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“OK PLACE” 3 of 5 bubbles
Review of TownePlace Suites St. Louis St. Charles

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TownePlace Suites St. Louis St. Charles
Ranked #10 of 19 Hotels in Saint Charles
Las Vegas, Nevada
Level Contributor
112 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“OK PLACE”
3 of 5 bubbles Reviewed October 13, 2013 via mobile

We were there for a one-night stay and it was fine. Pros: kitchenette, clean, comfortable. Cons: hard to find, very slow wi-fi internet, very limited breakfast choices ( I guess because many guests stay for longer periods & make use of the kitchenette). They do allow dogs, though, for which I give them an "attaboy". The staff who we encountered were pleasant to deal with. Although it was not my favorite place to stay our trip, we certainly would stay there again. This facility is behind a medical facility which faces the street. You have to enter a shopping center and drive behind the medical facility to find the Town Suites. We did not see any signage on the street indicating that the Town Suites were there.

Stayed October 2013, traveled as a couple
Helpful?
1 Thank scooterguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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113 reviews from our community

Traveler rating
    32
    36
    21
    18
    6
See reviews for
38
24
5
28
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
ohio
Level Contributor
72 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 bubbles Reviewed July 25, 2013 via mobile

I just returned from a 2 night stay at this property. My daughter and I were taking a college visit to Columbia, so it was a good location for driving. We arrived on the later side our first night. Upon check in I told the clerk that I would be using gift cards at check out and she said no problem, "I'll make a note in the computer". We went to our room, and found that there were no linens for the sofa bed. I called front desk, and she brought some after about 15 minutes. The room was adequate for our needs...nothing fancy...but an odd layout..and when the sofa bed is pulled out, it butts up to the end of the bed...not much room to get around. There is also a very awkwardly situated tv and stand that you must avoid running into.

The walls are also rather thin, and we could hear doors slamming, and people in the hallways...and people were at the pool late..which is right outside the front entrance.

Our problem occurred at check out, when of course, no note was ever made regarding my payment. In fact, she said, the only note is for foam pillows..which I never had. After about 15 minutes of computer work, the clerk, I think fixed the error, and I was able to use my gift cards...hoping that the charge does not also appear on my credit card.

These employees don't seem to be very polished...in fact, when I called for a wake up call, the clerk said, oh, I'm not sure I know how to do that...I'll leave a note for the night person. Really?? A wake up call should be basic training. If we return to this area, I'm sure we'll look for another hotel. Also, as another reviewer said...it is nearly impossible to find...no sign on the Main Street...and we found by accident...only one entrance next to a strip plaza.

Stayed July 2013, traveled on business
Helpful?
1 Thank swimomtoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Saint Charles hotels

Missouri
Level Contributor
90 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed July 9, 2013

This place is kept meticulously clean! From the grounds outside to the lobby, hallways, pool and our room, everything was thoroughly clean. The front desk staff was kind and courteous at check in and even offered us complimentary bottled waters. The kitchenette was adequate for our needs since we were staying just one night. The bathroom was spacious and clean. The bed was clean and extremely comfortable. We slept very well. This place was so quiet. I never heard another guest which was surprising since the parking lot was packed! Our only complaint was the room was a little tight for a suite. The table only had one chair so we had to pull the sitting chair from the living room to the table for our breakfast. The TV was old also, but it was okay. We made our own breakfast since their "Grab and Go" breakfast is pretty much high carb choices like muffins, granola bars, cereal, juice, milk, bananas, apples, and hard boiled eggs. Overall we were very pleased with the facility and would stay there again.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Relaxin14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarksville, Tennessee, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 5, 2013

I've stayed in hotels around the world, and I was shocked to see how this general manager made it his goal to exceed all expectations. The rooms were somewhat small, but very clean and comfortable. A lot of personal touch is put into this staff. After returning to our room the first day we found a hand written letter from the cleaning staff. Would definitely stay again!

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank OREILLYAE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed June 17, 2013

I was here for a short stay and this is a very average hotel. The rooms, as you can tell, are much like studio apartments/efficiencies which is nice especially if one is to need a place to stay for a longer period of time because of the little kitchen with the fridge, microwave, oven, etc. I do not recommend putting more than 2 people to a room, there is just not enough space to get around comfortably. The TV is not a flat screen, it is an older style "box" tv that really does take up a lot of room in the limited space. The "queen" bed did not feel like a queen, it seemed to be that of a modified "full" size mattress, with a couple extra inches and we were overall very uncomfortable on it. The one really good thing about the stay was the towels, they were very plush and felt great! The housekeeping staff was very pleasant and accommodating as well.

A few side notes: to echo the other reviews, this place is very difficult to find because it is hidden behind a medical building that was probably built after the hotel was built. Marriott should really re-think their signage to help guests find the location better. There is a LOT of shopping and restaurants in the area and I think the location is very ideal in that respect. This is also a pet friendly hotel ($75 addtl charge, I believe). The wifi worked great too! Plenty of parking and a small outdoor pool is also available for use.

Stayed June 2013, traveled on business
Helpful?
1 Thank akm107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laramie, Wyoming
Level Contributor
104 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed May 28, 2013

This location is hard to find, thank goodness Marriott emailed additional directions. The location is good if you need access to I-70. The hotel was clean and suited our needs for visiting relatives in the area. The bed in the main room listed to the side that most people sleep on. Rooms were a little noisy, we could hear neighboring doors when they were slammed shut. Televisions were dated and had basic cable. The internet connection was very good. Air conditioning worked fine and was controlled by a thermostat on the wall. The staff were friendly and helpful.

Room Tip: Try to get a room away from entrances. We heard people coming and going.
See more room tips
  • Stayed May 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Petexian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quincy, Illinois
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed April 23, 2013

First thing, call for directions to the facility! No signage that can be seen from any street. My GPS said “You have arrived at your destination” and I was in front of a restaurant and a grocery store no hotel in site. After driving around for 20 minutes and just taking driveways around where the GPS said it was, I finally found it. It was behind a restaurant, again no signage. The only reason I found it was because I had seen a picture of it on their website and matched the picture with the building. I am a platinum rewards member of Marriott and this was my first stay at this flavor of a Marriott family. Spring Hill Suites. Suites?? It did have a kitchen with cooktop, fridge, microwave and equipment to cook in but, it was all just one smaller then normal room. I would not call this a suite. Clean room, good heater/AC and friendly staff. Do not expect a nice hot breakfast. They roll out a little cart with cold cereal and pastries. I personally like a hot breakfast so I went to Bob Evans. It is located in a nice area but very hard to find.

Room Tip: Try to get an upgrade.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Richard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites St. Louis St. Charles

Property: TownePlace Suites St. Louis St. Charles
Address: 1800 Zumbehl Rd, Saint Charles, MO 63303-2761
Location: United States > Missouri > Saint Charles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 19 Hotels in Saint Charles
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites St. Louis St. Charles 2.5*
Number of rooms: 95
Reservation Options:
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Also Known As:
Towneplace Suites St. Louis St. Charles Hotel Saint Charles
Towneplace Suites Saint Charles
Saint Charles Towneplace Suites

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