Overall, I was happy with our stay, but I noted several things that could be improved, especially considering the price we paid to stay here.
The location is great, especially if you don't want to stay right downtown. Plus, parking is free in the underground garage.
I enjoyed the decor of the hotel, especially the public spaces. The furniture, pictures and wall hangings, carpets, woodwork, lead glass windows, fireplace and other interior decorations looked authentic and fit the tudor styled inn. The pool area is more modern with a variety of furniture and cool (huge!) planters. Regarding the interior of the hotel, I did not feel like I was in England though, as another reviewer suggested.
The breakfast was nice. Great assortment of fresh fruit, juices, and nice teas. There was also cereal, an assortment of pastries and muffins, bagels and sliced bread, plus breakfast burritos two mornings and breakfast biscuits another morning. Yogurts, milk and granola was also available. The hotel was sold out the weekend we stayed (Aug 3, 4, and 5, 2012) and the morning we went to breakfast at 9 am the place was packed out and crowded. We brought our food back to our room since there wasn't any place to sit. The other two days we went to breakfast at 8 am and had a better experience. The food is located in a very small area which makes it difficult to navigate when there are 5-10 people in line for the buffet.
We booked adjoining rooms on the first floor (rooms 108 & 110). I was surprised by how small our rooms were. Very crowded and all of us banged our legs on the bed posts at leasy once during our stay (I ran into them three times!). I was disappointed with the quality of the towels. For nearly $200 per night (35 of that being taxes), I expected a quality above what I'd get at Motel 6. The bath products are Aveda, but the bottles are very tiny (about 4 tablespoons of product).
Housekeeping was hit and miss. Our rooms were not cleaned until late in the afternoon and only after we called to request they be cleaned. Toilet paper was not restocked, so we had to call for more. Paper coffee cups were not restocked either, but the coffee packets were. The white tile in the entry to our room kept getting dirty (even though we removed our shoes upon entering), so perhaps the carpet in our room was dirty? It was dark in our room, so I couldn't really tell if the carpet was dirty since the carpet was dark to begin with. The staff was very nice and friendly though and made you feel very welcome.
My family loves dogs, so we enjoyed seeing the variety of dogs walking through the hotel (on leashes) with their wners. And the hotel plays lovely classical music in the public spaces, so that makes for a nice atmosphere as well. The hotel also provides umbrellas (it rained one day during our stay) and rent-free bicycles and helmets.
Our rooms faced a courtyard that is currently for sale (it isn't part of the hotel), so we had a very quiet room. Although we could hear the beat of the live pool-side band at 11 pm our hallway--I can only imagine how loud it was for those facing in rooms facing the pool!
We used the pool Friday afternoon and evening and it wasn't very crowded, but it is a small pool (no more than 34 sunbathers are allowed at one time), so I can see how it could become crowded rather quickly.
The mattresses and bed linens are amazingly comfortable. The air conditioner is loud, but that didn't bother us.
Staying on the first floor gives you easy access to the pool and the breakfast. The elevators are slow, but you can take the stairs since the building is only four floors. The hotel can't guarantee rooms, but if you book adjoining rooms, they will guarantee you get rooms that connect.
Overall, I wasn't disappointed by our visit and we will likely return, but I do hope the management checks out these reviews and fine tunes some of the issues we reviewers have addressed. It would make the guest experience that much better.
- Official Description (provided by the hotel):
- The Cheshire embodies the charm and authenticity of a traditional British inn with all the modern conveniences of today. Guest rooms range from our Deluxe class to our Royal class with turndown services and upgraded amenities. ... more less
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- Also Known As:
- The Cheshire Hotel Saint Louis
- Cheshire Hotel Saint Louis
- Cheshire Lodge St Louis
- Cheshire Inn St Louis
- Cheshire Saint Louis