Stayed in this hotel and found a syringe under the bed. We notified the night clerk and he said there was nothing he could do. We spent $400 dollars to stay in another hotel that night. We tried to get a refund the next day and were told to call the owner that Wednesday. We called Wednesday and were told to call the next day. Called the next day and were told to call the next day. Called again the next day and were told to call again the next day. We called the corporate office and were told they had no way of taking a complaint over the phone and to go to their website. Believe it or not the if you click on the button to file a complaint you'll get an error message saying the site is down. Not only should you NOT stay in this hotel, I wouldn't recommend staying in any of the Americas best value inn hotels because if that's how they handle complaints then they must get a lot and don't care about them or you as a customer.
- Official Description (provided by the hotel):
- Located in the heart of busy downtown St. Louis, which is known as the Gateway to the West and the home of American brewing. Our hotel is situated next to the new Lumiere Place Casino and is only 2 blocks away from the St. Louis Convention and Visitors Bureau. Most of the area's main attractions are located nearby, such as famous Busch Stadium, the Edward Jones Dome, and the majestic and historic Gateway Arch. Take a tour of the Anheuser-Busch factory or visit the Blues Museum. Spend a fun-filled day with family at the St. Louis Zoo, the Missouri Botanical Gardens, or at any of the numerous museums in the area. Trust us to be your home away from home as you explore all that St. Louis has to offer. All guest rooms feature free wireless high-speed Internet access, cable TV with HBO, iron with ironing board, large work desk, alarm clock, and free local calls. Some additional amenities provided upon request if available include microwaves, fridges, hairdryers, and cribs. At Americas Best Value Inn St. Louis Downtown, We've Got You Covered from the time you hit the road until your head hits the pillow. ... more less
- Reservation Options:
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- Also Known As:
- Americas Best Value Inn-St. Louis / Downtown Hotel Saint Louis
- Econolodge Saint Louis
- Econo Lodge Saint Louis
- Saint Louis Econo Lodge