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“A disappointing stay”
2 of 5 bubbles Review of The Cheshire

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The Cheshire
Ranked #35 of 121 Hotels in Saint Louis
Certificate of Excellence
Fairview Heights, Illinois
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“A disappointing stay”
Reviewed August 14, 2013

While my husband and I enjoyed a wonderful visit over a year ago when the Cheshire was still completing renovations, a recent trip for our anniversary has changed our perspective. When we checked in, we discovered a layer of dust on all furniture and duck tape over the light sensor in the bathroom. As others have mentioned, the air conditioning was very loud and disruptive, waking us during the night. At the pool, my husband had to struggle to get service for a drink, and then we never saw the person again; we lingered to see if anyone would return but finally gave up. Later that night, after a dinner elsewhere we found dishes with food left in the courtyard for over an hour. All of these issues made us feel a general sense of neglect and lower standards than we had experienced previously. We both agreed we would no longer be able to recommend it to others. But the final sense of neglect occurred after sending these comments to the hotel website. It's been weeks with no response.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_kelly_cheshire, Manager at The Cheshire, responded to this review, August 16, 2013
Dear Kim P
I am so sorry to hear of your recent stay with us at The Cheshire. We strive to provide outstanding service to every guest and we are disappointed to learn that we did not provide that for you on your anniversary. We are addressing the issues that you have brought to our attention and we do appreciate all feedback. We hope in the future, you will consider us as a viable option to prove to you that our service, hospitality and overall guest experience are executed at a higher standard than what you received.
Sincerely,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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881 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (236)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Nashville, Tennessee
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 14, 2013 via mobile

The hotel is nice and has a friendly staff, but right as we checked in this is what we had issues with:
-Not enough outlets for phone & laptop chargers...we had to hunt & dig for the outlets then unplug the lamp & room phone to get the outlets we needed.
-Ice machine on 4th floor is out.
-No in room refrigerator.
-The oddest thing..... the bathroom light is on a motion sensor. You cannot control the light. So in the middle of the night if you want to potty, you get a blast of bright light in your eyes. Then it does not shut off for about 10 minutes so you have trouble getting back to sleep. Shutting the door makes no difference since the door is frosted glass.
Overall it is nice and we're working around those issues, but we want to make management aware that the outlets and bathroom lighting issues are easy fixes that would make a big difference in comfort level.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PVBMOM3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oak Ridge, Tennessee
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed August 11, 2013

I had visited the Fox & Hound several times when I was a student at Wash U many years ago, but had never stayed at the hotel. Came back for a visit to STL with family & chose the Cheshire for it's location to friends in Forest Park & Richmond Heights area & the fact that it has all the amenities of a national chain - with much more character. Complimentary wi-fi, breakfast, fitness center, pool, Tea Forte selections & good coffee all day - in addition to the Fox & Hound Tavern, a great little market Market and Basso's on-site. They had live music pool-side in the evening on Sat.

We loved the English literature themed rooms, great beds, flat screen TV, plenty of outlets for computers, phones & other electronics - but housekeeping service wasn't great - not awful - but not up to the rest of the service/hotel experience.

Room Tip: If you have a favorite English poet or author - they most likely will have a room with that authors...
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank crazybusymom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_kelly_cheshire, Front Office Manager at The Cheshire, responded to this review, August 25, 2013
Dear Crazybusymom,
Thank you for your recent stay with us here at The Cheshire. As you mentioned, we are centrally located in St. Louis and offer a wide array of amenities. We are pleased to hear that you got to take in some of the restaurants on site, as well as our complimentary Kaldi’s coffee and Tea Forte. I am sorry to hear of the housekeeping service you received but do appreciate your feedback. We are always striving to do better and trying to improve our customer service. Thank you for your review and we hope to see you again in the near future
Sincerely,
Hotel Management
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Tuscaloosa, Alabama
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 4, 2013

Went on vacation with my wife and 2 kids in July traveling from Alabama to Chicago. We stopped in St. Louis for the weekend on our way to Chicago. As it turns out, it ended up being the highlight of our vacation! I would like to personally praise the comedian-Benjamin at the desk, as he was VERY helpful and found us a place to eat each day. Great pizza recommendation Benjamin and thanks for helping us cheer up our daughter! The Hotel is right next to the Forest Park. Which is comparable to central park in NY, lots of things to do! Also, it is about 10 minutes away from a great local pizza place and an Italian neighborhood in The Hill. Our kids were crazy for the food and attractions. Busch Stadium which is the home of the Cardinals is 15 minutes away! We had a great time! This city really like baseball. On the hotel side things could have been better. But we had too much fun to dwell on it.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JWandfam74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_kelly_cheshire, Front Office Manager at The Cheshire, responded to this review, August 25, 2013
Dear JWandfam74,
Thank you for recently staying with us at The Cheshire! Guests continuously comment and thank Ben for his humor, tips around the area, and overall customer service and thank-you for mentioning them as well. Our central location and fact that Forest Park is across the street, has been ideal for families, and we are so pleased you got to take in the sights. We hope you got to enjoy a game at Busch Stadium and look forward to seeing you in the near future. We thank you once again and wish you and your family all the best.
Sincerely,
Hotel Managment
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 3, 2013

