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“Terrible staff and worse security, not going back”

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Hyatt Regency St. Louis at The Arch
Ranked #16 of 123 Hotels in Saint Louis
Certificate of Excellence
GreenLeadersSilver level
Reviewed February 27, 2011

Security extremely rude and intrusive, would walk right into a room without knocking and make demands. Profiled our group to the extreme, security in the halls at all times near our rooms, and outside our ballroom where our event was. NEVER use this hotel to host an event.

  • Stayed: February 2011
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2  Thank kterhar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mangle-tyler, Manager at Hyatt Regency St. Louis at The Arch, responded to this reviewResponded March 1, 2011

Dear kterhar,

I apologize that you felt our security staff was rude. However, this does not sound like our staff. Rooms are never entered without knocking. If you could please e-mail at Mark.Angle-Tyler@hyatt.com, so we can further discuss your stay. Thank You.

Best Regards,
Mark Angle-Tyler
Hotel Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,789 - 3,795 of 4,115 reviews

Reviewed February 22, 2011

We stayed at this hotel for a 4 day weekend, and we were very impressed. The location is very good, near the arch, stadium, and other downtown attractions. the hotel staff was very friendly and accomodating. There is also a Starbucks in the lobby, and you are given free gift cards for coffee throughout your stay. the beds were comfortable, and the rooms very clean. i will plan to stay at this hotel again.

  • Stayed: February 2011, traveled as a couple
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Thank stan p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mangle-tyler, Manager at Hyatt Regency St. Louis at The Arch, responded to this reviewResponded February 26, 2011

Dear ftbud,

It's wonderful to hear you enjoyed your stay with us so much. I'm glad you were able to take full advantage of the Starbucks here inside the hotel. It also sounds like you signed up for our Gold Passport Program. Anytime a guest first signs up for our Gold Passport Program we offer them Free Starbuck coupons. Thank you for taking the time to share your feedback and we look forward to your next visit to St. Louis!

Best Regards,
Mark Angle-Tyler
Hotel Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 22, 2011

Everything about the hotel was excellent except that the rooms have the types of doors that close behind you on their own, rather loudly. Not obtrusive during the day but very unpleasant at night whenever another guest anywhere near you goes in or out of their room, as they did all night long while I was there. Not the guests' fault, they were generally quiet; just the damn doors...

  • Stayed: February 2011, traveled solo
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Thank NEEDSLEEPOK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mangle-tyler, Manager at Hyatt Regency St. Louis at The Arch, responded to this reviewResponded February 26, 2011

Dear NEEDSLEEPOK ,

It's great to hear you enjoyed most of your stay with us. I do apologize that you weren't able to sleep very well. If you could contact me at mark.angle-tyler@hyatt.com . So we can further discuss your issue. Thank you for your feedback and we look forward to your next trip to St. Louis.

Best Regards,
Mark Angle-Tyler
Hotel Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 21, 2011

This is a phenominal hotel! The room we stayed in was newly renovated, soft king sized bed, very comfortable, 14th floor view of the arch, big shower, and very clean. Staff were friendly. So close to everything! Will definitely stay there again. We pricelined it and got a very cheap deal!

  • Stayed: February 2011
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Thank beccaboo2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mangle-tyler, Manager at Hyatt Regency St. Louis at The Arch, responded to this reviewResponded February 26, 2011

Dear beccaboo2001,

Thank you for sharing your experience of your stay with us. It's wonderful to hear you enjoyed your stay! I'm glad you enjoyed how close we are to all the local attractions. Thank you for your feedback and we look forward to your next visit to St. Louis.

Best Regards,
Mark Angle-Tyler
Hotel Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 21, 2011

My wife and I wanted a hotel in downtown St. Louis to celebrate our anniversary.
We bid $60 on priceline and got the Hiatt Regency St. Louis at The Arch.
When we arrived, the lady at the check in desk decided to give us a "nice room" for the occasion.
We got a very large room at the 16th floor with a large window facing the Arch.
The room was really nice and so was the bathroom.
The king bed was very comfortable!
Everything was in top shape including the large and pretty bathroom.
The AC system was great as well!
Although the hotel offered a $35 valet parking, we were advised that we can park our car at the "Mansion Parking" (one block north). It cost us $5 to park our car there.
They do charge for wireless Internet but also offer wired connection (I don't know if it is free or not).

