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“Nice place...but, Internet fees?” 4 of 5 bubbles
Review of Hyatt Regency St. Louis at The Arch

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Hyatt Regency St. Louis at The Arch
Ranked #20 of 119 Hotels in Saint Louis
Certificate of Excellence
GreenLeadersSilver level
McCool Junction, Nebraska
Level Contributor
5 reviews
“Nice place...but, Internet fees?”
4 of 5 bubbles Reviewed February 19, 2013

Overall a pleasant experience. Pros: Bed was comfy and room had a great view. Enjoyed food and music at Brewhouse, (warning, they play the music louder than Jimmy Johns, but you get used to it...). Cons: NO FREE WIFI HERE, Internet fees, RIDICULOUS!! I falsely assumed they would have internet amenities since everybody else does. Other con was parking. Even though its February and freezing, the block and 1/2 walk was not too bad, (& I am cold blooded!)...It beat paying valet fees and gave me time to cool off and realize they have every right to charge for Internet if they want to.

Stayed February 2013, traveled on business
Helpful?
Thank Daytripper62B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review, February 22, 2013
Thank you for the 4-Star review Daytripper62B! Our Red restaurant is a great restaurant if you are looking for a quieter ambiance. We have also recently rolled out a new menu in this restaurant; it offers a great selection and tastes great! Please be aware that Internet is available for no charge in our lobby. I hope you will visit us again.

Kim Halbrehder - Assistant Director of Rooms
Kim.Halbrehder@Hyatt.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,243 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (676)
Date | Rating
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  • English first
  • French first
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English first
MA
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed February 18, 2013

Overall we enjoyed our stay here. We were in town for our daughter's wedding. Everyone was very friendly and helpful. The only downside was the parking. Self-park was a block away, and with a little one in the middle of February, this was not a good option for us. Valet worked out well, but it cost us $26 plus tip to use it. Not a great option either.
If you're looking for a family-friendly place with GREAT FOOD....visit the Brewhouse....our waitress was amazing, and the food was awesome.

  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MattsMom1998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review, February 22, 2013
Thank you for the 4-Star review MattsMom1998! Our Brewhouse restaurant is a great dining option, make sure to try Ruth's Chris steakhouse the next time you visit for a different dining experience. Please let me know if you decide to visit again, I would love to assist you.

Kim Halbrehder - Assistant Director of Rooms
Kim.Halbrehder@Hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staten Island, New York
2 reviews
4 of 5 bubbles Reviewed February 17, 2013

I stayed 3 nights in this hotel. The hotel is nice and the bed is so comfortable. The gym was 24 hours which was a plus. The only downfall is the internet fee and the room view. The location is so close to the arc.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
Helpful?
Thank noia27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review, February 22, 2013
Thank you for the 4-Star review noia27. We do have room options available with better views, next time you book please make sure to check out one of our Arch-View deluxe rooms. They provide a panoramic view of the Arch and offer more space. Please let me know if there is anything I can do to personally assist you.

Kim Halbrehder - Assistant Director of Rooms
Kim.Halbrehder@Hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
177 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 bubbles Reviewed February 16, 2013

We had a very enjoyable stay overall, there was bubble gum stuck to the window sill, and no trash bags in the bathroom or main living area trash cans. The parking options have changed. There is no more self parking at the hotel. It is all valet parking now, which of course is almost 27 dollars. The self parking is a city block away, which is no good at all during the winter or bad weather. We found that the Brewhouse bar and grill located inside the hotel is very good for an after hours snack. Overall not too bad

  • Stayed February 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Dovernj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review, February 22, 2013
Thank you for the 4-Star review Dovernj! Our housekeeping management team is addressing the concerns with your room cleanliness. I would also recommend visiting our Red restaurant or Ruth's Chris steakhouse the next time you visit. I hope that we get to see you again once the weather warms up!

Kim Halbrehder - Assistant Director of Rooms
Kim.Halbrehder@Hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New Hampshire
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 15, 2013

Such a wonderful weekend in St. Louis for a private concert by PAUL BYROM! Our stay at Hyatt Regency made it perfect! Staff went out of their way to accommodate us, & made us feel welcome. Everyone from the managers to desk clerks to wait persons to concierge was super! Andrea, the concierge who helped us before Mardi Gras Parade, was very knowledgeable and so nice! Room rates were reasonable, lobby, restaurants inviting. When Internet went down in hotel, (perhaps comic book convention??) my friend was even allowed to use desk's computer.

