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“Never again”
Review of The Cheshire

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The Cheshire
Ranked #46 of 123 Hotels in Saint Louis
Reviewed September 15, 2013

Tiny rooms with queen size bed frames but full size mattresses. Filthy bathrooms, even after housekeeping returned upon request yet still failed to remove hair from previous guests that was scattered all over the floor. Freezing cold pool. Watered down overpriced drinks. Surcharges hidden around every corner had pay extra to park. Did not feel very welcome. Other guests were super snobby too although I have no idea why. This place gave me the creeps. It was like staying at faulty towers. If there's any true English people reading this they will know exactly what I'm talking about.

  • Stayed: September 2013
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4  Thank Britchk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_kelly_cheshire, Front Office Manager at The Cheshire, responded to this reviewResponded October 31, 2013

Dear Britchk
We are so sorry to hear about your recent stay at The Cheshire. We value all feedback provided from our guests and we are always working on delivering great service and amenities at our specialty boutique hotel. We hope in the near future, you give us another opportunity to prove to you that we are a wonderful hotel.
Sincerely,
Hotel Management

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652 - 658 of 974 reviews

Reviewed September 14, 2013

I have stayed here 2 times. I have a good friend that works at the FOX & HOUNDS tavern, Kimmi is an excellent bartender. i love the decor, it's warm and inviting. i plan on going in winter so i can enjoy the fireplace. never in a hurry to get to your room because you want to enjoy the decor throughout the hotel. as for the rooms, it was the best nights sleep i'd had in a long time. the bed and pillows are very comfortable. they have an outdoor area with a pool and bar. it has plenty of seating there are covered seating areas that are very nice. the staff was very pleasant and helpful on things to do close by. see you soon KIMMI

  • Stayed: September 2013, traveled as a couple
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2  Thank William Kelly T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_kelly_cheshire, Front Office Manager at The Cheshire, responded to this reviewResponded November 1, 2013

Dear William Kelly T,
Thank you for sharing your recent trip into The Cheshire! Kimmi at the Fox and Hounds is a wonderful bartender who is great to suggest things to do in the area or just strike up a good conversation. In addition, we are happy to hear that the Serta Presidential Pillow Top mattresses provided a great sleep for you; people often comment how comfortable they are. The cold weather is just around the corner and we hope we see you enjoying reading one of our books from the study and staying warm next to one of the fire places.
Sincerely,
Hotel Management

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Reviewed September 14, 2013

The room was good. I saw other comments about the bed-posts being large, and still managed to trip over them. Each room is individually themed with a different English author. We ate ate "The Restaurant" for dinner which was very good as expected from other reviews. What I really enjoyed were the pastries made fresh daily and excellent assortment of juices, fruit, tea and coffee. Be sure to get the meat/cheese filled croissants.

  • Stayed: June 2013, traveled as a couple
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1  Thank BradyEats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_kelly_cheshire, Front Office Manager at The Cheshire, responded to this reviewResponded November 1, 2013

Dear BradyEats,
Thank you for sharing your comments upon your recent visit to The Cheshire. We are glad to hear that you enjoyed the complimentary breakfast served every morning, and many people have shared your exact thoughts. In addition, The Restaurant, Basso, and The Market have all been receiving great compliments and we hope that next time you are in the area, you might be able to stop in and see for yourself. Thanks again and we wish you all the best
Sincerely,
Hotel Management

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Reviewed September 12, 2013

stellar service and a splendid stay in what i would consider to be in the top stays in hotels this year for me (i travel about 40%). i stayed in the 'treasure island' suite which was an absolute charm. i ordered room service from the fox & hound which also happened to be spectacular and probably one of the best filets i've had all year (and i eat in steakhouses constantly). thank you for an amazing experience. i'll be back!

  • Stayed: September 2013, traveled on business
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Thank buvez_rose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew A, Front Office Manager at The Cheshire, responded to this reviewResponded April 10, 2014

Dear buvez_rose,
Thank you so much for writing such wonderful things about your stay at The Cheshire! The Treasure Island Novelty Suite is really spectacular room, and I am so glad you loved it as much as we do! The Fox and Hounds is also great, especially for Room Service!

We hope to see you again the next time business brings you through St. Louis!
Andrew Allred
Front Office Manager

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Reviewed September 10, 2013

Free Internet, great beds, cool pool. I am not super picky, although I travel a lot for business. Friendly, staff, (kimmie and Kristen were very helpful). The real wood burning fireplace puts a small smoke odor into the lobby, which would be my only negative. Otherwise, well done!

