we didn't book ahead, but arrived at the arch around 10am on thursday morning. the wait for security outside to arch was about 15 minutes, which i thought was pretty good. there was little to no wait inside to get tickets. we did have to wait about an hour for our trip to the top, which was fine b/c there's plenty to see and do inside! everyone was very nice and helpful and full of information. there were plenty of park rangers available for questions at the bottom and the top. after our trip to the top, we took a river boat cruise on the river. again, everyone was very nice and knowledgeable. even though we endured a slight thunderstorm while on the boat, it was a very enjoyable experience! the park around the arch is also beautiful! wonderful experience that i'd recommend to anyone!
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