This hotel is in a nice location, and the facility itself was wonderful. What has me unwilling to stay there again, or other Hyatt properties if they have the same practices, is that the hotel rate cited on my check in slip from the kiosk, was not what I was ultimately charged. I was charged for an upgrade that nearly doubled my room rate. When I questioned this post-checkout (I had requested and received the bill by email), I was told that since I requested an available upgrade when I made my reservation, and was given the upgrade, I was being charged for it. I asked why the rate wasn't presented with other details provided during checkin, and I was told that they don't publish the rate there, they send a voice-mail to your room, to provide that information. (The slip identified the room number, room type, and the fact that the room key works for both the room and the lounge -- it seems that the only information not presented, was the rate they intended to charge). This seems like the most misleading hidden cost practice I've seen in my travels.
Since I know that these upgrades are frequently given free of charge, I assumed that was the case. I didn't question it, since the rate was clearly printed on my checkin slip.
I'm not sure if fraudulent is the right way to describe their handling, but misleading is likely too kind a choice of words.
I talked with someone at the hotel by phone, and the person refused (on behalf of her manager) to make good on the rate specified on my checkin slip. I intend to make a more formal complaint to the Hyatt organization. Disappointing, considering that everything else about the stay was good to great.
- Official Description (provided by the hotel):
- Experience a place designed around the power of connection, where guests can convene, consider and collaborate. We prepare you to make the most of every gathering from before you arrive to the next time we welcome you back. From a place where there's space to think and space to get away to relax with swift check-in, food that feeds the mind and body, plentiful inspiring spaces for conversation to a 24-hour StayFit fitness center for re-energizing. Hyatt Regency St. Louis at The Arch is located next to the famous and newly transfomed Gateway Arch grounds and steps away from Busch Stadium and Ballpark Village. Convenient to all major highways and the airport, you're just a drive away! Enjoy four dining outlets, including the world-famous Ruth's Chris Steak House. Prefer a more casual dining experience? Enjoy a daily breakfast buffet, lunch or dinner at Red Kitchen & Bar. Want to catch a game and try some local craft beers and BBQ? Stop in to our Brewhouse Sports Bar. If you're on the run, pick up a latte and freshly-made pastry at our on-site Starbucks. Discover memorable local area attractions during your stay including cheering on our St. Louis Cardinals and Blues sports teams, learning about the blues music scene at the brand new National Blues Museum, browsing organic produce at the Soulard Farmers Market, exploring City Museum, and touring the Anheuser Busch Brewery. Return to your stylishly modern guestroom which includes amenities such as 37" flat screen TV's with On Demand, Hyatt Grand bed's, iHome stereos, free WiFi and high-speed Internet access, in-room safes and refrigerators. Welcome to Hyatt Regency. It's good not to be home. ... more less
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- Also Known As:
- Hyatt Regency St. Louis At The Arch Hotel Saint Louis
- Adams Mark Hotel St Louis Missouri
- Hyatt Regency Saint Louis
- Hyatt Saint Louis