  • Stayed: February 2011, traveled as a couple
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Thank Lamalo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mangle-tyler, Manager at Hyatt Regency St. Louis at The Arch, responded to this reviewResponded February 22, 2011

Dear Lamalo,

I'm so glad you were able to spend your anniversary with us! It's sounds like you had a great time, and I'm glad we were able to make that special for you. We always try to go out of our way to make your special occasion even better! I do want to point out that we do offer valet parking for $26 and self parking for $20. Thank you for your feedback and we look forward to your next visit to St. Louis.

Best Regards,
Mark Angle-Tyler
Hotel Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 19, 2011

Have stayed at the Hyatt a couple times before and it never disappoints. The interaction with the staff was always friendly and they remember you every time you see them. Accidently forgot to put the do not disturb sign on the door before we left for the day and I never let the maid come in our room when we aren't there at any hotel. When we returned to our room I was very impressed with the fact that the room was not only clean but the jewelry we left and cash that was left out was still there!!! After that we trusted to have our room cleaned the rest of our stay while we were out. The only compliant that I have was that when I requested a room with an arch view was told it would be an additional $30 a night which in past stays we weren't charged extra. Will stay there every time I come to St. Louis! Also, Ruth's Chris was excellant!!!

  • Stayed: February 2011, traveled as a couple
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Thank Cindy082
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 15, 2011

You can't beat the location of this hotel. The fitness center was one of the best Ive seen at a hotel. The rooms were great and the staff was friendly and helpful. I would for sure stay at this location again.

  • Stayed: February 2011, traveled on business
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Thank RK2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mangle-tyler, Manager at Hyatt Regency St. Louis at The Arch, responded to this reviewResponded February 17, 2011

Dear RK2004,

I'm happy to hear you had a good time at our hotel. The fitness center is very top of the line and I'm glad that you were able to enjoy it! thank you for your feedback and we look forward to your next visit to St. Louis.

Best Regards,
Mark Angle-Tyler
Hotel Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency St. Louis at The Arch

Address: 315 Chestnut Street, Saint Louis, MO 63102-1813
Phone Number:
Location: United States > Missouri > Saint Louis > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Luxury Hotel in Saint Louis
#5 Green Hotel in Saint Louis
#19 Romantic Hotel in Saint Louis
#21 Family Hotel in Saint Louis
#31 Business Hotel in Saint Louis
Price Range: $118 - $287 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency St. Louis at The Arch 4*
Number of rooms: 910
Official Description (provided by the hotel):
Experience a place designed around the power of connection, where guests can convene, consider and collaborate. We prepare you to make the most of every gathering from before you arrive to the next time we welcome you back. From a place where there's space to think and space to get away to relax with swift check-in, food that feeds the mind and body, plentiful inspiring spaces for conversation to a 24-hour StayFit fitness center for re-energizing. Hyatt Regency St. Louis at The Arch is located next to the famous and newly transfomed Gateway Arch grounds and steps away from Busch Stadium and Ballpark Village. Convenient to all major highways and the airport, you're just a drive away! Enjoy four dining outlets, including the world-famous Ruth's Chris Steak House. Prefer a more casual dining experience? Enjoy a daily breakfast buffet, lunch or dinner at Red Kitchen & Bar. Want to catch a game and try some local craft beers and BBQ? Stop in to our Brewhouse Sports Bar. If you're on the run, pick up a latte and freshly-made pastry at our on-site Starbucks. Discover memorable local area attractions during your stay including cheering on our St. Louis Cardinals and Blues sports teams, learning about the blues music scene at the brand new National Blues Museum, browsing organic produce at the Soulard Farmers Market, exploring City Museum, and touring the Anheuser Busch Brewery. Return to your stylishly modern guestroom which includes amenities such as 37" flat screen TV's with On Demand, Hyatt Grand bed's, iHome stereos, free WiFi and high-speed Internet access, in-room safes and refrigerators. Welcome to Hyatt Regency. It's good not to be home. ... more   less 
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Also Known As:
Hyatt Regency St. Louis At The Arch Hotel Saint Louis
Adams Mark Hotel St Louis Missouri
Hyatt Regency Saint Louis
Hyatt Saint Louis

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