This is a grand old hotel on a grand boulevard by a grand beautiful park, but the hotel just doesn't deliver. The rooms are a little tired, quirky and underwhelming. We had a suite with a huge living room but a tiny bedroom with a queen-sized bed and a miniscule bathroom. I asked if there was a room with a King Sized bed, and we were shown a suite with a tiny living room, windows facing a brick wall, but a nice-sized bed and bathroom. The rooms are dimly lit which makes them drab and a little depressing. There are delightful cafes and shops within a block of walking, but if you drive east toward downtown, it's pretty blighted and desolate.
The staff is gracious and accommodating, but there are all kinds of small problems that get in their way. The confirmation for my room online was different then the one they use in their system (don't ask). So I had to call reservations to add another night and was put on hold for more than 22 minutes. The woman who answered said: "I'm the only one working the phones." I sent an email to the concierge but she had a "spam blocker" that delayed the receipt of emails for up to an hour (don't ask).
There's just something amiss here, it's nothing overt, but it's the sum of a lot of small, annoying things. The price was reasonable, but it's hard to recommend this hotel.
- Official Description (provided by the hotel):
- You’ve arrived at The Chase Park Plaza hotel, a vibrant legend accommodating guests in grand style, here in the heart of St. Louis. This stately landmark is home to a celebrated history. That storied past has been lovingly preserved and artfully revitalized, with improvements ranging from decor updates to a five-screen cinema. More than one million square feet of luxurious accommodations await you, including: Impeccable guest suites, five fabulous restaurants, expansive event and meeting facilities, five-screen cinema, outdoor heated pool, first-class spa and fitness facilities, corporate apartments, and private residences In addition to spectacular amenities, The Chase Park Plaza is now a Royal Sonesta hotel and offers you a premier location surrounded by the very best St. Louis has to offer. On your doorstep is the Central West End, one of the city’s most popular dining and entertainment areas. Just across the street you’ll find Forest Park, home to fine museums, a world-renowned zoo and one of the country’s finest public golf courses. As our guest, you’re also just moments away from the Barnes-Jewish Hospital complex, Busch Stadium, Washington University, St. Louis University, the downtown and Clayton business districts and Lambert International Airport. At The Chase Park Plaza you’ll feel truly welcome. ... more less
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- Also Known As:
- Chase Park Plaza Hotel Saint Louis
- Park Plaza Chase
- Park Plaza Saint Louis
- Saint Louis Park Plaza