I booked my room through American Express and paid full price. I was here one night & had a booking next door at the Hilton at the Ballpark. I dropped off my bags and went sight seeing then had dinner. I returned to my room at 9pm. I should have checked the room BEFORE I even set my bags down.
The floors were dirty in the corners, dust on all the tables and night stands, the shower curtain and shower dirty, the towels and rug frayed. It was 10pm, but I should have called housekeeping. I called in the morning and complained to the manager. My offer? A free Starbucks. Really? I was attending a conference and warned my friends. They had no problem.
I will say the service is great but for the same price, stay at the Hilton at the Ballpark. More
- Breakfast included