Room Tip: Our room was quiet & had great view of the arch. Request front side of building if possible.
See more room tips
  • Stayed February 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LadyRoseCTFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review, February 22, 2013
LadyRoseCTFan thank you so much for the enthusiastic review! It was a very busy weekend for us with Mardi-Gras and it’s great to hear we were able to provide an exceptional stay for you. Please contact me directly the next time you book our hotel!

Kim Halbrehder - Assistant Director of Rooms
Kim.Halbrehder@Hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed February 14, 2013

Ridiculous they don't have wifi! They also have TV locked so you can't watch your own content through a DVD, bluray, or computer!

I'd rather stay at a cheaper hotel that has free wifi and let's you control what you watch! If they are going to limit you so much they should reopen the pool.

Bored in the room right now.

  • Stayed February 2013
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Kerkins29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review, February 22, 2013
Thank you for your feedback Kerkins29. I apologize that Wi-Fi was unavailable for the night you stayed with us. We had a momentary lapse of service, however were able to get our internet back online within 24 hours. If you do want to attach a DVD, game system or computer to your TV, our engineering team is able to assist. I hope you will visit us again in the future.

Kim Halbrehder - Assistant Director of Rooms
Kim.Halbrehder@Hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Branchport, New York
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed February 13, 2013

I stayed at this hotel through Priceline and this has to be one of the best bargains out there, even if you get valet parking(28.00). The customer service is unparalleled. and everyone provided it. The bar provided excellent food which is good because there wasn't a lot of choices near the hotel. And you have to pay for Internet access(boo) But the location is literally across the street from the Arch and its park. My room had a great view of the river. The room exuded luxury and comfort. I highly recommend this hotel!

  • Stayed January 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank oldgoat1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review, February 22, 2013
Thank you oldgoat1 for the 4-Star review and recognition of our service! I wanted to make sure you were aware that self-parking is available at the Mansion house garage located adjacent to the hotel at the rate of $3 per night on the weekend and $8 per night on the weekday. Please let me know if you return to the hotel so that I can personally assist you.

Kim Halbrehder - Assistant Director of Rooms
Kim.Halbrehder@Hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency St. Louis at The Arch

Property: Hyatt Regency St. Louis at The Arch
Address: 315 Chestnut Street, Saint Louis, MO 63102-1813
Phone Number:
Location: United States > Missouri > Saint Louis > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Green Hotel in Saint Louis
#7 Luxury Hotel in Saint Louis
#19 Romantic Hotel in Saint Louis
#24 Family Hotel in Saint Louis
#31 Business Hotel in Saint Louis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency St. Louis at The Arch 4*
Number of rooms: 910
Official Description (provided by the hotel):
Experience a place designed around the power of connection, where guests can convene, consider and collaborate. We prepare you to make the most of every gathering from before you arrive to the next time we welcome you back. From a place where there's space to think and space to get away to relax with swift check-in, food that feeds the mind and body, plentiful inspiring spaces for conversation to a 24-hour StayFit fitness center for re-energizing. Hyatt Regency St. Louis at The Arch is located next to the famous and newly transfomed Gateway Arch grounds and steps away from Busch Stadium and Ballpark Village. Convenient to all major highways and the airport, you're just a drive away! Enjoy four dining outlets, including the world-famous Ruth's Chris Steak House. Prefer a more casual dining experience? Enjoy a daily breakfast buffet, lunch or dinner at Red Kitchen & Bar. Want to catch a game and try some local craft beers and BBQ? Stop in to our Brewhouse Sports Bar. If you're on the run, pick up a latte and freshly-made pastry at our on-site Starbucks. Discover memorable local area attractions during your stay including cheering on our St. Louis Cardinals and Blues sports teams, learning about the blues music scene at the brand new National Blues Museum, browsing organic produce at the Soulard Farmers Market, exploring City Museum, and touring the Anheuser Busch Brewery. Return to your stylishly modern guestroom which includes amenities such as 37" flat screen TV's with On Demand, Hyatt Grand bed's, iHome stereos, free WiFi and high-speed Internet access, in-room safes and refrigerators. Welcome to Hyatt Regency. It's good not to be home. ... more   less 
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Also Known As:
Hyatt Regency St. Louis At The Arch Hotel Saint Louis
Adams Mark Hotel St Louis Missouri
Hyatt Regency Saint Louis
Hyatt Saint Louis

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