

Mark Wright
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St. Louis City Center Hotel

Property: St. Louis City Center Hotel
Address: 400 S 14th St, Saint Louis, MO 63103-2708 (Formerly Sheraton City Center)
Location: United States > Missouri > Saint Louis > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Green Hotel in Saint Louis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — St. Louis City Center Hotel 3.5*
Number of rooms: 288
Official Description (provided by the hotel):
St. Louis City Center Hotel is a beautifully appointed hotel in the heart of downtown. ... more   less 
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Also Known As:
Sheraton City Center St. Louis Hotel Saint Louis
Sheraton Hotel Saint Louis
Sheraton Saint Louis
Saint Louis Sheraton

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