This was my first time to stay in a Cheshire, and I found it to be most delightful. I do have a physical disability and found the height of the toilet to be low. However, all ADA bars around toilet and in tub were just great. I must praise the following employees: Lydia, who made sure that our room was cleaned just when and as we wanted it to be! Jarrell who parked my car with courteous care, and was so kind in helping me in & out of my car. At the front desk, Sara, Annie and Billy were extremely helpful, cheerful, and courteous at all times! They made me feel like they knew me as they greeted me each time I returned, and answered my many questions with patience. What the rooms lacked just a tiny bit in quality (bathroom fixture fell off during my stay), the warm, wonderful staff made up for! I will stay at this hotel again and I highly recommend it now to my friends.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Anjie2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_kelly_cheshire, Front Office Manager at The Cheshire, responded to this review, August 25, 2013
Dear Anjie2013,
Thank you for your glowing review of your recent stay at The Cheshire! It appears you had a lot of team member interaction and we are elated to hear about it. We take great pride that everyone here is always trying to make your stay the best it possibly can be. The Cheshire is truly a unique place: from the English décor and charm, wonderful location, and incredibly friendly staff, The Cheshire is a gem! We hope that you come back with your family and friends soon. Thank you for your comments and we wish you nothing but the best.
Sincerely
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee, United States
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 3, 2013

I'm from London, so it's great to be able to lift a pint at a pub and get a proper cup of tea without taking a $2,000+ trip back home. The Cheshire got it pretty close to perfect. Nice décor and great staff. We had a minor problem with the room upon check-in, but the front desk manager, Bill Kelly, took care of the problem immediately. We don't expect to never have a problem during our travels, it's how the management takes care of a problem that counts and they did an A+ job. Thanks to Billy, Sara, and Annie at the front desk and Charlos, at the Fox and Hounds Pub, we had a very enjoyable weekend spent with family. Will definitely stay there again.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Doug W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_kelly_cheshire, Front Office Manager at The Cheshire, responded to this review, August 25, 2013
Dear Doug W
Thank you so much for your kind words upon your recent stay at The Cheshire! Coming from a person who is from London, we very much appreciate your thoughts and we are happy to know that we impressed you. In addition, problems do come up but thank you for letting us know that everyone here acted quickly and efficiently. All of our team members take a great joy in making sure each guests’ stay is the best it can be. Thank you for your review and we look forward to seeing you soon
Sincerely,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
51 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 1, 2013

Full disclosure, I am English and this is an English themed hotel, so as an Englishman, I had a cynical caution before walking through the door, but I was to be pleasantly surprised!!

The Cheshire is unapologetic about it's "Englishness", but did not feel cheesy to me and the rooms, and food were excellent.

Each room is named for a writer and the proprietors stay nicely within the theme. The rooms are a good size, the bathrooms are spacious, functional and clean and I found the ambiance to be very relaxing.

This is a hotel that i would certainly be very happy to stay at again.

Room Tip: Ask for a room with a view.
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_kelly_cheshire, Front Office Manager at The Cheshire, responded to this review, August 25, 2013
Dear Mark N,
Thank you for recently staying with us at The Cheshire. Seeing as you are an Englishman, after your comments, let us say that we are glad we surprised you. We take great pride in being charming without, as you mentioned, being cheesy. The rooms have all undergone renovations and are happy to hear you enjoyed them. We hope you come to visit us in the near future and thank you so much for your kind words.
Sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Cheshire

Property: The Cheshire
Address: 6300 Clayton Rd, Saint Louis, MO 63117-2500
Location: United States > Missouri > Saint Louis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Saint Louis
#14 Family Hotel in Saint Louis
#26 Romantic Hotel in Saint Louis
#42 Business Hotel in Saint Louis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Cheshire 4*
Number of rooms: 106
Official Description (provided by the hotel):
The Cheshire embodies the charm and authenticity of a traditional British inn with all the modern conveniences of today. Guest rooms range from our Deluxe class to our Royal class with turndown services and upgraded amenities. ... more   less 
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Also Known As:
The Cheshire Hotel Saint Louis
Cheshire Hotel Saint Louis
Cheshire Lodge St Louis
Cheshire Inn St Louis
Cheshire Saint Louis

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