Absolutely the WORST experience I have ever had. Management in ST. PETERS,MO truly knows how to treat guests as 3rd class citizens. There is nowhere to park due to the excessive amount of trailers allowed to park on the property. On 3 occasions I had to leave work to renew because the website doesn't function properly and management refused to make other accommodations. The general manager is the most unprofessional, uncooperative, jerk I have ever come across. The company needs to invest in sending him to hospitality training because he wouldn't know the definition of the word if it fell out of the sky and hit him in the head. I myself have a degree in hospitality management. I don't know which was worse, him sending his haggard cleaning lady up to my room screaming at me for missing checkout by 3 minutes and threatening to call the police or his refusal to allow me to pay extra money for a late check out so I could move my belongings elsewhere and threatening to call the police. Speaking of cleaning staff it is apparent that they spend more time acting like a collector for a bookie than they do cleaning. The carpet and walls are not fit for a dog kennel and the large amount of pubic hair stuck to the bottom of my bathroom wall was a foul example of laziness. Words can't describe the disgusting condition of the mattress. I am glad I had my own linens that can now be burned. IN ADDITION TO CONTACTING THE BBB, I LOOK FORWARD TO SHARING THIS WITH FELLOW TRAVELERS ON EACH AND EVERY TRAVEL WEBSITE.
- Official Description (provided by the hotel):
- InTown Suites is leader in Extended-Stay living. Our properties are built for the guest staying a week or longer. Our furnished studio/efficiencies offer incredibly low weekly rates with no lease or credit check. To keep rates as low as possible, we are a limited service facility and are not for every traveler. However, if you need to stay a week or longer - and are on a budget - we provide amazing value. ... more less
- Also Known As:
- Intown Hotel Saint Charles