At the end of a long day of driving, I was anticipating relaxing in my arch view deluxe room, ordering room service, and unwinding. Unfortunately, things went downhill the moment I pulled up to the front of the hotel. Valet gentleman says, "what's that" about the luggage topper on my SUV. Then, "can you take it off for the night?" Really? Um, no. So, the claim that parking is not a hassle at this hotel that is made on their website is an empty promise. Although no mention is made online, their valet parking garage is only able to accommodate cars to 6'2", which will be tight for many SUVs. If you don't fit, you are on your own. The valet, name I can't remember, says we can unload and check in, and he will see if the car can be left near the entrance, as he observes my son is upset. My son, who has autism, has come to a crisis point where he needs something from the topper. And he needs my full attention, which I can't give him because of this parking glitch. So, our luggage is handed off to bell services, a very friendly girl checks us into the room, and we head up to the 9th floor.
The room is huge with a spectacular view of the St. Louis Arch. The bathroom is segmented with 2 sinks in separate areas, and a dressing area. The corner couch is a perfect spot to enjoy the view. You can hear traffic noise from being directly over the interstate, but it did not keep us awake. The carpet looks a bit tired, but otherwise everything is clean. This amazing view comes with a good walk from the elevators; at least they have signs for room numbers pointing the way.
I try to talk my son out of needing his book from the topper, but my excuse that I need a ladder to reach it properly backfires, as he wants to go find someone (in maintenance) who has one. At this point, I need to go find out the parking situation, I don't know how long it will take me, and I have to leave my son, who is very focused on his problem, alone in the room. He should be fine, I should only be downstairs 10-15 minutes. But in my mind is a worry that he will decide to go find a ladder on his own.
So, valet gentleman says his manager won't let him keep the car near the front, but I should talk to him directly, explain about my son, see if he can help. The parking manager says he could get in trouble if he lets my car stay out front (not in the way of incoming guests), and the truck that is parked there now belongs to "someone important to the hotel". The public parking garage nearby has some spots for oversized vehicles, but only thru one entrance. A very nice young man from valet volunteers to ride with me, show me where to park, and walk back with me. When we get in the parking garage, the security guy tells me to park in the handicapped row, as that is the only section that is tall enough (some spots aren't handicapped, but they are full). Since the garage is plenty tall, I climb up & dig thru the topper for the book, and my escort kindly waits for me and offers help. The walk back to the hotel is not far, but at night there are definitely some characters about, and I was glad my son wasn't with me.
Luckily, my son stayed in the room and paced frantically rather than hunt up a helper, and he was delighted with his book and the thought of eating dinner in the room, as it is now after 9pm and we have been "checking in" for an hour.
Room service menu is fine for me, but Hyatt has decided all kid guests need healthy food, and their very limited kids' menu has nothing for my son. He really just wants chicken fingers and french fries. Frustrated, I do do-it-yourself room service, going down to the sports bar, ordering kid's chicken finger meal, onion soup and soft pretzel to go. Service there was fast and friendly.
Front desk staff happily extended check-out time by an hour the next day so we had time to visit the arch without having to move our car or schlep our luggage to the parking garage. The trip to the top of the arch was great, the view fantastic, and the museum of westward expansion is well worth the visit.
You can't beat the location and view at this hotel, but I think they focus on business clients and forget about the needs of families, much less families with children with special needs. We pass thru St. Louis twice every summer, and the rest of our family would surely enjoy the room we had, but we won't stay because we don't feel welcome.
- Official Description (provided by the hotel):
- Experience a place designed around the power of connection, where guests can convene, consider and collaborate. We prepare you to make the most of every gathering from before you arrive to the next time we welcome you back. From a place where there's space to think and space to get away to relax with swift check-in, food that feeds the mind and body, plentiful inspiring spaces for conversation to a 24-hour StayFit fitness center for re-energizing. Hyatt Regency St. Louis at The Arch is located next to the famous and newly transfomed Gateway Arch grounds and steps away from Busch Stadium and Ballpark Village. Convenient to all major highways and the airport, you're just a drive away! Enjoy four dining outlets, including the world-famous Ruth's Chris Steak House. Prefer a more casual dining experience? Enjoy a daily breakfast buffet, lunch or dinner at Red Kitchen & Bar. Want to catch a game and try some local craft beers and BBQ? Stop in to our Brewhouse Sports Bar. If you're on the run, pick up a latte and freshly-made pastry at our on-site Starbucks. Discover memorable local area attractions during your stay including cheering on our St. Louis Cardinals and Blues sports teams, learning about the blues music scene at the brand new National Blues Museum, browsing organic produce at the Soulard Farmers Market, exploring City Museum, and touring the Anheuser Busch Brewery. Return to your stylishly modern guestroom which includes amenities such as 37" flat screen TV's with On Demand, Hyatt Grand bed's, iHome stereos, free WiFi and high-speed Internet access, in-room safes and refrigerators. Welcome to Hyatt Regency. It's good not to be home. ... more less
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- Also Known As:
- Hyatt Regency St. Louis At The Arch Hotel Saint Louis
- Adams Mark Hotel St Louis Missouri
- Hyatt Regency Saint Louis
- Hyatt Saint Louis