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“Nice hotel with stupid front desk”

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Country Inn & Suites By Carlson, St. Charles
Ranked #1 of 19 Hotels in Saint Charles
Certificate of Excellence
A TripAdvisor Member
“Nice hotel with stupid front desk”
Reviewed July 10, 2006

I would have rated 5 stars if it were not the unprofessional front desk. We stayed this hotel twice. We both checked in at midnight. We were a party of three. The first stay was fine. The front desk did not give us double-bed which I reserved. She changed it back after I found out it was a king bed. I guessed it was because it was not sold out. The second stay was unpleasant. We arrived at 1AM and was surprised to find out the double-bed was sold out. There was only king bed available. The front desk was indifferent and suggested us take it or find other hotel else. Hello!!! The other Country Inn was miles away and we had to pay the price difference. I would have found other hotels if it were not midnight. We were tired after the whole day driving. We ended up taking a king bed for three people. The single sofa was narrow and not comfortable at all. They must believe everyone is slender. It is a new and clean hotel with good breakfast-not many varities but yummy. But the aweful front desk just[-----------] me off.

Stayed June 2006
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917 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Arkansas
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31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 20, 2006

If you're staying in St. Charles, this is a great location at one end of the Main Street historic district. The hotel has plenty of parking, some of which is covered. The rooms are clean, well furnished and look to be relatively new. They include a free breakfast, it's good too!

The location is ideal for someone who wants to visit the Main Street area without staying right in the middle of it. It's in a quiet area, we had no problems with noise from the outdoors.

I travel regularly and can say I've paid a whole lot more for a whole lot less many, many times!

  • Stayed May 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
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10 Thank TheFishie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, St. Charles

Property: Country Inn & Suites By Carlson, St. Charles
Address: 1190 S Main St, Saint Charles, MO 63301-3523
Phone Number:
Location: United States > Missouri > Saint Charles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Saint Charles
#1 Romantic Hotel in Saint Charles
#2 Family Hotel in Saint Charles
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, St. Charles 2.5*
Number of rooms: 86
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Also Known As:
Country Inn And Suites St Charles Hotel Saint Charles
Saint Charles Country Inn
Country Inn Saint Charles

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