  • Stayed: September 2013, traveled on business
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Thank nathan1143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew A, Front Office Manager at The Cheshire, responded to this reviewResponded April 10, 2014

Dear nathan1143,
I am so glad to hear you enjoyed your time here at The Cheshire! We are truly very lucky to have Kimmie and Cristen on our team. Like the rest of our team, they are extremely passionate about hospitality! We cannot wait to see you the next time you are here in St. Louis!

Thank you again,
Andrew Allred
Front Office Manager

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Reviewed September 8, 2013

My husband booked a weekend here for our 5 year wedding anniversary and "baby moon" (1st lil one), emailing them at that time to let them know about our special occasion. Upon arrival, we loved the old-style decor and the concierge was polite. Then we got to our room.
Hubby specifically requested the "Romance Package" in the Royal King room on the top floor because it was advertised as more quiet with extra amenities. The only "extra" present was two bottles of cheap water next to the coffee maker. No robes, no chocolate...nothing as advertised. The floor entrance was visibly dirty, as was the carpet and dust present on obvious surfaces.
The bathroom shower drain seemed clogged with very low water pressure and the towels were thin and scratchy.
That night, we discovered that the walls were also very thin and the a/c unit was incredicably loud and rattley.
My husband had to ask twice for the Romance goodies to be delivered, thinking maybe the "plush robes" would also be included- not only did they not but neither did half of the advertised gift basket arrive. By the time it was brought up on our second night, we were ready to go to sleep and decided we didn't want the headache of complaining and looking like pests. The couple times we went to the front desk with a question about The Restaurant or to inquire about borrowing an umbrella (saw other guests using them) to make a dash next door, we were met with either rudeness or general complacent unhelpfullness.
We slept horribly due to the excessive noise and dust-laden environment- and although we were told we had a smoke-free room, our hair and clothes reeked of smoke (adding to the allergens).
I have NEVER written a poor review for any business but my husband and I were very let down on our experience and regret not reading prior reviews of other travelers. The excessive price spent this weekend could have been happily spent on a lesser star location and ended with way better results.

  • Stayed: September 2013
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1  Thank Mjphill1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew A, Front Office Manager at The Cheshire, responded to this reviewResponded April 12, 2014

Dear MJPhill1980,
Thank you for taking the time to share your valuable feedback through Tripadvisor. As a AAA rated 4 Diamond hotel, we take perfection, cleanliness, and guest satisfaction very seriously. It sounds that in your case, we failed to deliver on these expectations. For that I am truly very sorry. Your experience and thoughts will be shared with the entire team. If you would like to discuss this further, please do not hesitate to contact me directly.

Thank you again,
Andrew Allred
Front Office Manager

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Reviewed September 4, 2013

We stayed at this fabulous location as part of a wedding (there were several on property during the weekend) and we enjoyed everything about it. Easy to park under the building, friendly greetings upon arrival, well equipped rooms, awesome little intimate bar Fox & Hound where we enjoyed meeting friends for drinks and The Market also served gourmet lunches and delish gelato!

Highly recommend this for value for money, location to the park, easy to the airport and quality of the touches. Do yourself a favor when you are in St Louis, stay at this fun property - you will be so glad you did!

Room Tip: Try to aviod being near the pool as the wedding party enjoyed a late night there :)
See more room tips
  • Stayed: September 2013, traveled as a couple
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1  Thank Neen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew A, Front Office Manager at The Cheshire, responded to this reviewResponded April 12, 2014

Dear Neen_12,
Thanks for saying such wonderful things about your stay at The Cheshire! Weddings are very special occasions, and I am so happy to hear that you had such a wonderful time with your family at The Fox and Hounds pub and at our amazing outdoor pool. We truly cannot wait to have you back the next time you are in St. Louis.

Thank you again,
Andrew Allred
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Cheshire

Address: 6300 Clayton Rd, Saint Louis, MO 63117-2500
Location: United States > Missouri > Saint Louis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Saint Louis
#13 Family Hotel in Saint Louis
#26 Romantic Hotel in Saint Louis
#42 Business Hotel in Saint Louis
Price Range: $147 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Cheshire 4*
Number of rooms: 106
Official Description (provided by the hotel):
The Cheshire embodies the charm and authenticity of a traditional British inn with all the modern conveniences of today. Guest rooms range from our Deluxe class to our Royal class with turndown services and upgraded amenities. ... more   less 
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Also Known As:
The Cheshire Hotel Saint Louis
Cheshire Hotel Saint Louis
Cheshire Lodge St Louis
Cheshire Inn St Louis
Cheshire Saint Louis

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