This location offers a very comfortable room and great location in St. Louis. The in-house restaurant "Red" has a small variety of options but the food was very good. The beds are comfy and the view from our room was amazing. The rooms and common areas were very clean and well-maintained. However, staff are not as professional as one would expect from Hyatt:
1. The valet staff are very rude and obnoxious. They do not wish to assist in any way and basically want to stand around doing nothing while you figure out what you need to do. The exception to this was Joseph who assisted us following check-out. Out of probably 10 valet staff, he is honestly the only one who was courteous and helpful.
2. India at the Front Desk is a force to be reckoned with. I had called a bellman at 10:45am to assist with luggage for check-out. At 11:25am she phoned my room to say "you will be out of that room by Noon or I will charge you for an extra night." When I told her that I had been waiting for a bellman for almost an hour, her response, which was agressive and loud, was, "either way be out of there by Noon." I proceeded down to the Front Desk and handled the situation in the most cordial way possible. She remained rude and very curt advising me that I should have called for a bellman earlier than I did. I never expected it to take an hour for a bellman to arrive. The Front Desk Manager on duty was equally as rude and obnoxious telling me, "we are sold out for the night and you need to make arrangements to be out of the room by Noon." This was ridiculous since a) I had not requested a late check-out and 2) I was waiting on their staff to remove luggage which is what they are paid to do.
I have been a Hyatt Gold Passport member since the program since its inception. Having stayed at countless Hyatt Hotels throughout the world, this was by far the worst experience with hotel staff. The accomodations themselves are A+++ and genuine Hyatt. The staff at this location easily receive an F- and management should consider retraining in customer service and proper personalities during their work hours. I will not return to this location. We ended up moving to the Hilton and was very impressed with the staff and hotel. A far better environment.
- Official Description (provided by the hotel):
- Experience a place designed around the power of connection, where guests can convene, consider and collaborate. We prepare you to make the most of every gathering from before you arrive to the next time we welcome you back. From a place where there's space to think and space to get away to relax with swift check-in, food that feeds the mind and body, plentiful inspiring spaces for conversation to a 24-hour StayFit fitness center for re-energizing. Hyatt Regency St. Louis at The Arch is located next to the famous and newly transfomed Gateway Arch grounds and steps away from Busch Stadium and Ballpark Village. Convenient to all major highways and the airport, you're just a drive away! Enjoy four dining outlets, including the world-famous Ruth's Chris Steak House. Prefer a more casual dining experience? Enjoy a daily breakfast buffet, lunch or dinner at Red Kitchen & Bar. Want to catch a game and try some local craft beers and BBQ? Stop in to our Brewhouse Sports Bar. If you're on the run, pick up a latte and freshly-made pastry at our on-site Starbucks. Discover memorable local area attractions during your stay including cheering on our St. Louis Cardinals and Blues sports teams, learning about the blues music scene at the brand new National Blues Museum, browsing organic produce at the Soulard Farmers Market, exploring City Museum, and touring the Anheuser Busch Brewery. Return to your stylishly modern guestroom which includes amenities such as 37" flat screen TV's with On Demand, Hyatt Grand bed's, iHome stereos, free WiFi and high-speed Internet access, in-room safes and refrigerators. Welcome to Hyatt Regency. It's good not to be home. ... more less
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- Also Known As:
- Hyatt Regency St. Louis At The Arch Hotel Saint Louis
- Adams Mark Hotel St Louis Missouri
- Hyatt Regency Saint Louis
- Hyatt Saint Louis