This hotel provided great guest services. If we needed something it was at the door in a very short time. Some extra hand lotion, a fan, etc. Everyone was very polite and asking if everything is good. Rooms are large and the view overlooking Bush Stadium was fantastic. I get home and find that I had left my $25.00 Mp3 player on the bed with some $6.00 headphone and they transferred me to housekeeping where I left a message about the player and if they found it when the room was cleaned. I got a call the next day from housekeeping and she said that they have it. So I asked them to send it to me and for the record I only live about 80 miles from the hotel. She said it would go out Fed x and I said that I do not have a Fed x account and gave here my credit card. The Mp3 player comes 2 days later and they could have used the 3 or 4 day service since I told them I was not in a hurry for it.
I have been going up to see if the charge was posted to my CC account but could not find any charge thinking well maybe they were nice enough to just send it.
Yesterday I get a bill from Fed X:
Transportation Charge $14.95
Courier Pickup Charge $4.00
Fuel Surcharge $3.08
DAS extended Resi $3.50
Residential Delivery $3.20
Non-Account billing Charge $12.00
For a grand total of $40.73
This was shocking for something I paid $25.00 for!
Warning: If you leave something in your room and the hotel sends it to you make sure you understand what that Fed X letter is really going to cost you and you might not need that Item that bad. Another travel lesson learned on my end.
- Official Description (provided by the hotel):
- Located in the historic Cupples Station section of St. Louis, the Westin St. Louis boasts a premiere setting. Enjoy the nearby federal courthouse, pedestrian mall, and famed Gateway Arch. Watch a Cardinals game at Busch stadium or just explore the city. A convenient Avis car rental onsite makes getting around easy.Your experience at the Westin St. Louis will be sure to engage the senses, with an interactive display kitchen at the delicious Clark Street Grill.Reenergize and renew in our Solera Health Club & Spa, a full-service spa featuring a selection of soothing signature treatments including massage, body treatments, and facials. Our full service business center allows you to take care of any last-minute details if you are hosting an event in one of our various meeting spaces.The guest rooms and suites at the Westin St. Louis are beautifully appointed, with contemporary conveniences such as High Speed Internet Access, and our signature Heavenly Bed®. Boasting high ceilings and a separate soaking tub, you are sure to stay relaxed during your stay. ... more less
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- Also Known As:
- Westin St. Louis Hotel Saint Louis
- Westin Saint Louis
- Saint Louis Westin
- Westin Hotel St Louis